08/07/2026
How can cities build inclusive WASH systems if the people and places they serve remain invisible? At , Indian Institute for Human Settlements (IIHS) moderated a policy dialogue From Informal Settlements to City Systems.
WASHathon 2026 was a two-day national event that combined an innovation hackathon and multi- stakeholder policy dialogues to develop and advance inclusive WASH solutions for waste picker
communities by bridging the gap between informal settlements, workplaces, urban governance, and sustainable service delivery.
At the WASHATHON 2026 – WASH Innovation for Waste Picker Communities: Bridging the Settlement–Workplace Gap by WaterAid India in Bengaluru on 25-26 June, IIHS curated the policy
dialogue From Informal Settlements to City Systems.
Organised under WaterAid India's Saamuhika Shakti initiative in Bengaluru, which brought together government, civil society, academia, the private sector, and waste picker communities to co-create inclusive, sustainable urban WASH solutions that improve living and working conditions for informal waste workers.
Moderated by Niladri Chakraborti, Senior Lead- Practice, IIHS, the hour-long session centred around the key question- Why do cities repeatedly fail to deliver inclusive WASH services despite decades of experience, and what systemic changes are needed to integrate informal settlements and waste picker communities into citywide WASH governance, planning, and financing? Kesavan Nair, Kerala Solid Waste Management Project, called for cities to "break the chain" by recognising waste pickers as essential urban service providers. Drawing on Kerala's experience, he proposed elevating the designation of waste pickers to the status accorded to street vendors, with formal identity, institutional recognition, and access to social protection. Anand Jagtap, former Officer on Special Duty, Municipal Corporation of Greater Mumbai, reminded us that there are "no 'one type' of slums," arguing that rigid legal definitions often hinder universal service delivery and that WASH concerns must be better integrated into city policy. Girija Ramakrishna, CDD India, stressed that every settlement requires context-specific baseline assessments, continuous engagement with communities, and sustainable operation and maintenance models. Priya Nath,
WaterAid UK, urged participants to recognise that the challenge is not one of "overlooking" communities, but of systemic injustice, making gender and social inclusion central to the design of
WASH interventions.
The discussion reinforced a shared message: inclusive urban WASH is not simply about extending infrastructure—it is about transforming governance, recognising informal workers, and placing communities at the heart of planning and service delivery.