01/22/2025
Immediate Hire: Helpdesk Support Technician
Mayer Networks is a leading provider of information technology services, specializing in network solutions and technical support. Our mission is to empower businesses with reliable technology that enhances productivity and efficiency.
Summary
As a Helpdesk Support Technician at Mayer Networks, you will be an essential part of our IT support team, providing technical assistance and support for computer systems and network devices. This role is critical in ensuring seamless operations and high levels of customer satisfaction.
Responsibilities
Provide first-level technical support for hardware and software issues.
Install, configure, and maintain desktop systems and applications.
Troubleshoot and resolve issues related to Windows operating systems and software applications.
Manage user accounts and permissions in Active Directory and Microsoft 365.
Assist with network administration tasks, including connectivity issues and performance monitoring.
Document support activities and maintain accurate records of issues resolved.
Collaborate with other IT team members to improve service delivery processes.
Stay updated on the latest technology trends to provide effective solutions.
Qualifications:
Proven experience in desktop support or a similar IT role.
Strong knowledge of Windows operating systems and software troubleshooting techniques.
Familiarity with Active Directory for user management tasks.
Basic understanding of network administration principles.
Excellent communication skills for effective interaction with users.
Ability to work independently as well as part of a team.
Strong problem-solving skills and attention to detail.
If you are ready to take your IT career to the next level and make a real impact at Mayer Networks, we invite you to apply today!
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
Health insurance
Paid time off
Parental leave
Professional development assistance
Schedule:
8 hour shift, 8am to 5pm.
Monday to Friday
Work Location: In person
To apply, please send a resume to [email protected]. Two positions are currently open.
