Cleveland Mediation Center

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Cleveland, OH
Cleveland Mediation Center

Using mediation to stop evictions, prevent homelessness, and resolve family and neighborhood conflict.

CMC's Mission:

CMC promotes just and peaceful community in Northeast Ohio by honoring all people, building their capacity to act, and facilitating opportunities for them to engage in conflict constructively. We fulfill our mission by continuing our work in the community to facilitate dialogue with neighbors, community members, families or other parties, stop evictions, prevent homelessness, improve school attendance, and train those who wish to mediate.

05/01/2026

8 reasons to take our Fundamentals of Mediation training, in person, on May 12th, 13th, & 20th from 9 am - 5 pm EST. Residents of the city of Cleveland have a full scholarship for this training.

1. It builds high-impact communication skills:
You’ll learn active listening, reframing, and how to ask the right questions, improving everything from workplace conversations to family dynamics.

2. It gives you a clear, structured method to handle conflict:
The five-phase facilitative/empowerment model provides a roadmap so you’re not guessing your way through tense situations. Instead of reacting emotionally, you learn how to guide conversations toward resolution in a calm, deliberate way.

3. It’s hands-on, not just theoretical:
Through demonstrations, role-plays, and case studies, you practice mediating in realistic scenarios. That means you leave not just understanding mediation, but being able to do it.

4. It strengthens leadership and professional credibility:
Mediation skills are highly valued in fields like HR, law, education, healthcare, and management. Being able to navigate disputes is a major career advantage.

5. It helps you work effectively across differences:
By addressing cultural influences and using a client-centered approach, the course prepares you to handle conflicts involving different backgrounds, perspectives, and communication styles, something that’s essential in diverse workplaces and communities.

6. It teaches practical intervention strategies:
You’ll learn when to step in, when to step back, and how to move stuck conversations forward without taking sides.

7. It covers real-world legal context:
Understanding frameworks like the Uniform Mediation Act gives you a foundation in confidentiality, ethics, and the legal boundaries of mediation.

8. It improves everyday life, not just formal mediation:
Even if you never become a professional mediator, these skills help you throughout your day-to-day life.

To sign up for the training, visit our website and click the "training" tab in the top right corner.

04/29/2026

Looking to expand your toolkit in housing stability and crisis response?

This Shelter Diversion training focuses on conflict resolution, creative problem-solving, and client-centered engagement. These skills are essential for anyone working in social services or community outreach. Build your capacity to make an immediate impact.

💻This 2-day virtual training takes place via Zoom from 11:00 am - 5:00 pm ET on May 4 and 5. Participants must be available via video and audio for the duration of the training.

Register when you access the following link: https://www.clevelandmediation.org/training

04/27/2026

Fundamentals of Mediation is an interactive 20-hour training program that prepares participants to mediate.

❗️Cleveland city residents have a full scholarship for this training.

👋 This in-person training takes place May 12, 13 and 20 from 9 am - 5 pm EST.

📍Sessions are held at 4515 Superior Ave. in Cleveland, Ohio, from 9 am - 5 pm ET each day for 3 days.

📖 The course has been approved for 18.5 CEU's, 18.5 CLE (Continuing Legal Education) credits, and meets the training requirements for mediators set forth by the Ohio Supreme Court in Rule 16.

✉️ A sliding scale fee may be available for those who qualify. Email: [email protected] for more information.

Register at:
https://www.clevelandmediation.org/training

04/24/2026

🏠Shelter Diversion prevents homelessness for people seeking shelter by identifying immediate alternate housing and connecting clients to services and financial assistance so they can return to permanent housing.

🤝 In Cleveland, we have found that this client-centered, conflict resolution approach keeps many persons seeking shelter stably housed.

💻This 2-day virtual training takes place via Zoom from 11:00 am - 5:00 pm ET on May 4 and 5. Participants must be available via video and audio for the duration of the training.

Register when you access the following link: https://www.clevelandmediation.org/training

04/22/2026

🌎 Happy Earth Day from the Cleveland Mediation Center.

☀️ Today is about celebrating the place that provides us with what we need and promoting efforts aiming to sustain it.

🤝 Just like the earth, relationships also need to be taken care of if we want to sustain them.

If you're experiencing conflict that's risking your relationship with someone important, or risking your needs, like shelter, from being taken, give us a call with the number below, or copy and paste the URL below:

Phone: (216) 621-1919

Website: https://www.clevelandmediation.org/

04/15/2026

At the Cleveland Mediation Center, we view communities as vessels of positive change, as potential for peace starts with the people. Just like it takes two to start it, it takes one person to approach conflict as an opportunity. Allow us to help you navigate conflict constructively, and together, we can build a just and peaceful community for all.

Since 1981, our small but mighty team at the Cleveland Mediation Center has been striving to serve those in Northeast Ohio and beyond by promoting a just and peaceful community by honoring all people, building their capacity to act, and facilitating opportunities for them to engage in conflict constructively.

We carry out this mission by empowering community members to interact with conflict constructively, so both parties’ needs are met. This can look like facilitating dialogue with neighbors, families, and other groups, offering conflict resolution services to prevent evictions and homelessness, supporting previously incarcerated citizens in their reentry into their communities, and training those who wish to mediate.

04/10/2026

Which mediation myths are true or false? Let's talk about it.

Mediation is completely voluntary
Mediation is only for legal disputes
Mediation is timely and affordable
Mediators give legal advice

Myth 1: Mediation is completely voluntary
TRUE - Mediation can only commence if both parties willingly volunteer to participate in the process. Parties have total control over the pace, agenda, and whether to continue the process.

Myth 2: Mediation is only for legal disputes
FALSE - You can use mediation to resolve a variety of conflicts, like workplace, neighbor, tenant and landlord, divorce, and school disputes. CMC offers mediation services for all of these disputes.

Myth 3: Mediation is timely and affordable
TRUE - Mediation is more cost-effective than going through legal system processes like litigation and arbitration. Mediation allows you to skip costly court procedures and fees paid over time.

Myth 4: Mediators give legal advice
FALSE - Mediators act as neutral third parties, meaning they are only there to help you have a productive conversation, not give opinions or offer legal advice.

04/08/2026

What’s our Shelter Diversion Program?

Individuals and families enter the homeless shelter system and participate in Coordinated Intake. During Coordinated Intake, CMC Diversion Advocates support parties in exploring possible housing options outside the shelter system and assist with resolving conflicts with friends or family to enable safe housing arrangements.

We offer Shelter Diversion training to communities and organizations interested in using Diversion as a tool to prevent homelessness, with experience conducting workshops in cities nationwide.

To learn more about the program and what it has to offer, contact Mediation Advocate Supervisor Steven Molnar: [email protected]

If you need shelter tonight, contact Coordinated Intake at 216-674-6700

04/03/2026

This interactive four-hour training is designed for individuals who have already completed our three-day Fundamentals of Mediation training and wish to build greater skill and confidence in complex cases.

Participants will explore techniques for addressing impasse, managing power imbalances, and working effectively with parties with differing communication and negotiation styles.

This virtual training takes place via Zoom from 12:30 pm - 4:30 pm ET.

Register today at: https://tinyurl.com/526bub6b

04/01/2026

Join the Volunteer Peacemaking Cohort Program!

Cleveland Mediation Center is inviting community members who are interested in being pillars of peacemaking in their communities. Whether you are a community organizer, an active member of your religious or spiritual community, a neighbor who cares about your neighborhood, a student leader or a business owner, if honing in on your conflict engagement skills is a goal, CMC would like to learn and grow with you.

We invite you to join us as a volunteer community peacemaker. What’s to be expected as a volunteer community peacemaker?
- Commune with other local people who have a shared interest in peacemaking
- Learn more about mediation, facilitation and dialogue-based engagement and practice those skills with Cleveland Mediation Center
- Assist Cleveland Mediation Center in community engagement opportunities
- Gain insights and supports from Cleveland Mediation Center mediators and the cohort on your own community peacemaking plans/initiatives.

If interested, contact:
Kareemah Hairston: [email protected]
Danielle Cosgrove: [email protected]
and/or attend a virtual Informational Session on Friday, May 27th, 2026, at Noon.

Address

4515 Superior Avenue
Cleveland, OH
44114

Telephone

+12166211919

Website

http://www.clevelandmediation.org/

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