BBB, Pacific SW

06/18/2026

| Protecting consumers is a shared responsibility, and collaboration makes that work more impactful.

We were pleased to welcome delegates from India through the International Visitor Leadership Program (IVLP) for a conversation about consumer protection, scam prevention, and the role trust plays in strengthening communities and marketplaces.

The delegation met with Joe Ducey, AVP of Public Engagement and Investigative Outreach, Sophie Simpson, Data Quality Supervisor and Michelle Marin, Vice President of Operations at BBB Pacific Southwest, to exchange insights and discuss ways to help consumers stay informed, avoid scams, and make confident decisions.

Thank you to Global Ties U.S. and the U.S. Department of State for facilitating conversations that help organizations learn from one another and strengthen efforts to combat fraud worldwide.

06/18/2026

How do you hold people accountable without making them feel like a target?

Joe Seriale, owner of Joe's Diner in Phoenix, talks about addressing problems within a team while still protecting the dignity of the individual, and why real leadership means helping everyone succeed together.

Hosted by Jodi Low and powered by BBB and U & Improved, Leadership Lowdown brings you authentic stories of leaders who lead with trust and hear

Find the full episode here at youtube.com/ or wherever you listen to podcasts.

06/18/2026

| One comment from our Build Better Business event in San Diego has stayed with us. "To see a room full of people eager to learn and embrace the idea of purpose in business gave me hope." When someone leaves a BBB event feeling hopeful about the future of business, we know we're moving in the right direction.

Build Better Business was created to spark conversations, challenge perspectives, and inspire leaders to think differently about what's possible for their businesses and communities.

We're grateful to Samantha Scholl, Vice President of Innovation, for creating a space where meaningful dialogue, fresh perspectives, and community could thrive and to attendees like Ozlem Brooke Erol for sharing their experience.

06/17/2026

Your eyes might be lying to you.

AI-powered scams are evolving fast. Fake celebrity endorsements, hyper-realistic videos, emails that look completely legitimate. Scammers are using the same technology businesses use to grow, and they're getting better at it.

Joe Ducey, who led ABC15 Phoenix's "Let Joe Know" investigative team for over two decades, talks with Julien Brandt of Ampra AI about how to recognize AI scams before they cost you.

Don't get fooled. Check it out now.
Joe Knows Better - Joe Ducey 🔗 joeknowsbetter.com ▶️ YouTube:

06/16/2026

In a crowded marketplace, how do you display your reliability before a customer ever makes a purchase? We love seeing companies like Blindsgalore use their BBB Accreditation to proudly signal their commitment to transparency, accountability, and exceptional customer service.

BBB Accreditation reflects a commitment that customers can see in action. For more than 20 years, Blindsgalore has maintained that commitment by focusing on service, reliability, and helping customers feel confident in every purchase. See how putting customers first and upholding BBB Standards for Trust can help build lasting success. See how the family-owned company has continued to earn customer trust while maintaining its BBB Accreditation since 2005.

Thank you to Alissa Walters, Chelle Walters, and the entire Blindsgalore team for your long-standing commitment to earning and maintaining customer trust.

Times of San Diego is a nonprofit news site devoted to comprehensive news coverage in San Diego County, California, the fifth most-populous county in the U.S.

06/14/2026

| Press play to hear from one of our amazing local leaders! ▶️✨

We are so proud to support incredible organizations like the Prescott Area Young Professionals (PAYP). In this quick testimonial, Makayla Chadwick (State Farm Insurance Agent & PAYP President) shares how they’ve been using our BBB Prescott Campus conference room for their Lunch & Learn series.

Did you know our BBB campuses offer fully equipped event spaces, plus podcast and video production rooms? 🎙️

See how people are using our space and what it’s making possible or come experience it for yourself. Book a tour or reserve your space near you: www.ignitesparkedbybbb.org

Thank you, Makayla and PAYP, for letting us be a part of your journey!

06/13/2026

| It is always inspiring to get out, network, and discuss small business growth with our community. 🤝

Our Community Development Director, John Hessinger, had a fantastic time connecting with local leaders at the Yuma County Chamber of Commerce's South County Mixer, hosted at the beautiful San Luis Cultural Center.

A special shoutout to our incredible Accredited Businesses who attended, including Exxpress L**e and the wonderful team at Armijo Insurance (State Farm)—thanks for the great selfie! 📸

Supporting our business community goes beyond networking events. Did you know your BBB offers physical spaces designed to help your business thrive and learn? Whether you need a dynamic event space to host your next gathering, or want to elevate your marketing in our state-of-the-art podcast and video production rooms, our campuses are built for your growth. 🎙️

Let’s continue to build better, together! Visit ignitesparkedbybbb.org to learn more.

06/12/2026

Scammers thought they were calling the shots. They weren't.

We dug through BBB Scam Tracker complaints, tracked down real scammer phone numbers, and called them back. They tried to run their Publishers Clearing House script on us, not knowing we were ready for them.

What happened next shows exactly how these scams work and why you should never pick up a call from a number you don't recognize.



Stay ahead of the latest scams with Joe Knows Better - Joe Ducey at joeknowsbetter.com

06/11/2026

| About last night... 🤩 What an incredible evening in San Diego! Our Build Better Business event was everything we hoped for and more. Swipe through to see some of our favorite moments!

From the energy in the room and the connections being made to Jeff ringing the bell to get our powerhouse panel started, the night was packed with great conversations and even better people. We loved seeing local business owners and community leaders connecting and talking about how to lead with true purpose.

A massive thank you to our panelists, our moderator and every single one of you who showed up to make a positive impact. We can't wait for the next one! ✨

Drop a 👏 in the comments if you were there, and tell us your favorite part of the night!



Samantha Scholl from BBB + BBB4Good, Jeff Blanton from Jailbreak Leadership, Staci Reiding from Cause San Diego, Abraham Chen from B Local San Diego, Sara Sajonas Yasukochi from House Collective and Andrew Biros from University of San Diego

06/11/2026

The moments that change us don't always look like much at the time.

For Aaron Frazier, VP of Sales and Marketing at American Technology Specialists, it was a hard day of outdoor labor in Arizona. But something clicked. He recommitted to his education and never looked back.

Aaron shares how perspective and perseverance turned a seemingly small moment into a major life shift.

Hosted by Jodi Low and powered by BBB and U & Improved, Leadership Lowdown brings you authentic stories of leaders who lead with trust and heart.

Find the full episode here at youtube.com/ or wherever you listen to podcasts.