Consumer Rights

Consumer Rights Helping UK consumers save money, protect their rights & access trusted support. Consumer Rights | Energy & Water | Finance | Legal & Claims | Grants

Spending more than €150 online? Your parcel could cost more than you expect.From 1 July 2026, new customs rules affect g...
01/09/2026

Spending more than €150 online? Your parcel could cost more than you expect.

From 1 July 2026, new customs rules affect goods entering the EU from outside the EU.

Certain B2C parcels worth up to €150 are subject to a temporary €3 customs duty.

But what if your order is over €150?

The €3 flat duty doesn’t apply. Instead, normal EU customs rules kick in — meaning you could face customs duty, import VAT and potential carrier or handling fees.

Before ordering from outside the EU, check the potential import costs so you know what you could be paying.

Know the costs before you click ‘buy’

28/08/2026

Not sure where to start? That’s what we’re here for.

From consumer rights and household bills to finance, legal support and grants, find trusted and support all in one place

Visit consumer-rights.org to find out more

25/08/2026

You might have more rights than you think

Find out more on our website. Link in bio

25/08/2026

Explore our free guides and know where you stand.

Link in bio

Find out more on our website. Link in bioSource: Department for Business and Trade, Consumer Detriment Survey 2024      ...
24/08/2026

Find out more on our website. Link in bio

Source: Department for Business and Trade, Consumer Detriment Survey 2024

24/08/2026

Its easy to not know where to start when something goes wrong

We’re here to make your rights easier to understand. Visit our website to find out more

Do you know your rights when paying for a service?From poor workmanship to unexpected changes, the Consumer Rights Act 2...
24/08/2026

Do you know your rights when paying for a service?

From poor workmanship to unexpected changes, the Consumer Rights Act 2015 gives you important legal protections

Know what you are entitled to and what you can do when things go wrong

Find out more on our website, link in bio

Goods, services, digital content, unfair terms… what does the Consumer Rights Act 2015 actually cover? Swipe for a quick...
21/08/2026

Goods, services, digital content, unfair terms… what does the Consumer Rights Act 2015 actually cover?

Swipe for a quick breakdown of the Act and the rights it gives you.

20/08/2026

New focus. Same mission: helping you navigate what matters.

Your rights. Our guidance.

Faulty goods? Don’t pay to put things right. 🛠️Under the Consumer Rights Act 2015, you may be entitled to a repair or re...
20/08/2026

Faulty goods? Don’t pay to put things right. 🛠️

Under the Consumer Rights Act 2015, you may be entitled to a repair or replacement at no extra cost. And if that doesn’t solve the problem, you could have further rights.

Know what you can ask for. Use your rights.

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