04/06/2026
Change management rarely follows a straight path – especially when expectations are high and ways of working are deeply embedded.
In this CIPD case study, we explore how St John’s Ambulance Cymru successfully moved from strained schedules to improved patient care and staff wellbeing, with measurable results:
- 21% improvement shift coverage 🩺
- 7% reduction in staff turnover 📊
- Positive staff feedback ⭐
- Improved people planning 🚑
Their journey shows what can happen when organisations challenge the way things have always been done – and commit to better.
Read the full case study: https://ow.ly/3Z2b50Z7B9f