Citizens Advice Doncaster Borough

30/10/2026

💙 **You've used our service. Now we'd love to hear from you!**

At Citizens Advice Doncaster Borough, your feedback matters.

Have you received advice or support from us recently?

We want to know:

✅ What did we do well?
✅ Did you feel listened to and supported?
✅ Was our service easy to access?
✅ What could we do better?

Your experiences help us improve our services and make sure we're meeting the needs of people across Doncaster.

Whether your experience was positive or you think something needs to change, **we want to hear it.**

📝 **Complete our Client Feedback Survey:**
https://docs.google.com/forms/d/e/1FAIpQLSf7U0ue_Pb-9zSisWPBFHUki8F4nX3dQnMMKtxoExjgHuwCqg/viewform

💙 **Your voice helps us improve.**

Thank you for using Citizens Advice Doncaster Borough. We want to understand what we do well and what we can improve. Your feedback will help us make our services more accessible, respectful and effective. This survey takes approximately 5 minutes. You can skip any question you do not wish to answer...

27/10/2026

💜 Day 21 – an important message worth sharing.

I recently had the pleasure of meeting Dr Lawrence at an event, where I learned more about the campaign and the importance of raising awareness about contraception after childbirth.

One fact that really stood out to me was that fertility can return as early as 21 days after giving birth – something many people may not realise.

The campaign highlights that while 97% of women don't want to become pregnant again within 12 months of childbirth, 1 in 13 do.

It's an important reminder of why access to clear information, informed choices and conversations with healthcare professionals matters.

For me, this is also about prevention and ensuring people have the knowledge and support to make decisions that are right for them.

Your Body | Your Decisions | Your Timeline

Thank you to Dr Lawrence for sharing this important work. I'm pleased to help spread the message.

Find out more: https://day21.org

20/10/2026

🚗 **Parking charges are changing – know your rights!**

New rules aimed at making private parking charges fairer and giving drivers better protection are in the spotlight following BBC coverage.

Received a parking charge notice? Don't panic, but don't ignore it either.

✅ Check the details and signage.
✅ Keep your ticket, receipts and other evidence.
✅ Understand your right to appeal.
✅ Get advice before paying a charge you believe is unfair.

Remember, **a private parking charge is different from a council-issued penalty charge notice**, and the rules for challenging them can differ.

At **Citizens Advice Doncaster Borough**, we can help you understand your rights and options.

💙 Free, independent and confidential advice.

🔗 https://www.cadoncasterborough.org/booking/

📰 BBC report: https://www.bbc.co.uk/news/articles/ck87ze7wl4qno

16/10/2026

Poverty is everyone’s business. Tackling it is everyone’s responsibility.

Yesterday was a fantastic day hosting the Team Doncaster Poverty Summit, bringing together people from across our city to challenge how we tackle poverty.

Proud to share the stage with Heather Stanley, bringing the real experiences of the people we support to the heart of the conversation.

There’s brilliant work happening in Doncaster, but we can and must do better at preventing poverty and removing the barriers people face.

A huge thank you to National Citizens Advice, our workshop hosts, VCSE partners, everyone who attended, and our brilliant Citizens Advice Doncaster Borough and Team Doncaster colleagues who made today possible.

The real measure of today’s success is what we do differently tomorrow.

So here’s my challenge:

Before making a decision, ask yourself: will this make life easier or harder for someone already struggling to make ends meet?

Let’s turn conversations into action.

15/10/2026

📢 Council tax enforcement is changing – a welcome step towards a fairer system.

The Government has announced changes to council tax enforcement, including new requirements from April 2027 to give households more opportunity to address missed payments before losing the right to pay by instalments.

Following today's Team Doncaster Poverty Summit, this feels particularly timely.

Too often, people experiencing financial hardship face enforcement processes that make an already difficult situation worse.

At Citizens Advice Doncaster Borough, we believe in advice before enforcement, early intervention and affordable repayment arrangements.

If we're serious about tackling poverty, we must ensure our local systems help people regain financial stability rather than push them further into debt.

💙 Struggling with council tax arrears? Our independent, FCA-regulated debt advisers are here to help.

Read the Government's response:
https://www.gov.uk/government/consultations/improving-enforcement-of-council-tax/outcome/improving-enforcement-of-council-tax-government-response

12/10/2026

💷 A recent BBC investigation highlights why getting safe, trustworthy debt advice matters.

When you're struggling financially, misleading advice or an unsuitable debt solution can make things worse.

Citizens Advice Doncaster Borough provides FREE, independent, FCA-authorised debt advice. We'll help you understand your options, deal with creditors and find the right way forward.

Don't feel pressured into a decision. Get trusted advice first.

🔗 www.cadoncasterborough.org/booking/

10/10/2026

09/10/2026

08/10/2026

🏠 World Homeless Day | 10 October

Homelessness is more than sleeping rough.

It can mean living in temporary accommodation, sofa surfing, facing eviction or having nowhere safe to call home.

Behind every situation is a person who deserves dignity, security and the opportunity to rebuild their life.

On World Homeless Day, we're calling for stronger action to prevent homelessness, more affordable and secure housing, and better access to support before people reach crisis point.

At Citizens Advice Doncaster Borough, we know that homelessness rarely happens in isolation. Debt, low income, benefit problems and housing insecurity are often connected.

Our advisers can help people understand their housing rights, deal with debt, maximise income, challenge benefit decisions and access wider support.

Prevention starts with advice. But lasting change also needs policies that tackle the root causes of homelessness.

If you're worried about losing your home, please don't wait until you're in crisis.

🔗 https://www.cadoncasterborough.org/booking/

Everyone deserves a safe place to call home.