HIES - The Home Insulation & Energy Systems Contractors Scheme

17/10/2026

Disputes happen. Having the right support matters.

Running a business comes with challenges, but resolving customer disputes shouldn’t add unnecessary pressure or put your reputation at risk.

With HIES Alternative Dispute Resolution (ADR), Accredited Installers can access expert, impartial support to help resolve complaints fairly and efficiently.

✅ Fair, impartial support
✅ Less pressure on your business
✅ Help protect your reputation

Just one of the many benefits of HIES accreditation.

👉 Find out more: https://hies.org.uk/installers/

13/10/2026

“As a HIES Accredited Installer, we benefit from increased credibility, strong consumer protection, and clear support processes that help us maintain high standards.”

Raising standards whilst supporting installers and protecting homeowners is at the heart of what we do at HIES.

If you’re looking to grow your home energy business, become a HIES Accredited Installer today:
https://hies.org.uk/installers/

10/10/2026

This , let’s remind one another that no one should have to face life’s challenges feeling alone. Taking the time to listen, understand and be there for someone can mean more than we realise. A safe, judgement-free conversation can help someone feel heard, valued and less alone.

💬 Reach out to someone.
👂 Listen without judgement.
🤝 Let them know you care.

Need someone to talk to? Support is available.

SANE Mental Health Charity
🌐 https://www.sane.org.uk/ | ☎️ 0300 304 7000

Mind
🌐 https://www.mind.org.uk/ | ☎️ 0300 123 3393

Samaritans
🌐 https://www.samaritans.org/ | ☎️ 116 123

A simple conversation can make a real difference - because every voice deserves to be heard.

09/10/2026

👋 Meet Jordan, part of the team here at HIES!

At the heart of Jordan’s role is one simple thing: understanding our accredited installers and how we can support them.

From understanding the challenges they face to providing the right support to help their businesses grow, Jordan is there to make sure our accredited installers have someone in their corner.

04/10/2026

Meet Gemma, our Senior Business Development and Partnerships Manager here at HIES 👋

Gemma works closely with our installers, getting to know their businesses, understanding their challenges and keeping up with what’s changing across the market

Her role is all about building strong relationships and making sure we continue to support our installers as their businesses grow

02/10/2026

Hear what George Clarke has to say about joining HIES 🏠 🔧

As demand for home energy installations continues to grow, so does the importance of protecting homeowners and building a business they can rely on.

When you join HIES, you're not just joining another installer network. You're gaining access to exclusive sales and marketing support, tools to help grow your business, homeowner protection, and industry recognition.

From giving homeowners greater confidence to helping you stand out in a competitive industry, HIES supports you every step of the way.

🎥 Watch the video to hear more from George Clarke and discover how HIES can support your business.

👉

Why do installers choose HIES?In this video, HIES Brand Ambassado...

30/09/2026

“Having an on-hand account manager is invaluable, and Cathryn and her team in dispute resolution is outstanding - her expertise and approach instil real confidence”

A dedicated account manager, access to support through our Alternative Dispute Resolution Service - the list of benefits for our HIES Accredited Installers goes on.

Visit our website and become a HIES Accredited Installer today: https://hies.org.uk/installers/

26/09/2026

Meet Sam 👋

Sam is one of our Account Managers, helping installers get the guidance, support and information they need from HIES.

With a friendly and supportive approach, Sam works closely with our Accredited Installers to really understand what they need, ensuring they feel supported every step of the way.

Get to know Sam and the team behind HIES.

24/09/2026

That’s a wrap on Solar & Storage Live☀️

What a fantastic three days it’s been. It was great to catch up with familiar faces, meet new people and connect with so many passionate and forward-thinking people across the industry.

We’ve really enjoyed being part of the conversations, sharing our thoughts and hearing different perspectives on all that is shaping the future of home energy.

A huge thank you to everyone we’ve connected with this week. We’re looking forward to continued growth, progress and positive change 🌱⚡

23/09/2026

Another brilliant day at Solar & Storage Live ☀️🔋

Day 2 has been packed with great conversations, new connections and hearing directly from installers about the opportunities and challenges shaping the industry 💬🤝

There’s still one more day to go! We’ll be back tomorrow for the final day - we hope to see you there 👋