24/11/2025
We're hiring!
We are seeking a dedicated Debt Adviser to provide high-quality support to clients facing financial difficulties. In this role, you will:
• Deliver advice and casework across the full range of debt issues, both face-to-face and by telephone.
• Act on behalf of clients by calculating, negotiating, and managing debts, including advising on remedies such as debt relief orders, bankruptcy, and informal repayment plans.
• Help clients distinguish between priority and non-priority debts and negotiate realistic repayment arrangements with creditors.
• Support clients with budgeting, bill payments, income maximisation, and benefit claims, while liaising with housing, welfare, and justice agencies.
• Ensure clients fully understand any legal obligations they enter into.
• Signpost clients to other relevant services where additional needs are identified.
• Provide a professional, prompt service that meets MASDAP targets and encourages client feedback to improve service delivery.
About You
We’re looking for someone who is:
• Experienced in providing debt advice or has a strong understanding of financial and welfare issues.
• Skilled in negotiation, with the ability to act on behalf of clients and liaise confidently with creditors and agencies.
• A clear communicator who can explain complex information in a way that clients understand.
• Empathetic, professional, and committed to delivering excellent client service.
• Organised, able to manage caseloads effectively, and meet required targets.
• Flexible and proactive, with the ability to identify wider client needs and signpost to appropriate services.
We are committed to providing an inclusive and supportive workplace where your skills can make a real difference to people’s lives.
If you are passionate about helping others manage their finances and want to join a team that values professionalism and empathy, we’d love to hear from you.
More information about us, the job and how to apply can be found on our website
Debt Advice, Plymouth, Torbay, Free, Money Advice Plymouth, Self referrals, confidential, debt solutions