10/13/2026
Why do most AI tools go unused after the first month?
The tool works, yet people go back to the way they worked before.
That's a learning problem, and it belongs to learning and development (L&D).
- We understand how people learn new ways of working.
- We know where adoption breaks down.
- We design support for moments of need.
- We help people build confidence with change.
Those capabilities are essential for AI initiatives.
If L&D waits until an AI tool has been selected and asks, "What training do you need?" we've already limited our impact.
The opportunity is to be involved earlier, when workflows are changing, roles are evolving, and leaders are deciding how humans and AI will work together.
What's one way your L&D team is moving beyond delivering training and influencing how work gets done?