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National Bereavement Service

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National Bereavement Service

We are the National Bereavement Service and we work hard to ensure that you have all the practical and emotional support you need at this difficult time.

We offer several support channels and signposting through our telephone service as well as via email

09/06/2026

💧 Scotland introduces water cremation to the UK

We were intrigued to read this recent article from ehospice, reporting on the recent introduction of water cremation in Scotland.

Currently the only region in the UK to offer this option, Scottish funeral directors can now offer the process as part of legal cremations with the first set to take place this summer.

Water cremation offers good environmental benefits, using less energy and producing up to 90% less CO2 than traditional flame cremation processes. Costs are expected to be around the same. It is anticipated that England will follow, with construction of a dedicated water cremation facility currently underway.

📲 More about water cremation: https://buff.ly/4XduWec

08/06/2026

🎤 Meet us at the National Funeral Exhibition this week!

Our NBS team will be live on the speaker stage across all 3 days, discussing our topic “The Emotional Labour of Funeral Work: Preventing Burnout & Compassion Fatigue”.

This workshop dives into the "Emotional Labour" of the sector, addressing vicarious trauma, burnout, & the thinning of professional boundaries.

📲 Sign up for free, & visit us on stand 58 in Hall 1! https://buff.ly/9UYpbxB

04/06/2026

🎤 Attending the National Funeral Exhibition next week?

Look out for the NBS’ team on the speaker stage across all 3 days, discussing our topic “The Emotional Labour of Funeral Work: Preventing Burnout & Compassion Fatigue”.

Funeral professionals are the "hidden" front line, yet the emotional cost of your work is rarely discussed. This workshop dives into the "Emotional Labour" of the sector, addressing vicarious trauma, burnout, & the thinning of professional boundaries.

✔️ Identify “red flags” of compassion fatigue
✔️ How to decompress after high-distress cases
✔️ Tools for setting boundaries that protect the professional without losing the “human touch”

📲 Sign up for free, & visit us on stand 58 in Hall 1! https://buff.ly/Yt6PugZ

02/06/2026

🚗 A busy month ahead for our Adroit & NBS teams!

We’re on the road in the next week, connecting with clients, contacts & new faces to talk about how workplaces manage grief, bereavement & legacy, & the steps you can take now to bring your organisation in line with the Employment Rights Act 2025.

Meet us & our Octopus Legacy partners at:

✔️ CIPD Festival of Work (10-11 June 2026, Excel London) on stand E73
✔️ National Funeral Exhibition (11-13 June 2026, Stoneleigh Park, Warwickshire) on stand 58 in Hall 1
✔️ Employee benefits pop-up for colleagues at MUFG Bank (18 June 2026)

📲 Sign up for free for CIPD’s Festival of Work: https://buff.ly/Om8egbT

📲 Sign up for free to attend the National Funeral Exhibition: https://buff.ly/Yt6PugZ

28/05/2026

❤️ Training delivered for Heart Research UK

Dawn captured a few shots as she set up for a recent bereavement training session with the team at Heart Research UK.

The NBS delivers regular training both online and face-to-face for charities & third sector organisations, supporting their staff & volunteers to understand the experience of grief & bereavement, & learn how to communicate confidently, clearly & with compassion with bereaved people for greater organisational outcomes.

📲 Explore bereavement training that’s tailored to your organisation with the NBS: https://buff.ly/WtHtE7z

26/05/2026

🗞️ Funeral industry regulation to be progressed by Department for Health & Social Care

Prior to his recent resignation, former Health Secretary Wes Streeting announced that the Department for Health & Social Care will be “taking the lead” in funeral industry regulation following a campaign led by families connected to the investigation into Hull’s Legacy Independent Funeral Directors.

Campaigners have sought to ensure that “the funeral industry is governed by clear, compassionate & enforceable rules & regulations to protect families at their most vulnerable”.

The government at the time of Streeting’s announcement stated that it is considering how to strengthen standards in the sector & will report further later in the year, although this is of course subject to revision given the recent changes in the Department. We’ll be keeping an eye on progress & updates.

📲 Read the BBC’s article: https://buff.ly/QoU5YYe

21/05/2026

🗞️ Consumer Duty Alliance launches new Bereavement Standard

The Consumer Duty Alliance, the independent professional body that helps financial services sector organisations to navigate and comply with the Consumer Duty, has recently launched its new Bereavement Standard, a voluntary set of standards that aims to define what good practice looks like when a firm supports recently bereaved people.

The NBS is proud to have worked with the CDA on design of the Standard, delivering valuable professional insight tailored to the financial services sector.

📲 Find the new CDA Bereavement Standard & register your support: https://buff.ly/O68wQDT

20/05/2026

🗞️ Financial Conduct Authority to review bereavement processes

The FCA announced recently that it is set to launch a multi-firm review into bereavement processes this year.

FCA Head of Department, Consumer Investments Kate Tuckley described the review as “an important test of firms’ ability to deal with those processes” that “goes to the heart of our work looking at customer vulnerability”.

The FCA’s own figures state that 49% of UK adults show financial vulnerability characteristics, with bereaved people identified as vulnerable under the Consumer Duty.

The NBS welcomes this review, & looks forward to hearing more about its outcomes. The human factors connected to the delivery of professional financial services are often overlooked, & yet organisations operating in the sector are working with bereaved families daily.

📲 Explore CPD-accredited bereavement training for financial services with the NBS: https://buff.ly/7nxZLmz

19/05/2026

📝 What to expect when managing an estate

If you’re responsible for managing an estate after the death of someone close, part 2 of our latest guide explains what to expect from the sale, taxation & distribution of the estate:

✔️ Taxes that may be due on the estate
✔️ What you need to report to HMRC
✔️ Tax on simple & complex estates
✔️ When to distribute to beneficiaries
✔️ How to close off the estate

📲 Find out more about managing an estate in part 2 of our guide: https://buff.ly/OijOBth

18/05/2026

📌 Important info for the Spring Bank Holiday.

NBS will be closed on Monday 25th May.

We will be back open as normal on Tuesday 26th May.

Enjoy your weekend!

Address

Office 1A, Consett Innovation Centre, Ponds Court Business Park, Genesis Way
Consett
DH85XP

Opening Hours

Monday	9am - 6pm
Tuesday	9am - 6pm
Wednesday	9am - 6pm
Thursday	9am - 6pm
Friday	9am - 6pm
Saturday	9am - 1pm

Telephone

+448000246121

Website

http://www.nationalbereavementservices.co.uk/

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