09/03/2026
Leslie Ann Grove with the North West Mediation Center highlights an important principle from Fisher and Ury’s Getting to Yes in her Principled Negotiation presentation: “deal with the people as human beings and with the problem on its merits.”
In practice, this means recognizing that conflict can feel personal while making an intentional effort to separate the person from the issue. Productive conversations involve listening with empathy, recognizing emotions, avoiding assumptions, and focusing on solving the problem together rather than attacking one another.
Here are a few helpful communication tips from Leslie’s presentation. These strategies can help you approach tough conversations with a focus on solutions, rather than getting stuck in the emotion of the moment. We hope you’ll try one or more of these approaches the next time you find yourself navigating a difficult conversation.