Dial-A-Ride Public Transportation

06/19/2026

6/19/26: we are running today! We still do not have power so our phones are down! Please call our Dial-A-Ride cell phone at 217-549-1646 for your will calls. A big shout-out to Furry Overhead Doors for coming out early this morning and opening our huge overhead doors!! Also, thank you to everyone involved in the clean up efforts in Charleston that allow us to get our riders to where they need to be! Lastly, to our riders, thank you for your patience and understanding as we get out on the road today!

Charleston Zipline Update: the business park on Granite and Windsor Drive will be bypassed today due to the work being done in that area!

06/18/2026

6/18/26: due to the powerful storms yesterday evening and lack of power at our building, Dial-A-Ride will be closed today. We apologize for any inconvenience this may cause!

05/26/2026

The Mattoon Walmart construction has been completed! We will now be picking up and dropping off at our original location by the loading dock on the Zipline. Thank you for you patience while that was being completed!

05/19/2026

As we get closer to our scheduled power outage on 05/22/26, we have received word that on Thursday, 05/21/26, our dispatch phones will not be in operation. Don't worry! We have a dispatch cell phone! Please use this phone number if trying to ask questions and or let our team know you are ready for your pickup on Thursday ONLY! We apologize in advance for any frustration and or confusion this may cause!

05/14/2026

Official notice for May 22nd closure for all Dial-A-Ride services.

05/08/2026

05/07/2026

We have three full time driving positions for Coles County!

Our community moves because people like YOU step up. Right now, we need more of YOU.

Join our Dial-A-Ride Public Transportation team. Drive the difference. Apply today!

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05/04/2026

Some things we can’t fully understand until we genuinely feel them or walk in them. That’s exactly why we are so committed to offering trainings like our recent Rider Perspective Experience with our Dial-A-Ride Public Transportation team.

This training was a gentle reminder. It gives our team the opportunity to step into the everyday realities many of our rider’s face, from changes in mobility to vision to the quiet challenges that often go unseen. It shifts perspective in a way that no handbook ever could.

After a recent session, one staff member shared:
“I just wanted to say thank you for the hands-on demonstrations today. Not only were they fun, but definitely a needed reminder of what others might go through on a daily basis. My mom has Parkinson’s, and it’s getting worse almost monthly. It made me stop and really think about how difficult some of her daily routines are. I’ve always recognized those limitations and try to be patient, but I’ve never truly put myself in her place. This was a good learning experience for me.”

This is exactly WHY we do it.

When understanding becomes personal, it becomes lasting. Not only in our day jobs but in our own personal lives. We don’t just provide rides. We create experiences rooted in dignity, awareness and compassion that can applied in every stage of life. 💛

04/29/2026

Dearest riders, due to the road construction on Rt 16 and into the city of Mattoon, the Zipline and door to door reservation based servvice may not be able to remain on time. We will do our best to keep up but with the amount of traffic and delays on the rt 16 and side roads, we anticipate all services and rides in Mattoon to be delayed. We apologize for any inconcenince this may cause.