31/08/2026
๐๐๐๐๐๐๐: ๐๐๐๐ ๐๐๐๐๐๐๐
๐๐ก๐ ๐
๐๐ฆ๐ข๐ฅ๐ฒ ๐๐ซ๐๐ ๐๐ก๐๐ซ๐ข๐ญ๐ฒ ๐๐ก๐จ๐ฉ
๐๐๐ซ๐ฆ๐๐ง๐ฎ๐ฌ ๐๐ก๐ข๐ฅ๐ & ๐
๐๐ฆ๐ข๐ฅ๐ฒ ๐๐๐ซ๐ฏ๐ข๐๐๐ฌ (๐๐๐
๐)
Hermanus Child & Family Services invites applications for the position of Shop Manager for The Family Tree Charity Shop in Hermanus.
We are looking for a dynamic, energetic and self-motivated person who wants to make The Family Tree Charity Shop thrive and, through it, contribute meaningfully to the work of Hermanus Child & Family Services. This is much more than a day-to-day retail role: a major part of the position is actively growing donations, engaging the community, mobilising and managing volunteers, and building a lively social media presence. The right person will be reliable, loyal, hands-on and full of initiative, with a genuine passion for child protection and for making a difference in Hermanus.
๐๐๐ฒ ๐ซ๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ
The successful applicant will be responsible for:
โข Proactively seeking and growing donations by building relationships with individuals, schools, businesses and the wider Hermanus community;
โข Recruiting, engaging, coordinating and managing volunteers, including schedules and attendance;
โข Creating and managing lively, consistent social media and promotional content to grow awareness, donations, customers and community support;
โข Taking ownership of the overall performance, energy and day-to-day running of the shop, including identifying opportunities to grow sales and fundraising;
โข Ensuring that the shop is safe, clean, attractive, welcoming and well stocked;
โข Receiving, sorting, pricing, labelling and managing donated stock, including effective stock control;
โข Managing cash, card and other sales, daily cash-ups, reconciliations, banking and petty cash administration;
โข Maintaining accurate donor, customer, stock and administrative records;
โข Building positive relationships with donors, customers, volunteers and the wider community, and responding professionally to enquiries and complaints.
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โข Dynamic, energetic and engaged, with the drive to take initiative, make things happen and actively grow the shop.
โข Highly self-motivated and able to work independently, with a strong sense of ownership, responsibility and accountability.
โข Reliable, loyal and committed, with the consistency and follow-through needed to be trusted with the shop and its community relationships.
โข A genuine passion for the work of Hermanus Child & Family Services, child protection and contributing positively to the Hermanus community.
โข Confident and comfortable approaching people and businesses, building relationships, asking for donations and mobilising community support.
โข Strong people-management and communication skills, with the ability to motivate, coordinate and manage volunteers and engage warmly with customers and donors.
โข Comfortable creating and managing social media content and using social media to promote the shop and drive donations and sales.
โข Strong organisational, administrative and basic financial management skills, including stock control, cash handling and record keeping.
โข Must be eligible to work in an organisation serving children in accordance with the Childrenโs Act and relevant safeguarding requirements.
๐๐๐ฆ๐ฎ๐ง๐๐ซ๐๐ญ๐ข๐จ๐ง
The position offers a modest base salary together with performance-based incentives linked to the success and growth of the shop. For this reason, the role is particularly suited to someone who is motivated not only by remuneration, but by a genuine sense of purpose - someone who sees this work as a passion and a calling, and who wants to use their energy and skills to support child protection and make a meaningful contribution to the Hermanus community.
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Applications must be emailed to ๐ข๐ง๐๐จ@๐ก๐๐๐ฌ.๐จ๐ซ๐ .๐ณ๐
๐๐ฅ๐จ๐ฌ๐ข๐ง๐ ๐๐๐ญ๐: ๐๐ ๐๐๐ฉ๐ญ๐๐ฆ๐๐๐ซ ๐๐๐๐
๐๐ง๐ช๐ฎ๐ข๐ซ๐ข๐๐ฌ
Telephone: ๐๐๐ ๐๐๐ ๐๐๐๐
About Hermanus Child & Family Services
Hermanus Child & Family Services (HCFS), previously known as Child Welfare Hermanus, was established in 1944 and is a designated child protection organisation serving children and families in the greater Hermanus community. Our work is centred on safeguarding children, strengthening families and contributing to a caring community in which children can thrive. The Family Tree Charity Shop plays an important role in supporting this work through fundraising and community involvement.
For more information about Hermanus Child & Family Services, visit www.hcfs.org.za.
