Railway Housing Association

28/10/2026

💬 We'd Love to Hear Your Views

We're currently consulting on the proposal for Railway Housing Association to join Thirteen, and we're keen to hear from as many residents as possible.

This is your opportunity to tell us what's important to you. Whether it's the services you receive, how we communicate, investment in homes and communities, or something else altogether, we want to understand what matters most to our residents.

You can find out more about the proposal, watch our short videos, read the consultation information and complete the feedback survey here:
🔗 https://www.thirteengroup.co.uk/about-us/railway

We're also out and about in communities, meeting residents face-to-face and listening to their views. The full timetable of consultation events is available on the website, and we'll be sending personal invitations to residents closer to sessions taking place in their area.

📅 The consultation closes on 27 November, so there's still plenty of time to get involved.

Every comment, question and survey response helps us better understand what's important to residents and will help inform the decisions ahead.

Thank you for taking the time to have your say.

28/10/2026

Social Tenant Access to Information Requirements (STAIRs): new rights for residents

At Railway Housing Association we're committed to being open and transparent with our residents, and new government rules called Social Tenant Access to Information Requirements (STAIRs) will help make this even easier.

STAIRs is a new set of rules that gives housing residents, and share owners who have not purchased 100% of their home, better access to information about their landlord and the services they provide.

From 1 October 2026, housing associations will be required to publish more information about how they operate, how money is spent, and how services are performing.

Our draft policy and document directory, which explains your rights, how to make a review request, and what information may be available is now on our website and is subject to approval by our Resident Committee on 6th November 2026.

You can view our draft policy at the link below:

https://www.railwayha.co.uk/downloads/social-tenant-access-to-information-requirements-stairs-policy-draft-427.pdf

From 1 April 2027, residents will also be able to request information about the management of their home and housing services, with landlords normally expected to respond within 30 days.

At Railway Housing Association, we welcome these changes. We believe residents should have easy access to information about their homes and the services they receive, and we're working with our Resident Committee to make sure the information you need is clear, meaningful and easy to find.

Further information on STAIRs is available on the Housing Ombudsman website www.housing-ombudsman.org.uk/home/social-tenant-access-to-information-requirements/

If you have any questions about STAIRs or would like information in a different format, please contact our resident hub on 0800 028 7428 who will be happy to help.

22/10/2026

Railway Housing Website Restored

Our website www.railwayha.co.uk was temporarily unavailable to allow for essential maintenance.

We are pleased to confirm that our website www.railwayha.co.uk has now been fully restored and is operating as normal. Railway Housing Association’s website including, a link to your Resident Portal, My RHA, can now be accessed.

We apologise for any inconvenience this temporary interruption may have caused and thank you for your patience and understanding.

21/10/2026

Planned Website Maintenance – railwayha.co.uk - Temporary Service Unavailability

Please be aware that the Railway Housing Association website is currently unavailable while essential maintenance is carried out.

During this period, My Home, our residents’ portal, will also be unavailable.

We apologise for any inconvenience this may cause and thank you for your patience and understanding while this essential work is completed.

If you do need to contact us please call our resident hub on 0800 028 7428 or email [email protected]

Railway Housing Association provides affordable, social housing for young people, couples, families and older persons in areas such as Darlington, York, Hull, Newcastle and Doncaster.

16/10/2026

Today, we're sharing an update about the future of Railway Housing Association.

We're exploring a proposal to join Thirteen, a housing association that shares our values and commitment to residents.

No decision has been made, and we want to hear your views before any final decision is taken.

We'll be sharing details soon of how you can give us your feedback.

If approved, the proposal would help us continue investing in homes, services and communities, while protecting the things that matter most to residents.

For now, there would be no changes to the services you receive or the colleagues you deal with.

Find out more about the proposal, what it could mean for you, and hear from the chief executives of both organisations by visiting our dedicated webpage and watching our video.

👉 Find out more www.thirteengroup.co.uk/about-us/railway

12/10/2026

Watch the latest residents vlog from our board chair, Yvonne Castle, to hear the latest updates following our September board meeting

https://vimeo.com/1235140133?share=copy&fl=sv&fe=ci

28/08/2026

We are closed for the bank holiday weekend from 4.00pm on Friday 28th August 2026 and will re-open at 9.00am on Tuesday 1st September 2026.

If you need to report an emergency repair during this time please call our freephone number 0800 028 7428 and select option 1 for our out of hours emergency repairs team who will be able to help you.

21/08/2026

📞 You Could Be Selected for Our Tenant Satisfaction Survey

At Railway Housing Association, we're committed to listening to our residents and using your feedback to improve our services.

Over the coming weeks, our independent research partner, Acuity, will be contacting 310 residents selected at random to take part in our annual Tenant Satisfaction Survey.

The survey takes around 10 minutes and gives residents the opportunity to tell us what we're doing well and where we can do better.

If you're selected, you'll receive a call from:

📞 01352 409005

Please be assured that this is a genuine call on behalf of Railway Housing Association.

If you miss the call and ring the number back, you'll hear a recorded message confirming the purpose of the call.

We really value resident feedback, and we'd be grateful if selected residents could take a few minutes to take part.

Thank you for helping us improve the services we provide to our communities.

17/08/2026

🔥 Wildfire risk - let's look out for each other 🔥

With hot, dry conditions creating a very high risk of wildfires, we’re asking everyone to take extra care and help keep our communities safe.

🔥 Help prevent fires
❌ Don’t use disposable barbecues, firepits, campfires or garden incinerators.
❌ Don’t set off fireworks.
🚭 Never throw ci******es or matches onto dry grass or vegetation.
🍾 Don’t leave glass bottles or rubbish in areas of dry vegetation.

🗑️ Keep communal areas clear

Please don’t leave furniture, mattresses, garden waste or other rubbish in communal areas, bin stores, gardens or outside your home. These items can increase fire risk and block access or escape routes.

If you see fly-tipping or a build-up of combustible materials around a Railway property, please report it to us so we can take action.

💙 Look out for your neighbours

If you have an elderly, disabled or vulnerable neighbour, please check in on them. If you or someone you know may need extra help in an emergency, think about who could help and how you would leave safely.

🔥 If you see a wildfire

Move to a safe location and call 999 immediately. Don’t put yourself at risk trying to tackle the fire. If emergency services advise you to evacuate, follow their instructions and leave immediately.

🏠 For professional fire safety advice or a home fire safety visit, you can make a referral at www.ohfsc.co.uk

A few simple actions can make a big difference.

Let’s look out for each other and keep our homes and communities safe.

Online Home Fire Safety Check - NFCC, FireKills, Safelincs

24/07/2026

We're looking for an enthusiastic, customer-focused Resident Advisor to join our Resident Hub Team.

This is an exciting opportunity to play a vital role in delivering outstanding services to our residents while making a genuine difference to people's lives every day.

As the first point of contact for residents, applicants, contractors and partners, you'll ensure every interaction is positive, professional and focused on finding the right solution.

If you're interested in joining check out the pack, including the full role description, on our website - link in the comments👇