14/10/2026
Fact 8
Guide dog partnerships are allowed to access places and areas that family dogs aren’t
People partnered with assistance dogs, including guide dogs, are legally permitted to access almost all premises and transport. This only applies to qualified, working assistance dogs.
The Equality Act 2010 and Disability Discrimination Act 1995 (Northern Ireland) prohibits businesses and service providers from denying access to people with guide dogs. This includes restaurants, shops, taxis, and planes.
There are some areas that do remain off-limits to guide dogs. For example, a guide dog may not be able to go into strictly sterile areas, such as surgical theatres in hospitals, or food preparation areas in restaurants. If you need to enter these areas, the service provider must ensure that your needs are met by offering a reasonable adjustment, such as watching your guide dog in your absence and providing sighted assistance.
Guide dogs in training do not have rights of legal access to the same places as qualified guide dogs; however, we rely on goodwill to help us to familiarise our young dogs to all the different environments that they will experience as a qualified guide dog. Many shops and establishments will allow our guide dog puppies and dogs in training to enter, in order to support their training.