09/01/2026
Want to know if your AI features really help users? Ask users with disabilities.
The disability community has used these tools longer, and thought about them harder, than most product teams. They'll tell you what works (instant image descriptions, captions on demand, AI that helps with focus and tasks) and where it falls short (captions used just to check a box, chatbots with no human option).
The oldest rule in accessibility still applies: nothing about us without us.
Learn more about how AI can help and harm people with disabilities at https://conta.cc/4gfOC0F