07/11/2026
Telephone notifications are going out now to all Connecticut Water Company customers. Don't ignore the call.
❗️UPDATE 07/11/26 4:30PM ❗️
The Boil Water Order has been LIFTED. Water use may resume as normal; boiling water is no longer necessary.
For the full statement from CT Water, visit: https://www.ctwater.com/contact-help-center/service-alerts/
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UPDATE 07/11/26 10:00AM: https://www.facebook.com/share/p/1C79MBYH9f/?mibextid=wwXIfr
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UPDATE: Water Tanker Information from The Connecticut Water Company
Tanker trucks are now in place and available for public use. Each tanker has been equipped with fill hoses at the rear of the vehicle so customers can fill their own containers.
The current tanker locations are:
John Winthrop Middle School, Deep River
Westbrook Fire Department
Madison Commuter Lot (off I-95)
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UPDATE: Note from the Madison Health Department Regarding the Boil Water Notice
To All Madison Food Service Establishments
CT Water has issued a boil water notice affecting Madison. Please note: positive samples were limited to the Essex area. All samples in our portion of the system have shown no detections, and this notice is a regulatory precaution.
Effective immediately, all food service establishments must follow boil water precautions: boil all water used for drinking, food preparation, ice, washing produce, and the final rinse for warewashing (or use bottled/commercially packaged water). Ice machines, soda fountains, and spray misters connected to the water supply must also follow precautions.
If your establishment cannot feasibly operate under these precautions, you must voluntarily close until the notice is lifted. We anticipate sample results late tomorrow afternoon.
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Do not drink your tap water without boiling it first.
This is a message from The Connecticut Water Company for customers served by our Chester System (PWSID # CT0261031) in Deep River, Essex and Chester and our Guilford Water System (PWSID # CT0608011) in Old Saybrook, Westbrook, Clinton, Madison and Guilford.
We have detected E. coli, a harmful bacteria, during routine testing at one sample point in Essex and have issued a mandatory boil water order.
The bacteria can potentially make you ill. They may pose a special health risk for infants, young children, some of the elderly, and people with severely compromised immune systems.
Until further notice, you should bring your tap water to a boil for one minute, and then let it cool before drinking it, using it in food preparation, making ice, brushing teeth, or washing dishes.
We have consulted with the Connecticut Department of Public Health and are doing additional sampling at numerous locations in our delivery system. We expect results from those tests in 24 hours.
A copy of this notice and all further updates is also available here: https://www.ctwater.com/contact-help-center/service-alerts/
