18/10/2026
McCallum - Listening to Lived Experience, Shaping Better Services
At McCallum, we know that the people who use, support and deliver our services have valuable insights that help us grow and improve.
Last Friday, during Carers Week, we held the first meeting of our new Stakeholder Advisory Group, bringing together participants, family members, carers and McCallum team members from across the organisation.
With members attending both in person and virtually, the group represents every area of McCallum's business and provides an important forum for sharing ideas, experiences and feedback. By bringing lived experience to the table, we can better understand what matters most to the people we support and ensure those perspectives help guide our future planning and decision-making.
The Stakeholder Advisory Group is one of the many ways McCallum is strengthening its commitment to quality, inclusion and continuous improvement. Because the best services are shaped not only by expertise, but by listening to the voices of those who experience them every day.
Thank you to our inaugural members for their willingness to contribute, challenge and help shape the future of McCallum.
The photo shows some of our members gathered in the McCallum Board Room, but that's only part of the story, with additional Stakeholder Advisory Group members joining the conversation online.