08/25/2026
Before the Busy Season Begins: Is Your Team Ready?
As cooler weather approaches, hearth businesses are preparing for one of the busiest times of the year. Now is the ideal time to make sure technicians, sales professionals and support staff have the knowledge and training they need before schedules fill up.
Preparation may look different for every employee. For a newer technician, it could mean working toward an NFI certification. An experienced technician may need to review current installation practices or complete CEUs for an upcoming renewal. Showroom and sales professionals can strengthen their product knowledge through the Hearth Design Specialist certification, while office staff can benefit from training focused on customer service, communication and safety.
A few questions to consider:
· Are any employee certifications approaching expiration?
· Does your team have the required Technical, Safety, Health & Liability and Elective CEUs?
· Are newer employees on a clear path toward certification?
· Could your sales team benefit from Hearth Design Specialist training?
· Are there knowledge gaps that should be addressed before the busy season?
NFI’s certifications, review courses and HE@RTH Online Training provide flexible ways to prepare your entire team. With hundreds of courses available online, employees can complete training when it works best for their schedules.
Investing in training now can help reduce mistakes, improve customer confidence and ensure your team is ready when business picks up. Don’t wait until the first cold snap—make education and certification part of your busy-season preparation.
Start preparing today at
NFI promotes safety, understanding, and responsibility in all facets of hearth, patio and barbecue products through professional training and consumer education.