10/24/2026
💫 Our Visitor Experience Supervisor, Hannah, has been at Gateway since 2024 and strives to serve the community and lead our student staff with a compassion-first mindset. Learn a little bit about her leadership philosophy and day-to-day approach at the museum:
“I love the student impact of my role. Caring for and supervising my student staff so that we can best serve the public as a team is what I cherish the most and what brings me the most reward and joy. I always hope visitors can walk away with a great impression of Gateway whether that is through interacting with the exhibits, connecting with each other, or even by simply getting to go somewhere and enjoy time out of the house. My ultimate goal is that they feel welcomed with a desire to return.
One of the most unexpected responsibilities of my role was getting to act as a mentor to my students. Cultivating relationships with each and every one has broadened my perspective of their experience, and just how hard they work for so little — if I can make their week by bringing in snacks or doing a clothing swap, I will always be down to do that. I hope to lead by example by being efficient and hard-working while also being kind, empowering them to treat every person who walks in the door as highly esteemed.
Since I work during open hours, and often am on the floor, I have the opportunity to see firsthand the experiences visitors are having, especially on Saturdays when we have record number attendance. In general, I love these moments and it makes the significance of my role feel very real and worthwhile.”
