Moat Homes

Moat Homes Official page for Moat, a South East based affordable housing provider.

Moat delivers high quality homes for rent, retirement and supported living, and affordable home ownership. We are one of the Homes and Communities Agency’s development partners and an employer of over 350 people across the South East. Contact us here for corporate information, with your customer enquiries and to find out more about available vacancies.

If you’re a London customer who pays a service charge for grounds maintenance, you will have received another Section 20...
15/06/2026

If you’re a London customer who pays a service charge for grounds maintenance, you will have received another Section 20 letter from us with details of our proposed new contractor.

This is your chance to review the information and let us know if you’ve any questions or concerns before anything is finalised.

Find out more over on our website: https://www.moat.co.uk/about-us/news-updates/london-grounds-maintenance-update

Yesterday marked the ninth anniversary of the Grenfell Tower tragedy, and we remember those who sadly lost their lives. ...
15/06/2026

Yesterday marked the ninth anniversary of the Grenfell Tower tragedy, and we remember those who sadly lost their lives.

Our thoughts are with their families, friends, and everyone affected💚

MyMoat is the quickest, easiest way to contact us and manage your account - you can report a routine repair, make a paym...
12/06/2026

MyMoat is the quickest, easiest way to contact us and manage your account - you can report a routine repair, make a payment, request refunds and much more.

Haven’t signed up yet? Head over to our website now. You’ll find step-by-step guides on how to sign-up and use all of MyMoat’s features: https://www.moat.co.uk/contact-us/manage-your-mymoat-account

With summer just around the corner, while it’s important to enjoy your outdoor space, please remember to follow these im...
11/06/2026

With summer just around the corner, while it’s important to enjoy your outdoor space, please remember to follow these important safety steps if you’ve a balcony or terrace:

- Never use barbecues, disposable barbecues, fire pits and open flames.
- Always dispose used ci******es safely – never throw over balconies or terraces.
- No sky lanterns, parasols, canopies, sunshades, battery-operated and solar-powered lights.
- No wooden or cardboard items, prams, pushchairs and electric scooters.
- And always be respectful of neighbours with noise levels.

To read the full list of guidelines, head tohttps://www.moat.co.uk/media/ilvlq43g/balcony-and-terrace-safety.pdf

Money worries can feel overwhelming, but you’re not alone. Our Income and Advice team can help you with benefit applicat...
10/06/2026

Money worries can feel overwhelming, but you’re not alone.

Our Income and Advice team can help you with benefit applications and eligibility checks, budgeting and managing household bills plus support with reviews and appeals.

If you need our help, please get in touch with us on 0300 323 0011 or [email protected]. You’ll be matched with a friendly Benefits and Income Maximisation Officer for one-to one confidential support.

Find out more about our support services on our website: https://www.moat.co.uk/supporting-you/cost-of-living-support

Want to make a real difference in people’s lives and help build stronger communities? We’re on the lookout for a comm...
09/06/2026

Want to make a real difference in people’s lives and help build stronger communities?

We’re on the lookout for a community-focused Senior Moat Foundation Officer to lead our teams in Kent. You’ll inspire a supportive team, deliver meaningful projects, and create new opportunities for our customers.

Interested? Head over to our careers page to apply: https://www.moat.co.uk/about-us/careers

We're reminding everyone to stay alert for potential scams through letters, phone calls, email, and social media.We’ve r...
05/06/2026

We're reminding everyone to stay alert for potential scams through letters, phone calls, email, and social media.

We’ve recently received reports from customers who have been contacted by potential scammers about damp and mould issues and asking for urgent payments.

Please remember we'll only contact you through our official channels, and if you're unsure, please give us a call on 0300 323 0011.

It’s always better to be safe, and we’re here to help.

04/06/2026

While we’re getting ready to launch our new long-term repairs service with Mears later this summer, we’re still focused on delivering you a great experience now.

Your voice has been at the heart of the improvements we’ve already made to the service - as it helps us understand what we’re doing well and where we need to do better. Take a look at what some of you have said about your recent repairs experience.

You can also stay up to date with the latest news on our repairs service here: https://www.moat.co.uk/your-home/repairs-and-improvements/improving-your-repairs-experience

Address

Mariner House, Galleon Boulevard, Crossways
Dartford
DA26QE

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+443003230011

Website

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