Citizens Advice North Tyneside

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Citizens Advice North Tyneside

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We provide a wide range of free, impartial, confidential & independent advice to North Tyneside.

Contact Us:

✔ You can call our advice line for free on 0808 278 7822, Monday to Friday between 09:00 and 17:00

✔ Visit our website at ntcab.org.uk/get-advice/email-us-ringback and complete our contact form

✔ Download our free APP from Google Play or Apple Store to request a ringback or search online advice

✔ Pension Wise via MoneyHelper can be contacted for free on 0800 011 3797, Monday to Friday between 09:00 and 17:00

✔ For help applying for Universal Credit, call our free Help to Claim line on 0800 144 8 444 or visit our online service

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Head Office:

Citizens Advice North Tyneside
Camden House, Camden Street
North Shields
Tyne and Wear
NE30 1ND

PLEASE NOTE: We do not run a drop-in service at this office. If you would like to visit us in person, please see the Community Access Locations below. Adviceline: 0808 278 7822
Website: ntcab.org.uk

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Community Access Locations:

Meet us face-to-face at the following locations to find out how to access our service:

Please note that clients cannot get advice at the outreach sites, they are for access to the service only.

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Wallsend
Wallsend Customer First Centre
16 The Forum
Wallsend
NE28 8JR

Opening Times:
Tue: 09:30 – 12:30
Thu: 09:30 – 12:30

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North Shields
North Shields Customer First Centre
Northumberland Place
North Shields
NE30 1QU

Opening Times:
Fri: 09:30 – 12:30

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Killingworth
White Swan Centre
Citadel E
Killingworth
Newcastle Upon Tyne
NE12 6SS

Opening Times:
Mon: 9:30 – 12:30

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Dudley
John Willie Sams Centre
Market Street, Dudley
Cramlington
NE23 7HS

Opening Times:
Thu: 9:30 – 12:30

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For further information on accessing our service, please visit our website at ntcab.org.uk

23/10/2026

Looking for family fun and/or advice next Friday 30th October 2026, 10:30am-2:00pm?

Whitley Bay Community Hub and Library will be hosting a free family fun and information day which includes:

🔹Badge Making
🔹Halloween Crafts
🔹Financial & Health Advice

More details below ⤵️

16/09/2026

Receiving a pension or planning ahead?

Understanding how tax and pensions work can help you feel more in control.

Find out exactly what you need to know about your pension and tax: https://bit.ly/4iO05Gj

04/09/2026

03/09/2026

If you’ve reached State Pension age, you might be eligible for a Winter Fuel Payment.

This is an annual one-off payment to help you pay for heating during the winter.

See the link in the comments for our advice that can help you check.

18/06/2026

The North Tyneside Together Festival is back! 👥

Bringing communities together for a family fun day in the heart of North Shields.

Taking place on Saturday 27 June in Northumberland Square, visitors can enjoy a vibrant programme of live music, performances, arts and crafts, children’s outdoor games and a variety of food vans.

From 11am to 4pm, the event will feature a wide range of community and voluntary organisations offering information, advice and support for people of all backgrounds. Visitors can also learn more about different cultures, meet local emergency services – including police, ambulance and fire crews – and take part in activities for all ages.

The day will also include creative workshops and activities in and around the square, providing plenty of opportunities for families to get involved and try something new.

Find out more below ⤵️

https://www.northtyneside.gov.uk/news/2026/north-tyneside-together-returns-north-shields-next-week

12/06/2026

Are you a carer?

You can get help and support if you're responsible for looking after someone who has a disability, is getting old or has become ill.

It's , a week to highlight the challenges unpaid carers face and recognise the amazing contributions they make! Also to help those with caring responsibilities identify as carers and access the support that's available to them.

Learn more about what a carer is, your rights as a carer and the support available ⤵️
https://www.citizensadvice.org.uk/family/looking-after-people/carers-help-and-support/?utm_medium=social&utm_source=facebook&utm_campaign=evergreen

11/06/2026

🏳️‍🌈 Happy Pride Month 2026! 🏳️‍🌈

Citizens Advice North Tyneside are proud to support the LGBTQI+ community.

June is LGBTQI+ Pride month, dedicated to celebrating and advancing the rights of LGBTQI+ communities across the world.

At Citizens Advice, we’re committed to being an inclusive organisation for all LGBTQI+ communities. We stand against all forms of homophobia, biphobia and transphobia.

27/05/2026

Changes are happening to Free School Meals 🥗🧃

Please see the factsheet below for more information. ⤵️

14/05/2026

⚠️ Scam warning!

If you receive a text about needing to repay your Winter Fuel Payment, it is a scam.

If you earn over £35,000, in most cases the payment will be recovered automatically.

Find out more ➡️
https://bit.ly/2X31puV

07/05/2026

🪪🗳️

If you’re voting in local elections in England today, don’t forget that you’ll need to bring ID.

More on what types of ID you can use ⤵️
https://www.gov.uk/how-to-vote/photo-id-youll-need

Address

North Shields

Telephone

+448082787822

Website

http://www.ntcab.org.uk/

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