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Monday 8:30am - 5pm Tuesday 8:30am - 5pm Wednesday 8:30am - 5pm Thursday 8:30am - 5pm Friday 8:30am - 5pm

SOCAP International

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SOCAP International

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Founded in 1973, SOCAP International is the longest-standing, member-driven nonprofit association dedicated to Customer Experience (CX) professionals.

Mission
SOCAP supports the integrated approach to customer engagement to drive successful business strategy. We deliver relevant and timely content and programs to our members. We enable, endorse and support industry collaboration, peer networking and business partnerships.

10/16/2026

Fair warning: we're still going through conference photos, so get ready.

One of my favorite parts of getting this group together is watching everyone reconnect, pull someone new into a conversation, and pick up right where they left off.

Thank you for bringing your ideas, your stories, and your sense of humor to Oak Brook. You make this community what it is.

Who made your conference experience a little more memorable? Give them a shout-out in the comments.

10/15/2026

A longtime SOCAP member. A believer in learning from others. A devoted Wisconsin Badgers fan.

Meet Pat Nicholson, Vice President, Business Development at Alta Resources, and our featured SOCAP Member Spotlight!

Pat’s belief in learning from others speaks to the heart of SOCAP: bringing people together to exchange ideas, share experiences, and build relationships across the customer care profession.

Beyond work, Pat is an avid sports fan whose Wisconsin roots and University of Wisconsin–Madison pride run deep.

Get to know Pat in this month’s Member Spotlight at the link In comments.

Have you connected with Pat through SOCAP? Share a memory or say hello in the comments!

10/14/2026

The conference sparked the conversation. Keep it going with your team.

As you put ideas from last week’s SOCAP CX Conference into practice, explore the SOCAP Leadership Conversations Executive Guide.

Built around clarity, courage, and creativity, the guide brings together insights from our Leadership Conversations series to help you reflect on your own leadership and start meaningful discussions with colleagues.

Choose one theme to bring to your next team meeting. Where could greater clarity help? What decision calls for courage? Where is there room to think differently?

Download the guide:
https://smpl.is/anjj8

Thank you to our hosts, Lisa Oswald and Helen Horsham-Bertels, and series sponsor Premier NX for supporting these conversations.

Which theme is most relevant to your team right now: clarity, courage, or creativity?

10/05/2026

Tomorrow, the 2026 SOCAP CX Conference opens in Oak Brook, IL, and the CPG Summit kicks off day one.

Crisis-Ready Brands Win Consumer Trust
Tuesday, October 6, Noon - 4:30pm

Co-chairs Kris Lomax of Crayola and Lisa Diehl bring CPG leaders together for a half-day on protecting consumer trust when things go wrong, and earning it back when they do.

There's still time to join us. Registration for the CPG Summit and the full conference is linked In the first comment.

Not joining us in person? Follow SOCAP all week for highlights.

Thank you to our title sponsor, ACC Premiere.

Traveling to Oak Brook today? Tell us where you're flying in from.

10/02/2026

Every customer conversation starts somewhere: a review, a comment, a support ticket, a DM.

Emplifi brings social media management, marketing, and customer care together into one AI-powered platform, helping brands see what customers are saying and respond to it well, wherever it shows up.

Thank you, Emplifi, for joining the 2026 SOCAP CX Conference and supporting a community focused on getting those conversations right.

10/01/2026

Technology keeps changing. Human connection keeps mattering.

TP brings people, processes, and AI together to help brands support their customers and improve business operations. Its services span omnichannel customer care, technical support, and customer journey optimization, combining global capabilities with human expertise.

Thank you, TP, for supporting the 2026 SOCAP CX Conference and helping make space for the conversations shaping the future of customer experience.

Catch TP at the conference breakfast they're hosting Thursday, October 8, before the final day of sessions gets underway.

09/30/2026

SOCAP Leadership Conversations set out to answer one question: what does it actually take to lead through change?

Three episodes. Three themes. Clarity. Courage. Creativity.

Today, we're bringing all three together in one place. The Leadership Conversations Executive Guide is live. Inside: the practical takeaways from all three conversations, the frameworks CX leaders are already putting to use, not just discussing.

Get your copy, then see the full series come together live at the CX Conference breakout session, October 7. SOCAP Leadership Conversations is presented by Premier NX.

What's the one leadership habit you're still working to build?

E5

09/29/2026

AI is already making decisions in your contact center. Who's accountable when it gets one wrong?

At the SOCAP CX Conference October 6-8, four leaders take that question head on in AI Governance at the Crossroads: Innovation Meets Accountability.

Moderated by Ibrahiem Atshan, VP of Contact Solutions at ACC Premiere.

Susan Duarte, Partner at Womble Bond Dickinson, brings the legal perspective. Bob Weis, CVP of Customer Service and Sales Support at John Wiley and Sons, brings the brand perspective. Candice Nooy, Director of Consumer Affairs and Product Recall at Lamb Weston, and Adam Oberweiser, Customer Care Manager at The Clorox Company, round out the panel.

Thank you to our title sponsor, ACC Premiere.

09/28/2026

Every customer interaction is a chance to strengthen a relationship.

Alta Resources helps brands make those moments count through customer experience, sales, e-commerce, and fulfillment services. By immersing its teams in each client's brand and culture, Alta brings a personal approach to connecting businesses with the people they serve.

Thank you, Alta Resources, for supporting the 2026 SOCAP CX Conference and helping bring our community together to learn, connect, and lead.

09/25/2026

Leading through change starts with understanding the people you serve.

Slalom brings together strategy, design, data, and technology to help organizations improve customer and employee experiences. From service design to contact center transformation, its teams help businesses turn ideas into practical solutions built around people's needs.

Thank you, Slalom, for joining the 2026 SOCAP CX Conference as a Silver Sponsor and supporting a community ready to put "Change Happens. Leadership Matters." into practice.

Address

2875 West Ray Road Suite 6-358
Chandler, AZ
85224

Opening Hours

Monday	8:30am - 5pm
Tuesday	8:30am - 5pm
Wednesday	8:30am - 5pm
Thursday	8:30am - 5pm
Friday	8:30am - 5pm

Telephone

+17035193700

Website

http://www.socap.org/

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