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Hospitality Workers Training Centre

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Hospitality Workers Training Centre

Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Hospitality Workers Training Centre, Nonprofit Organization, 116 Industry Street, Toronto, ON.

The Hospitality Workers Training Centre supports a healthy and vibrant hospitality industry by offering free training opportunities and career supports to those entering the field or wanting to advance in their careers.

10/07/2026

What can a strong hiring partnership make possible? For Distillery Restaurant Corp’s Winter Village recruitment, the answer was 116 seasonal hires.

HWTC worked with Distillery Restaurant Corp, Dixon Hall, and YWCA to connect the employer with qualified, pre-screened candidates. Of those hired, 65 were referred by HWTC.

This partnership shows what can happen when employers and community organizations work together to connect people with opportunities.

Read the full story: https://hwtc.ca/blog/hwtc-helping-employers-recruit-skills-ready-talent/

If you’re a hospitality or service sector employer looking for talent, contact Geraldine Vickers at [email protected].

10/06/2026

You have shifts to fill and a business to run. Finding your next hire shouldn’t be something you have to tackle alone.

J is for Job Fairs. HWTC supports hospitality employers through job fairs, hiring events and recruitment services that connect businesses with candidates.

Hiring servers, kitchen staff, front desk agents or housekeepers? Our Employment Specialists work with employers to understand their needs, identify suitable candidates and provide follow-up after hiring.

To get the most from a hiring event, come prepared with:
• Clear responsibilities and essential skills for each role.
• Pay, hours, location and expected start date.
• A consistent set of questions to help assess candidates.
• A clear next step for people you want to move forward with.

Whether you’re filling one role or preparing for seasonal demand, let’s talk about your hiring needs.

Explore employer support and hiring events at https://hwtc.ca.

10/05/2026

What does workforce development look like in practice?

Our 2025–26 Impact Report, Future-Ready Hospitality: Driving Innovation in Workforce Development, looks at the projects, training, services, and partnerships HWTC delivered over the past year.

It’s a chance to see the work behind the numbers and the partners who helped make it possible.

Read more about the report and download your copy: https://hwtc.ca/blog/read-hwtcs-2025-26-impact-report/

10/02/2026

Want a holiday job? Start looking while the autumn leaves are still on the trees.

Employers recruit ahead of the holiday rush to leave time for interviews, onboarding and training. Timelines vary, so checking early gives you more time to find suitable roles and prepare your applications.

A few steps to take now:

• Set alerts for “seasonal,” “holiday,” “temporary” and specific roles such as sales associate, banquet server or kitchen helper.
• Check employers’ own careers pages as well as job boards.
• Tailor your resume to the posting. Include relevant examples of customer service, teamwork and reliability.
• Be clear about when you can work, including evenings, weekends and holidays.
• Prepare a short interview example that shows how you handled a busy shift or helped a customer.

If you’re unemployed, underemployed or looking for work after a layoff, HWTC can help you explore your next steps. Our training includes resume writing, interview preparation and customer service, alongside employment support and career resources.

Visit https://hwtc.ca to explore training and services that fit your goals.

Know someone looking for work? Share this so they can get started.

10/01/2026

You know how to handle a busy shift. Can you explain that when someone asks?

I is for Interview Preparation. Having the skills and describing them clearly are two different things. Practicing helps you give employers specific examples of what you can do.

Before your next restaurant, hotel or service-sector interview:

• Read the posting closely. Identify the skills the employer needs and prepare examples that match.
• Prepare three short stories. Think of a time you helped a customer, solved a problem and supported a colleague.
• Explain your actions. What was happening? What did you do? What was the result?
• Practice out loud. Aim for clear, natural answers, rather than a memorized script.
• Bring a question. “What does success look like in the first month?” can help you understand the role.

Your examples can come from employment, volunteering or education. Choose real situations that show relevant skills.

Whether you’re looking for your first hospitality role, returning after a layoff or pursuing your next opportunity, you don’t have to prepare alone.

Explore HWTC’s Preparing for Interviews course, job-search resources and career support at https://hwtc.ca.

09/30/2026

On National Day for Truth and Reconciliation, HWTC honours the children who never returned home from residential schools, the Survivors, and their families and communities.

Today invites us to listen to Indigenous voices, learn about the history and ongoing impacts of residential schools, and reflect on our responsibilities in reconciliation.

In our workplaces and communities, that means challenging discrimination, respecting Indigenous identities and experiences, and carrying our learning beyond September 30.

We encourage our community to explore the resources shared by the National Centre for Truth and Reconciliation at nctr.ca.

09/29/2026

Our September newsletter is here, with a fresh new look!

Inside this issue: our 2025–26 Impact Report, a hiring partnership that helped Distillery Restaurant Corp welcome 116 seasonal hires, a new BEACON cohort at Toronto Pearson, and an introduction to Stella, our new Outreach Specialist.

We publish HWTC Insights every month for hospitality workers, employers, and community partners across the GTA. Take a look at the September issue on LinkedIn and follow us there for future editions.

Read the newsletter: https://www.linkedin.com/pulse/september-2026-hospitality-workers-training-centr-kty9e

09/28/2026

“It’ll only take a second.”
Look at the milk crate in this photo. A quick reach has become a fall risk.

H is for Health & Safety. Familiar shortcuts can be easy to overlook, especially during a busy shift. A milk crate is meant for storage and transport, not for standing on.

Before reaching for something overhead:

• Use suitable access equipment, such as a properly rated step stool or stepladder.
• Check that it’s in good condition and on a firm, level surface.
• Reposition instead of stretching beyond a comfortable reach.
• Report unsafe storage arrangements so the problem can be addressed.

For employers, ask your team: Is the right equipment available and easy to access? Do people know where it is and how to use it?

Training matters. So do the equipment, supervision and everyday practices that help people work safely.

HWTC offers Occupational Health and Safety and WHMIS training. Explore training and resources for your workplace at https://hwtc.ca.

09/24/2026

“Let me check with the kitchen.”
What happens after those words can shape a guest’s entire experience.

Does the request reach the right person? Does someone follow up? Does the guest get an answer, or have to ask again?

G is for Guest Experience. In restaurants, hotels and tourism businesses, good service depends on how well people work together.

Three habits to practice with your team:

• Confirm the details. Listen carefully and clarify requests before passing them along.
• Make the handover clear. Know who is taking responsibility for the next step.
• Follow through. Update the guest, even if you’re still working on the answer.

Try this at your next team meeting: follow one guest request from start to finish. Where could information get lost?

HWTC offers Customer Service and Working in Teams training to help hospitality workers and employers build these skills.

Explore training, resources and employer support at https://hwtc.ca.

09/23/2026

Looking for work this winter? Try searching by job title as well as “seasonal jobs.”

Here are a few places to focus your search:

• Retail: sales associates, cashiers and stockroom staff.
• Holiday markets and events: vendor assistants, food service staff and event support.
• Catering and banquets: servers, kitchen helpers and dishwashers.
• Winter recreation: rink attendants, skate rental staff and guest services.

Check each posting for required experience, certifications and availability. Before accepting a role, ask about weekly hours, the contract end date and whether evening or weekend shifts are required.

On your resume, include examples of helping customers, handling payments, working with a team or staying organized during busy periods. Experience from previous jobs and volunteering can help show what you bring.

Unemployed, working fewer hours than you need or recently laid off? Explore HWTC’s employment services, training and career resources to find support that fits your situation.

Visit https://hwtc.ca to learn more.

Address

116 Industry Street
Toronto, ON
M6M4L8

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+18007774982

Website

http://www.hwtc.ca/

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