06/18/2026
At Intown Cares, our case managers help neighbors experiencing homelessness through what are called “navigation services.” It is these services that make the difference between remaining stuck and moving forward.
Before a person can move into permanent supportive housing, they may need to obtain identification documents, complete applications, attend appointments, and overcome countless barriers along the way. Each of these necessary steps to obtain housing is an opportunity for Intown Cares to provide navigational support.
Last year, Intown Cares provided 9,219 navigation services to neighbors experiencing homelessness.
Those services included everything from waiting with a client at the DMV and obtaining vital records from another state to coordinating medical care, completing disability applications, providing transportation, and connecting neighbors to food, showers, and other essential resources.
Every service represents a neighbor receiving the support they need to take the next step toward stability.