27/05/2026
The latest Masterton District Council Residents’ Survey sends a very clear message from our community.
While there have been some improvements in core services like roads, recycling and rubbish collection, overall satisfaction with Council remains low at just 40%.
Most importantly, "Value for Money" remains the NUMBER ONE issue for residents — and only 40% of people believe they are getting good value from their rates.
Residents’ biggest concerns were:
• Rates being too high and unaffordable
• Poor financial management and wasteful spending
• A need to focus on core services and infrastructure
• A lack of transparency and accountability
• Not listening to ratepayers and residents.
Trust in Council has dropped sharply to just 32%, while satisfaction with the Mayor and Councillors has fallen significantly from 50% to 36%.
The survey also shows:
• Overall reputation has now fallen into the “poor” range
• Financial management satisfaction sits at only 28%
• Rural residents consistently report lower satisfaction levels than urban residents
• Roads and infrastructure are improving, but still remain a major concern.
These results reinforce exactly what many ratepayers have been saying for years: Council must get back to basics, spend ratepayer money more carefully, improve transparency, and genuinely listen to the community.
The Masterton Ratepayers and Residents Association will continue advocating for:
✔ Financial responsibility
✔ Stronger accountability
✔ Better value for rates
✔ Focus on core infrastructure and services
✔ Respect for both urban and rural voices.
Thank you to everyone who continues to speak up for our community.