Bucks County Water and Sewer Authority

05/28/2026

Have a question about our new billing system? Please reach out to our customer service team via phone or email.

☎️ 215-343-2538
☎️ 800-222-2068
📧 [email protected]

05/26/2026

Our customer service lines are experiencing longer than normal wait times from a high volume of calls. Our representatives are working hard to assist as many customers as possible.

Thank you for your patience as we work through the transition to our new billing system.

05/25/2026

We were so glad to join Borough of Doylestown for their Memorial Day parade this morning! 🇺🇸

05/24/2026

5/24 update: the Bensalem parade and our customer service pop up have been cancelled due to weather.

5/24 update: the Bensalem parade and our customer service pop up have been cancelled due to weather.

Our team of customer service representatives will be stationed at Bensalem Volunteer Fire Dept. Station 16 during ’s Memorial Day parade. Customers can stop by beginning at 9 AM and get step-by-step assistance with our new billing system.

05/22/2026

5/24 update: the Bensalem parade and our customer service pop up have been cancelled due to weather.

Our team of customer service representatives will be stationed at Bensalem Volunteer Fire Dept. Station 16 during ’s Memorial Day parade. Customers can stop by beginning at 9 AM and get step-by-step assistance with our new billing system.

05/15/2026

🔎Looking for your new account number to use our new billing and payment system?🔍 Your new account number is similar to your previous one, without the "-XX" on the end.

If you need further guidance/information, please visit our website https://bcwsa.net/ or call our customer service team: 215-343-2538

05/14/2026

UPDATE: Our new billing and payment system is now live. Please visit our website for more information. https://bcwsa.net/

We are grateful to our customers and community for their patience during this transition. Thank you!

05/13/2026

Our new billing system, which was scheduled to launch yesterday (5/12), is experiencing some delays. Thank you for your patience while work out the final bugs!

Stay tuned to our website and social feeds for updates. If you have any further questions, please call our customer service line: 215-343-2538

05/07/2026

Every time you use water at home, at work, or at school, you’re relying on a team of trained professionals who run and maintain our water system. Operators, lab staff, maintenance crews, and engineers work around the clock, running treatment, collecting and analyzing samples, maintaining equipment, and completing upgrades that keep water moving throughout the community. American Water Works Association

05/04/2026

How many times have you used water so far today?

From brushing your teeth to cooking dinner, those everyday routines depend on a system working continuously to deliver safe, reliable drinking water across our community. American Water Works Association