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Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

Moat Homes

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Official page for Moat, a South East based affordable housing provider.

Moat delivers high quality homes for rent, retirement and supported living, and affordable home ownership. We are one of the Homes and Communities Agency’s development partners and an employer of over 350 people across the South East. Contact us here for corporate information, with your customer enquiries and to find out more about available vacancies.

13/11/2026

We’re celebrating 60 years of us!

is all about hearing the amazing stories that some of our customers have experienced in a Moat home. Thank you to everyone who has shared with us - we’ve loved hearing some of your favourite memories.

As part of our celebrations, we caught up with Jane, a previous Moat customer who benefitted from our Equity Loan Scheme (which is no longer available), as she shared how we’ve helped her thrive in her home for 16 years.

Watch this video to find out more about Jane’s story.

12/11/2026

Our monthly repairs performance figures are back!

In October, we were pleased to see that 90% of customers were satisfied with their repair.

You shared great feedback highlighting our easy appointment booking and friendly, professional operatives. You also told us that we can improve by resolving repairs faster and keeping you better informed every step of the way.

We’re also sharing how our heating and gas contractor, Sureserve, have performed in October. They’re just one of our additional specialist contractors who support our main repairs partner, Mears, to make sure your homes are prepared for winter.

Head to our website to find out more: https://www.moat.co.uk/customer/your-home/i-rent-my-home/repairs-for-renting-customers/improving-your-repairs-experience/

11/11/2026

Need a helping hand with food costs?

You’re not alone. If rising grocery prices are making it hard to afford your food bills, your local food bank may be able to provide an emergency food parcel.

Find your nearest food bank: https://www.trusselltrust.org/get-help/find-a-foodbank/

If you’re a Moat customer and need a voucher to access your local food bank, our Moat Foundation team can provide one. Please call us on 0300 323 0011.

10/11/2026

Everyone deserves a safe, healthy home they can be proud of which is damp and mould free.

Damp and mould can damage your home and affect your health, so it is important that we work together to deal with it as soon as possible.

Not sure what damp and mould looks like and how you can prevent it? Read our helpful guide here:https://www.moat.co.uk/media/0frhidgt/damp-and-mould-leaflet-2026.pdf

09/11/2026

Did you know myMoat makes it quicker and easier to manage your home and tenancy online?

Our online customer portal now has brand-new features which gives you more updates when reporting routine and communal repairs.

Haven’t signed up yet? Click this link to get started and explore: https://my.moat.co.uk/.

06/11/2026

Last month, we received our new homes on View Road in Cliffe Woods - further growing our communities in Kent.

Delivered by Esquires Development, these new homes will soon be available for social rent and shared ownership and were built to be as energy efficient as possible, reducing carbon emissions by using air source heat pumps, PV solar panels, and triple glazing.

Are you looking to buy or rent a home? Head to our website and click ‘Finding a home’ to find out more.

05/11/2026

Has someone unexpectedly knocked at your door offering gardening, fencing, decorating or repairs?

While many visitors are genuine, don’t feel pressured to agree to work or make a decision on the spot.

• Check who they are - Ask for their name and identification.
• Give yourself time to think - Get more than one written quote.
• Don’t pay in full upfront before the work is finished.

If they say they’re working for Moat and you weren’t expecting them, call us on 0300 323 0011 to check they’re genuine before letting them in.

Find out more ways to keep yourself protected here: https://www.moat.co.uk/customer/community-and-involvement/news/a-few-simple-ways-to-stay-safe-at-home-and-online/?newsList=7938161d-3d92-4c01-82e9-56de9827011a

04/11/2026

Watching the fireworks? Here's how you can help keep your building safe.

Fireworks season is a great time to enjoy the celebrations, but it's important to take extra care around balconies and terraces. Please don't use fireworks, barbecues, fire pits or any other naked flames on balconies, and keep these areas clear of combustible materials.

By taking a few simple steps, you can help keep yourself, your neighbours and your building safe.

For more balcony and safety tips read our handy guide:https://www.moat.co.uk/media/nzxd0pzh/balcony-and-terrace-safety.pdf

03/11/2026

Have you tested your heating yet?

With the weather getting colder, now’s a good time to check your heating is working properly.

Simply turn all radiator valves fully on, turn your thermostat up and switch your heating on. If you notice any cold spots, strange noises, or radiators that aren’t getting hot, follow it up straight away.

If you rent with us and have any concerns or worries about your heating, contact Sureserve straight away on 020 8269 4501 or visit sureserve.co.uk/contact-us. Our gas teams get very busy during cold spells, so reporting problems now could help you avoid longer wait times.

02/11/2026

Our 2025/26 Annual Report to customers is here!

You told us you wanted a report that was shorter, simpler and easier to read, so we’ve focused on the things that matter most to you.

This year’s report takes an honest look at how we’ve performed over the past year and the progress we’ve made together. It shares how your feedback has helped shape our services, from changes to the way we handle repairs and look after your homes, to how we support your communities.

A big thank you to everyone who’s shared their voice this year, whether you’ve completed a survey, joined a workshop, or simply opened your door to us. And a special thanks to our Customer Advocates whose ongoing support and insight throughout the year have led to real and positive change.

Read our latest annual report here to see how you’ve helped shape our services over the past year:https://www.moat.co.uk/media/ljldrzsk/our-2025-2026-annual-report-to-customers.pdf

Address

Mariner House, Galleon Boulevard, Crossways
Dartford
DA26QE

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

+443003230011

Website

http://www.moat.co.uk/

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