FrontLine Service

FrontLine Service Since its inception in 1988, FrontLine Service, formerly MHS, has been in the forefront of providing services to our community's most vulnerable individuals.

A non-profit, behavioral health agency, FrontLine Service operates the largest continuum of services to homeless individuals in the state of Ohio, providing shelter, transitional, and permanent housing services. FrontLine Service is proud to collaborate with community partners in the expansion of Housing First programs in Cuyahoga County, and most recently, rapid-rehousing and diversion efforts. F

rontLine Service operates the Suicide Hotline and the Adult and Child Psychiatric Mobile Crisis team, providing services 24 hours a day, 7 days a week. Outreach efforts to individuals experiencing trauma include the Children Who Witness Violence program and the Traumatic Loss Response team. FrontLine Service is a contract agency of the The Alcohol, Drug Addiction and Mental Health Services (ADAMHS) Board of Cuyahoga County and a United Way Agency.

When Pierre realized he had a surplus of bicycles, he connected with Rosemary, FrontLine's Associate Director of Trauma,...
06/03/2026

When Pierre realized he had a surplus of bicycles, he connected with Rosemary, FrontLine's Associate Director of Trauma, to get them into the hands of young people in need of a ride.

After his first donation, Pierre reached out to members of his church community, who added their own gently used bikes to the collection.

Thanks to Pierre's ingenuity and generosity, FrontLine has been able to connect nearly 40 young people with bicycles that allow them to commute to school, work, sports practices, libraries and other community resources.

Interested in supporting FrontLine? Visit https://tinyurl.com/3mn9hmea to make a donation or https://www.frontlineservice.org/get-involved for other ways you can help us reach out and resolve crisis.

06/01/2026

Texts like this make us proud to be FrontLiners.

Our Mobile Crisis Team responds to calls, texts and chats 24/7 from people experiencing a crisis or who simply need to talk. They’re on the phone and in the community to help resolve crises and find solutions.

If you or someone you know are experiencing thoughts of su***de, call, text or chat 988. We’re here 24 hours a day, every day.

Thank you to everyone who liked, shared, commented on or viewed our Mental Health Awareness Month posts. And a big, BIG...
05/29/2026

Thank you to everyone who liked, shared, commented on or viewed our Mental Health Awareness Month posts.

And a big, BIG Thank You to our staff for the life-saving work they do to support, advocate, and care for the people in our community. Their compassion, expertise, and commitment to FrontLine’s mission make our community stronger every day.

What a busy month! Throughout May, FrontLiners were out and about connecting with our community, raising awareness of ou...
05/28/2026

What a busy month!

Throughout May, FrontLiners were out and about connecting with our community, raising awareness of our programs and services, and reaching out to resolve crises.

Thank you for all that you do!

During a recent RESET group meeting, attendees listed some of their reasons for pursuing recovery. RESET (Recovery, Emp...
05/27/2026

During a recent RESET group meeting, attendees listed some of their reasons for pursuing recovery.

RESET (Recovery, Empowerment, Support, Education, Transformation) is a supportive, evidence-based substance use program designed to help you take meaningful steps toward recovery. RESET offers recovery groups and intensive outpatient programs to meet you where you are and help you work toward recovery at your own pace.

Click here to learn more about RESET https://tinyurl.com/t367tss2

FrontLine’s Director of Crisis Services, Rick Oliver, was interviewed by Cleveland.com to discuss how the national 988 s...
05/26/2026

FrontLine’s Director of Crisis Services, Rick Oliver, was interviewed by Cleveland.com to discuss how the national 988 su***de prevention hotline may be responsible for lowered rates of youth su***de.

Read the full article here: https://tinyurl.com/2hfu8n3y

Today, we honor the sacrifice of those who gave their lives in service to our nation.And we also hold close the many Vet...
05/25/2026

Today, we honor the sacrifice of those who gave their lives in service to our nation.

And we also hold close the many Veterans who returned home carrying heavy burdens that no one should face alone.

It takes strength to reach out for support, and if you or someone you know is a Veteran experiencing crisis, dial 988 and press 1 to reach the Veterans Crisis Line.

At FrontLine, our Supportive Services for Veteran Families (SSVF) program is committed to ensuring no Veteran ends up without a home.

Visit our website to learn more. https://tinyurl.com/szyjr6k6

Supporting youth mental health is a shared responsibility. Families, schools, healthcare providers, and communities all ...
05/22/2026

Supporting youth mental health is a shared responsibility. Families, schools, healthcare providers, and communities all play a role in early identification and support.

FrontLine Service reaches out to children and families who have experienced or witnessed abuse, su***de, homicide or the sudden loss of a loved one.

Click here to learn more: https://tinyurl.com/mr3n2tcf

Congratulations to our 2026 graduates and licensure recipients!Olyvia, Crystal, Summer, Yvonne and Edith all received th...
05/21/2026

Congratulations to our 2026 graduates and licensure recipients!

Olyvia, Crystal, Summer, Yvonne and Edith all received their Master of Social Work (MSW) degrees. Anola received her MSW with Trauma Informed certification and Asher is now an MSW with Veterinary Social Work certification.

Our newest Licensed Independent Social Workers (LISW) are Catherine and Myles, and Mariah is now a Licensed Social Worker. Our Director of Philanthropy, Joyce, received her Master’s of Public Administration.

We’re so proud of the work you’ve put in and we can’t wait to see the amazing things you’ll do to improve our clients’ lives, our community and our agency!

05/20/2026

FrontLine Service’s 2025 Annual Report is now online!

In 2025, FrontLine Service showed up and stood up for the people in our community who have been historically marginalized. Through our crisis and trauma support, and homelessness programs, we were able to serve 21,026 individuals from crisis to recovery. Thank you for being a part of making this work possible!

Read our Annual Report to learn more through client stories, program highlights and by-the-numbers information. https://tinyurl.com/mrx25vjc

Address

1744 Payne Ave
Cleveland, OH
44114

Opening Hours

Monday 9am - 4pm
Tuesday 9am - 4pm
Wednesday 9am - 4pm
Thursday 9am - 4pm
Friday 9am - 4pm

Telephone

+12166236555

Website

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