Monarch Healthcare

Monarch provides hope, promotes wellness and empowers individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities and traumatic brain injury. Community Guidelines: Our Social Media Policy

As we strive to have our online community experience match the values of our organization, Community Guidelines will be used to moderate comments an

d delete those that are not in line with our guidelines. We will also use this policy to block any user who does not adhere to the Community Guidelines. Our Community Guidelines will be posted to our social media networks where appropriate and will also be made available on our website. Participation in our online community means we will not tolerate the following:

• Hate speech

• Comments that are abusive, bullying or threatening to others, including threats of violence, profanity, obscenity or vulgarity

• Links to external or irrelevant sites

• Defamation to a person or people

• Name calling and/or personal attacks

• Spam which includes comments that are solely promotional, that link to a malicious website or that are clearly irrelevant to the post at hand

• Comments that are fraudulent, deceptive, misleading or unlawful

Review of Monarch social media accounts will be done periodically, and any inappropriate or offensive comments will be removed at our discretion in order to maintain an environment where our community feels welcome to join in the discussion. Accounts that violate our Community Guidelines will be removed or blocked from our page. Monarch does not discriminate on the basis of race, color, religious creed, disability, age, sex, income, sexual or affectional orientation, ancestry or national origin. All public acknowledgement of social media comments will adhere to the Health Insurance Portability and Accountability Act (HIPAA) policies, not verifying or denying if the commenter is a person supported. While Monarch makes reasonable efforts to monitor and/or moderate content posted on its social media platforms, we do not moderate all comments, posts and/or private messages and cannot always respond in a timely manner to online requests. If you need an appointment or request a medication refill, please call (866) 272-7826 or log into Monarch's MyPortal to view your online health account. MyPortal can be accessed from the top right corner of the homepage at www.MonarchNC.org. Information posted on any of Monarch’s social media sites is not intended to be medical advice and should not be considered medical advice, nor is it intended to replace professional psychological, psychiatric or medical advice, diagnosis or treatment of a qualified physician or other health care provider. If you have a mental health emergency, call the National Suicide Prevention Hotline at 1-800-273-8255 or the SAMHSA Disaster Distress Helpline at 1-800-985-5990. All links to other websites found linked from Monarch’s social media sites are provided as a service to readers, but such linkage does not constitute endorsement of those sites by Monarch.