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Monday 09:00 - 17:00 Tuesday 09:00 - 17:00 Wednesday 09:00 - 17:00 Thursday 09:00 - 17:00 Friday 09:00 - 16:00

Jamaica Customer Service Association

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Jamaica Customer Service Association
JaCSA:
Transforming organisations into world-class
service providers -

RAISING SERVICE STANDARDS
NATIONALLY…
Delighting beyond expectations The Jamaica Customer Service Association - JaCSA - was established in December 2001 and is a strategic partner of the International Customer Service Association

We are a premier Association that transforms individuals and organisations into world-class service providers while raising service standards nationally and delighting customers beyond expectations.

09/10/2026

As NCSW Conference 2026 has officially come to a close, we simply want to say — thank you. 🇯🇲💚💛

To every viewer, participant, speaker and sponsor who joined us, shared your time, contributed your knowledge and supported this year’s conference, we are truly grateful.

Over two powerful days, we came together around one shared purpose: to keep raising the standard of service excellence and to go “Beyond Extraordinary” through AI, empathy and resilience.

To our speakers, thank you for the insight, experience and inspiration you brought to each conversation. To our sponsors and partners, thank you for believing in the vision and helping to make the conference possible. And to everyone who registered, tuned in, participated and shared the conference with others — thank you for being part of it.

Your support, not only this year but over the years, means so much to us.

The conference may be over, but the ideas, conversations and commitment to better service continue.

From all of us at the Jamaica Customer Service Association — thank you for helping us go Beyond Extraordinary together. 🇯🇲💚💛

09/10/2026

NCSW 2026 ISN’T OVER YET — THERE’S ONE MORE EXPERIENCE YOU DON’T WANT TO MISS! 🇯🇲💚💛

JaCSA in partnership with Mona School of Business & Management (MSBM), Scotiabank and the Ministry of Finance and the Public Service (MOFPS), invites you to The Service Lab: Beyond Extraordinary.

Tomorrow, we close out National Customer Service Week 2026 with The Service Lab: “Your Voice Matters” — an interactive, in-person conversation on service excellence and the future of work.

This is not just another lecture. It’s an opportunity to hear different perspectives, exchange ideas, ask questions and be part of a timely discussion around what it really takes to go Beyond Extraordinary through AI, empathy, responsiveness and resilience.

And there’s still time to register!

Joining the conversation:

🎤 Host: Sharon Wheatle Redwood
President, Jamaica Customer Service Association; Manager, Customer Experience, Scotiabank Jamaica; Adjunct Lecturer and DBA Candidate, MSBM

🎤 Moderator: Kaysia Vaughan
Group Chief Customer & Brand Officer, VM Group; MSBM Alumna

🎤 Panelist: Karen Stanley-Jones
Attorney-at-Law; UWI Alumna

🎤 Panelist: Roxanne Anderson Barnaby
Human Resources Manager, Jamaica Pegasus

🎤 Panelist: Professor Chevanese Samms Brown, Ph.D.
Professor of Human Resource Management, MSBM

📅 Friday, October 9, 2026
⏰ 1:00 PM–3:00 PM
📍 Lecture Room G102, Alister McIntyre Building, UWI, Mona
🥤 Light refreshments will be provided

Whether you work in customer service, leadership, HR, business, the public sector or simply care about creating better experiences for people, this is a conversation worth being in.

🚨 Registration is still open — secure your place now:
https://tinyurl.com/NCSW-2026-The-Service-Lab

Bring your perspective. Bring your questions. Your voice matters!

08/10/2026

Thanks to everyone who attended and participated in our 23rd customer service conference. Thanks to our sponsors and partners. Thanks to our JaCSA planning team and board members. Thanks to the Ministry of France and Public Service (MOFPS). We value and appreciate you. The video message is from our PR and Communication VP, Erika Heslop Martin. Our 2-day customer service conference was under the theme: Beyond Extraordinary: Service Excellence, Leveraging AI, Empathy, and Resilience. Let's continue the service excellence movement. Thanks.😊 🇯🇲

07/10/2026

DAY 2 IS UNDERWAY 🇯🇲 — JOIN US NOW! Completely Free.

👉 Swipe across to see today’s Day 2 speaker line-up.

NCSW Conference 2026 continues today with our Public Sector programme, bringing together leaders, experts and practitioners for important conversations around this year’s theme:

“Beyond Extraordinary: Service Excellence Leveraging AI, Empathy & Resilience.”

From leadership and public-sector transformation to technology, Ai, empathy, resilience and the future of service excellence, today’s programme is packed with insights you don’t want to miss.

🎟️ Registration is still OPEN and FREE.
If you haven’t registered yet, you can still register by clicking the link at the top of our page and join us today. If you’re already registered, simply click the conference link in your email and jump back in.

🔗 https://events.ringcentral.com/events/jacsa-ncsw-conference-2026

Let’s go Beyond Extraordinary together. We look forward to seeing you.

07/10/2026

And finally, bringing the NCSW Conference 2026 to a powerful close, meet our Caribbean Closing Speaker — Dexter Musgrave!

We’re closing out our conference with a speaker you do not want to miss. Dexter Musgrave, Independent Creative and Creative Strategist from Trinidad & Tobago, brings more than 18 years of experience working with major Caribbean brands across Jamaica, and the Diaspora including Grace Kennedy, Digicel, FLOW, NCB Jamaica, Guardian Life, JWray and Nephew and more. ➡️ Swipe to read his full bio!

As our Conference Closing Speaker, Dexter will leave us looking ahead at the future of service excellence across the Caribbean.

🎤 “Beyond Extraordinary: What Will Define Service Excellence in the Caribbean Region by 2030”

📅 Day 2 — October 7
⏰ 1:30 PM–2:00 PM
⏳ 30 minutes
💻 Virtual
🎟️ 100% FREE

Day 2 begins TOMORROW at 9:00 AM! If you haven’t registered yet, NOW is the time to REGISTER. Our conference is completely FREE, so don’t miss this opportunity.

Let’s close NCSW Conference 2026 with bold ideas, a vision for what comes next and a renewed commitment to going BEYONG EXTRAORDINARY!

Click the link in our bio to REGISTER NOW for the final day of the NCSW Conference 2026!

07/10/2026

And finally, brining the NCSW Conference 2026 to a powerful close, meet our Caribbean Closing Speaker — Dexter Musgrave!

We’re closing out our conference with a speaker you do not want to miss. Dexter Musgrave, Independent Creative and Creative Strategist from Trinidad & Tobago, brings more than 18 years of experience working with major Caribbean brands and shaping compelling stories across the region.

As our Conference Closing Speaker, Dexter will leave us looking ahead at the future of service excellence across the Caribbean.

🎤 “Beyond Extraordinary: What Will Define Service Excellence in the Caribbean Region by 2030”

📅 Day 2 — October 7
⏰ 1:30 PM–2:00 PM
⏳ 30 minutes
💻 Virtual
🎟️ 100% FREE

Day 2 begins TOMORROW at 9:00 AM! If you haven’t registered yet, NOW is the time to REGISTER. Our conference is completely FREE, so don’t miss this opportunity to gain valuable information, insights and perspectives from an outstanding line-up of speakers.

🔗 https://events.ringcentral.com/events/jacsa-ncsw-conference-2026

Let’s close NCSW Conference 2026 with bold ideas, a vision for what comes next and a renewed commitment to going BEYONG EXTRAORDINARY!

07/10/2026

Tomorrow, the Public Sector takes centre stage — and this is one panel you do not want to miss!

If you haven’t registered yet, register NOW! Our NCSW Conference 2026 is completely FREE, so don’t miss this opportunity to gain valuable information, insights and perspectives from an outstanding line-up of public-sector leaders.

Day 2 of NCSW Conference 2026 brings together an incredible group of speakers for our:

🎤 Beyond Extraordinary: Panel Discussion

Exploring this year’s theme:

“Beyond Extraordinary: Service Excellence Leveraging AI, Empathy & Resilience.”

Swipe across to meet our Panel:

🇯🇲 Mr. Trevor Forrest
Technology Executive and Senior Policy Advisor (Science, Technology & Special Projects), Office of the Prime Minister

🇯🇲 Mrs. Kaymaureen Shim
Deputy CIO, Innovation & Programmes, ICT Authority

🇯🇲 Mr. Damian Cox
Attorney-at-Law, Senior Director, Access to Information Unit (ATI), Ministry of Education, Skills, Youth and Information (MoESYI)

🇯🇲 Mr. Christopher Reckord
Chairman, National Artificial Intelligence (AI) Task Force

🇯🇲 Mrs. Taniquea Callam
Modernisation Programme Integrator, Public Sector Modernisation Division, Ministry of Finance and the Public Service

📅 Day 2 — October 7
⏰ 10:45 AM–12:30 PM
💻 Virtual
🎟️ 100% FREE

Expect a powerful conversation on what it will take to move service excellence forward across Jamaica’s public sector through innovation, technology, empathy, resilience and stronger citizen experiences.

Register NOW by clicking the link at the top of our page:
https://events.ringcentral.com/events/jacsa-ncsw-conference-2026

06/10/2026

Day 2 begins with a national perspective on innovation, technology and the future of service excellence. 🇯🇲

We’re honoured to welcome Dr. The Hon. Andrew Wheatley, Minister without Portfolio in the Office of the Prime Minister with responsibility for Science, Technology and Special Projects, who will deliver the Opening Address for Day 2 of NCSW Conference 2026.

📅 Day 2 — October 7
⏰ 9:25 AM
⏳ 20 minutes
💻 Virtual
🎟️ 100% FREE

Day 2 is almost here! If you haven’t registered yet, secure your FREE access now using the link at the top of our page:

https://events.ringcentral.com/events/jacsa-ncsw-conference-2026

Join us as the Public Sector takes centre stage for another day of important conversations around:

“Beyond Extraordinary: Service Excellence Leveraging AI, Empathy & Resilience.”

06/10/2026

Day 1 was amazing — and now it’s time to go Beyond Extraordinary for Day 2! 🇯🇲

Tomorrow, the spotlight turns to the Public Sector — and Day 2 is almost here!

If you haven’t registered yet, Register NOW by clicking the link at the top of our page:
https://events.ringcentral.com/events/jacsa-ncsw-conference-2026

We’re starting our Day 2 speaker highlights with Dr. Lois Parkes, Leadership Development and Institutional Strengthening Specialist at CARICAD.

Dr. Parkes will lead a Feature Presentation on the Empathy Pillar, bringing her extensive leadership and public-sector experience to an important conversation on the human side of service excellence.

➡️ Swipe to read her full Speaker Bio.

🎤 The Empathy Pillar
📅 Day 2 — Wednesday October 7
⏰ 10:00 AM–10:40 AM
💻 VIRTUAL | 100% FREE

06/10/2026

DAY 1 BEGINS TODAY! 🇯🇲 NCSW Conference 2026 officially kicks off with Private Sector Day!

Join us today for a powerful programme featuring an outstanding line-up of speakers, industry leaders and practitioners sharing insights around this year’s theme:

Beyond Extraordinary: Service Excellence Leveraging AI, Empathy & Resilience.

There’s still time to register. Join us from the start or register at any point throughout the day to access the sessions you want to attend.

🔗 Register now using the link at the top of our page.

👉 Swipe across to see today’s full Day 1 speaker line-up.

📅 October 6
⏰ 9:00 AM–3:30 PM
💻 Virtual
🎟️ 100% FREE

Address

39 Hope Road, (PSOJ Building)
Kingston
00000

Opening Hours

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 16:00

Telephone

+18769788668

Website

https://jacs-association.org/

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