Center for Dialog & Resolution

10/15/2026

Working through our differences is community-building work. 💬💪

Today is Community Conflict Resolution Day! We are celebrating the people behind this work and the local leaders recognizing it through proclamations this month.

More than words on paper, proclamations:

🎉Affirm that helping people navigate conflict and find common ground is a community priority.
🎉 Honor the hard work and dedication of our volunteer mediators, staff and board members.
🎉 Connect our neighbors with CDR tools and support to work through differences.

Together, we build stronger, more connected communities – one conversation at a time.

Thank you to the City of Tacoma Government, Pierce County, City of Gig Harbor and City of Puyallup - Government for your proclamations and commitment to resolving conflict and building stronger communities. ❤️

Photo collage caption (clockwise from top left): CDR Director Maralise Hood Quan and Board President Michael Transue speak before the Tacoma City Council; Hood Quan and Transue accept City of Tacoma proclamation; Hood Quan, Debbie Bingham (Community and Economic Development) and Allyson Griffith, Deputy City Manager.

10/06/2026

October is Community Conflict Resolution Month!

Conflict is part of being human. How we respond to it can shape our relationships, our workplaces, and our communities.

At the Center for Dialog & Resolution, we believe conflict can be an opportunity for understanding, growth, and stronger connections. Learning how to navigate conflict in healthy and constructive ways helps create communities where people can communicate, listen, and move forward together.

This month, we have opportunities to learn, get involved, and celebrate the important role conflict resolution plays in building stronger communities. We hope you'll join us!

09/29/2026

📢 There are just TWO WEEKS left to sign up for When the Public Attacks! This one-day, interactive training gives you the skills and support to confidently handle tough customer interactions.

If you work in or manage within the customer service sector, this training offers an excellent opportunity to strengthen your de-escalation toolkit, build confidence, and develop the skills needed to navigate difficult conversations with greater ease and effectiveness.

⭐ Sign up your team! Special group rates available. ⭐

Learn more and register here: https://www.eventbrite.com/e/when-the-public-attacks-techniques-for-customer-service-personnel-tickets-1996760792281

09/15/2026

Our sincere thanks to Amazon for their generous sponsorship! ✨

Amazon's support of ZAZZ goes beyond helping us host one special evening. Their support contributes to our ability to provide affordable mediation and conflict resolution services to Pierce County and continue serving our community year-round.

Thank you, Amazon, for investing in our community!

For more information about ZAZZ and purchasing tickets, visit the link in our bio. ✨

09/10/2026

You work with the public. Many interactions are simple and straightforward; others can be frustrating, challenging, and exhausting.

When the Public Attacks is a one-day, in-person training designed to help customer-service professionals feel more prepared when those tougher moments arise.

If you or someone you know works with the public, this training is for you. Come spend a day building skills, confidence, and practical tools for navigating difficult customer interactions!

📅 October 28, 2026
🕘 9 a.m.–5 p.m. PST
📍 Center for Dialog & Resolution
717 Tacoma Ave. S., Tacoma, WA 98402

Register at the link in our bio and join us October 28!

09/09/2026

Are you ready for ZAZZ? ✨

Join us on October 16 at the Marriott Tacoma Downtown for an evening to sip, support, and celebrate our community and impact together. The event includes a signature cocktail, b**r, w**e, appetizers, and a silent and live auction.

🗓Friday, October 16, 2026
🕑5:30-7:30 pm
📍Marriott Tacoma Downtown
1538 Commerce St

Attire is semi-formal and complimentary parking is available in the Marriott Parking Garage located behind the hotel.

➡Visit our website to secure your tickets.

We can't wait to see you there!

Tickets

08/21/2026

Center for Dialog & Resolution has some great trainings, workshops, and events coming up this September and October!

Whether you're looking to strengthen your own conflict resolution skills, sign your team up for a workshop, or learn more about the Center's work, there are plenty of ways to get involved.

Check out our website to learn more and join us in building a more resilient community! https://www.centerforresolution.org/

08/07/2026

Ready to feel more confident handling tough customer interactions? 💬

Working with the public means every day is different. Some conversations are easy, while others can be challenging. This one-day, in-person workshop gives you practical skills to navigate difficult moments with confidence and professionalism.

You'll learn how to:
- Use listening and summarizing so people feel heard and understood.
- Recognize and respond to emotions in ways that diffuse the situation instead of escalating it.
- Find language that helps you stay calm and clear when emotions run high.
- Communicate policies clearly and respectfully, when you have to say “no.”
- Close conversations with a clear “what’s next” so both you and the customer can move forward.

Leave with practical tools you can use immediately and the confidence to handle even the toughest customer situations.

Register here: https://www.centerforresolution.org/training

📍In-person: 717 Tacoma Ave S, Tacoma, WA 98402
🗓️ October 28, 2026 | 9am-5pm

07/20/2026

Thank you to everyone who participated in our Summer Basic Mediation Training! Over five days and 40 hours, this dedicated group brough curiosity and thoughtful engagement to every discussion, role-play, and learning opportunity. The commitment each participant showed not only strengthened their own skills but also enriched the experience for everyone in the room. And a special shoutout to each of our coaches, who brought their expertise and energy to the training!

We concluded the week with our Donor Appreciation Event, where volunteer mediators, donors, and BMT participants came together in community. Folding origami peace cranes served as a meaningful reminder of the power of patience, collaboration, and the hope that connects us all.

Interested in becoming a mediator or strengthening your conflict resolution skills? Register today for our Fall Basic Mediation Training! https://www.centerforresolution.org/training

07/04/2026

For some, the Fourth of July is a day of fireworks, food, and celebration.

For others, it can be a reminder of loss, trauma, or histories that still carry pain. And for some, it’s simply a day to seek quiet, away from the noise and crowds.

Whatever this day means to you, we recognize that this holiday can bring a wide range of emotions and experiences.

Today, we honor dignity, dialog, and the connections that grow through respectful conversations. Much like fireworks, conversations can be inspiring and illuminating, or loud, overwhelming, and unpredictable. At CDR, we’re here to help turn those sparks into opportunities for listening, understanding, and transforming conflict into connection.

This Fourth of July, we hope you find the right balance of celebration, rest, and reflection.