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National Bereavement Service

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National Bereavement Service

We are the National Bereavement Service and we work hard to ensure that you have all the practical and emotional support you need at this difficult time.

We offer several support channels and signposting through our telephone service as well as via email

03/09/2026

🗣️ Does your team communicate with compassionate clarity?

Whether you’re speaking with colleagues or clients, or delivering services to bereaved people, professional bereavement training from Adroit & NBS equips your people with practical help to support those going through what can be an incredibly challenging time.

✔️ Tailored bereavement training sessions
✔️ Have better conversations with bereaved people
✔️ Understand the process & stages of grief
✔️ Deliver outstanding customer service
✔️ Learn how to support colleagues, families & service users

📱 Find out more & book training for your organisation: https://buff.ly/zdIfCTw

01/09/2026

🎤 Are you joining Dawn at this year’s HR Summit?

NBS bereavement trainer Dawn will be speaking at this year’s HR Summit on 17th September, addressing delegates on “The Cost of Getting it Wrong” - & there’s still time to join her!

How organisations respond to grief directly impacts employee wellbeing, retention, engagement & organisational culture. Dawn will discuss research findings, wellbeing approaches & workplace culture.

📍 Radisson Blu Hotel, London Stansted
📆 17th Sept 2026
📲 Find out more about the HR Summit & book your place: https://buff.ly/d8BMMVv

27/08/2026

🗞️ HSBC has produced a report in partnership with Epilepsy Action that helps organisations across many sectors to create safe & accessible spaces for employees with photosensitive epilepsy, including investment in virtual training for the bank’s first aiders.

This is another great example of how financial services are investing in training, skills & knowledge that encourage greater inclusivity across the sector, whether that’s encouraging people with disabilities to participate more actively in financial services & investment, creating safe & accessible workplaces, or communicating more confidently with bereaved & vulnerable customers.

📌 More about HSBC & Epilepsy Action’s partnership: https://buff.ly/xiQ7eR8

25/08/2026

📌 Important info for the Summer Bank Holiday.

NBS will be closed on Monday 31st August.

We will be back open as normal on Tuesday 1st September.

Enjoy your weekend!

24/08/2026

💰 City Hive’s report earlier this year into Financial Inclusion & Disability: Rebuilding Trust in Financial Services found that, following research, many disabled people face barriers to investment & savings, with many feeling that “investing is not for people like me”.

Read the full report: https://buff.ly/2Dz3Zym

It’s clear that more can be done to create a more inclusive financial sector, particularly considering the requirements of the FCA’s Consumer Duty.

How can your financial services organisation deliver a more inclusive service to those with disabilities?

The NBS’ bereavement training for financial sector professionals offers an additional module that equips delegates with the skills, confidence & understanding to support bereaved people with learning disabilities compassionately.

✔️ Understand the impact of bereavement on people with learning disabilities
✔️ Strategies to use when supporting & communicating with bereaved people with learning disabilities
✔️ Appropriate resources
✔️ CPD-accredited training that helps your financial services business meet vulnerable customer requirements of Consumer Duty

📱 Find out more & book bereavement training for your business: https://buff.ly/4xgU3dl

21/08/2026

🗞️ Funerals in the news: Former funeral director sentenced to 20 years’ imprisonment

Many of you will be aware that ex-funeral director Robert Bush was handed a 20-year jail sentence recently for preventing lawful burials, fraud & theft.

This case has prompted national conversations about regulation of the funeral industry, led by families affected by Bush’s crimes.

Back in May, the Department for Health & Social Care announced that it would be “taking the lead” in ensuring regulation is introduced “to protect families at their most vulnerable”. We’re watching closely for more news under PM Andy Burnham’s administration & will report on further announcements.

📱 CPS report on Bush’s sentencing: https://buff.ly/g9eIqSu

20/08/2026

📖 Totnes Library puts bereavement in the spotlight

Following Unlimited Libraries’ recent bereavement training with Dawn, we were thrilled to receive this photo of Totnes Library’s new book display focused on bereavement & dying.

Feedback from the team following our session has been incredibly positive, & it’s fantastic to see how our training inspires better communication about grief throughout our clients’ communities, whether professionally or personally.

Hopefully these books will help Totnes’ library users continue the conversation!

📱 Ready to have better conversations about bereavement? Book expert training with the NBS for your organisation: https://buff.ly/zdIfCTw

11/08/2026

📖 Training that writes a new chapter for Libraries Unlimited

Dawn delivered online bereavement training for Libraries Unlimited recently, guiding the charity’s team through grief & bereavement awareness topics, holding compassionate conversations, & practical signposting resources.

Feedback after the session was fantastic – thank you to Eve for passing on your comments!

📱 Find out more & book training for your organisation: https://buff.ly/tyPBaR4

06/08/2026

💼 Do your teams know how to communicate confidently, clearly & compassionately with bereaved people?

Professional bereavement training by the National Bereavement Service:

✔️ Inspires long-term behaviour change
✔️ Builds a stronger organisation that’s recogised for its customer care
✔️ Supports more compassionate & professional conversations
✔️ Builds greater emotional resilience & confidence amongst your teams
✔️ Enhances customer & staff engagement & retention

📲 Find out more about bereavement training for employers with Adroit & the NBS: https://buff.ly/CiQOFus

04/08/2026

🗞️ Discussing direct cremation

There’s a lot of discussion about direct cremation at the moment, prompted by stories from bereaved families who have experienced this type of funeral.

Direct cremation takes place without any service or mourners present. It’s a cheaper option but means that families, friends & those close to the person who has died don’t come together to remember them.

This new Death: A Changing Industry podcast explores the rise in direct cremation & the role of funeral directors in education around this topic, ensuring those who are funeral planning & their families are aware of the choices available to them.

📲 Watch the conversation between John Adams & Ross Hickton, president of SAIF: https://buff.ly/nmyBFFZ

Address

Office 1A, Consett Innovation Centre, Ponds Court Business Park, Genesis Way
Consett
DH85XP

Opening Hours

Monday	9am - 6pm
Tuesday	9am - 6pm
Wednesday	9am - 6pm
Thursday	9am - 6pm
Friday	9am - 6pm
Saturday	9am - 1pm

Telephone

+448000246121

Website

http://www.nationalbereavementservices.co.uk/

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