05/11/2026
Please see below for further information from Carers Count Digital Support Worker James on an important change regarding email address services:
Major e-mail address services closing:
If your e-mail address ends in ntlworld.com, blueyonder.co.uk, virgin.net or virginmedia.com you will lose access to it soon unless you pay. Starting in September, Virgin Media began notifying customers that they would be shutting down their own e-mail service and handing it to an Australian company called Junara.
If this affects you, you should have received (or will soon receive) communication from Virgin letting you know you have 45 days from the date of their first message before you will have to start paying separately for your e-mail. They have been vague about the charges, only saying if you are still a Virgin Media customer it will cost you 99p for the first year. Where Junara have taken over other e-mail services in the past though, they have charged around £65 a year.
If affected, as well as setting up a new e-mail address, it is vitally important that you update your records everywhere else that you use online services or that contacts you with important information by e-mail: your bank, pension, savings, PayPal, HMRC, DWP, NHS, GOV.UK, Kirklees, utilities, insurance, any online shops or social media you use, and obviously Carers Count!
If you need any help with this process, their free Digital Drop Ins run weekly in Huddersfield, or in the second and forth weeks of every month in Dewsbury, or they will do their best to accommodate one-to-one sessions if you can't make the drop in or have a lot to do.
For more details, call 0300 012 0231 or see the what's on page on their web site: https://carerscountkirklees.org.uk/whats-on/?_sft_event-category=digital-drop-in
