Progress Housing Group

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Progress Housing Group Like us for news and useful updates about your home and community. This page is monitored 9am-5pm, Monday to Friday.

Please report emergency repairs and damp and mould by calling us on 0333 320 4555 or use Live Chat on our website. We provide a wide range of housing solutions and related services including affordable rent; market rent; independent living, supported housing for people with learning disabilities; shared ownership; and emergency and temporary accommodation. Complaints or compliments

Your feedback is very important to us and helps us to improve our services. If you want to tell us that we have been doing something well, or are unhappy about something, please tell us. We have a process for complaints and we would encourage you to use our formal channels rather than social media - this ensure it gets to right team quickly and we can resolve any issues as soon as possible. All complaints information will be handled sensitively and in accordance with relevant data protection requirements. Where a customer posts a specific complaint publicly on one of the Group’s official social media pages, we will direct the complainant to an alternative contact method such as email, live chat or telephone to ensure privacy and confidentiality. Our Complaints Policy and Process follow the standards set out in the Housing Ombudsmen’s Complaint Handling Code. You can read more on our website or let us know if you would like a leaflet. Community guidelines

We use our social media channels to share information about our services and news to keep you up to date with what is happening within Progress Housing Group and our communities. We want our social media channels to be safe spaces and a place for healthy, open and insightful discussion, which is why we have a short set of house rules. We will remove posts that we feel are:

Inappropriate
Discriminatory, libellous or offensive against any individual or group
Racist
Harassment or bullying
Abusive or obscene
Deceptive or misleading
In violation of any intellectual property rights, including copyright
In violation of any law or regulation
Spam and off-topic content (persistent negative and/or abusive posts in which the aim is to provoke a response)
Promotional material, including links to external websites and promotions
We will not tolerate or respond to abusive messages. Persistent behaviour will result in being blocked
In breach of data protection or create a safeguarding risk
Targeted specifically at individuals who work for the Group and could be considered as bullying, discriminatory, libellous or offensive or pose a safeguarding risk
All users must comply with the social media platform's Terms of Use as well as our own terms of use. This includes post directly on our pages or where we are tagged. The Group’s social media accounts will not be used to:

Offer opinion on events and public affairs
Promote individuals or organisations unless they are reasonably linked to the Group’s activity
Fundraise for commercial gain unless an official Group-sponsored event
Promote or engage in local or national political activity
Share messages which conflict with our aims and objectives
Complaints received via social media

If a customer posts personal or sensitive details on a public post, for example, an address, contact number or names another individual, this will be removed to protect the individual’s privacy and confidentiality. Any information the customer provides through social media will only be used for the purpose it was provided for. More details about this can be found in our Social Media Policy and in our published community rules. The Group's Marketing and Communications Team manages social media on behalf of the Group and is unable to respond to individual complaints or enquiries. Please aware that any complaint or enquiry will be forwarded by the relevant team for a response.

Happy 100th birthday to the oldest and possibly the longest serving tenant at Stanner Lodge, Erika!We were delighted to ...
16/10/2026

Happy 100th birthday to the oldest and possibly the longest serving tenant at Stanner Lodge, Erika!

We were delighted to join Erika and her friends, daughter and son-in-law, as she celebrated with bacon butties and cake.

Erika told us: “I’m very glad that so many people have turned up. I am very grateful I have so many friends—they are good friends. I like coming to the community centre and being sociable. I have been here the longest and I am the oldest!"

Read Erika's full story here: https://orlo.uk/iTwiE

"The process was quite simple, filling in the application form and then attending the event. Everyone was really friendl...
16/10/2026

"The process was quite simple, filling in the application form and then attending the event. Everyone was really friendly and it was lovely hearing all the different stories about the range of activities happening in our communities.
" I was overwhelmed when we won – it enabled us to put on our Christmas dinner which we would otherwise have struggled to do. That money was a lifeline to us, so I would encourage others to apply.”

Nate was one of last year's Soup Dragon's Den winners. He was over the moon when he won the most votes and was awarded £1,000 for his project to provide Christmas lunch to people who needed it in Chorley.

This could be you if you enter this year's event, which is sponsored by SSR Roofing.

We are offering the chance to win up to £1,000 from our Community Investment Fund by applying to take part in our Soup Dragon’s Den.
The application process is also open to anyone who has an idea support to the areas where we have properties. This means tenants, as well as non-tenant community groups and individuals, Reside With Progress supported living tenants and their support workers.
We will shortlist up to six groups, who will be invited to attend our Soup Dragon’s Den event. There will be lots of networking - and soup! All those short listed, but don't win, will still receive up to £200 for their project. And don't worry if you can't attend the event - speak to our Customer Voice Team about alternative ways of sharing your project.

So if you would like funding for your project, apply via https://orlo.uk/aRSP6 by Sunday, 25 October 2026.
Good luck!

We are offering tenants, supported living tenants and support workers who have an idea to improve their communities or schemes, the chance to win up to £1,000 from our Community Investment Fund by applying to take part in our Soup Dragon’s Den. The application process is also open to non-tenant c...

Hearing directly from tenants helps us focus on the changes that matter most to the people who use our services.So we wo...
15/10/2026

Hearing directly from tenants helps us focus on the changes that matter most to the people who use our services.

So we would love your suggestions to help us improve our Community Safety service which will be reviewed by our Tenants' Voice - Improving Services group.

The Community Safety service helps people affected by anti-social behaviour, hate crime and mate crime.
Their work helps make our communities safer for everyone. The team listens to concerns, investigates reports, takes action to prevent further instances and provides support to those affected.

This review will take place over a number of weeks with sessions planned for the following dates:
• Initial session – Wednesday 21 October 2026 at 10.30am
• Session 1 – Tuesday 3 November at 1.30pm
• Session 2 – Tuesday 17 November at 10.30am
• Session 3 – Tuesday 1 December at 10.30am
• Session 4 – Tuesday 15 December at 10.30am
• Feedback session – Thursday 14 January 2027 at 10.30am

The sessions are open to all tenants to get involved and we would love to include a wide range of tenants in the review.
To find out more, contact the Customer Voice Team via https://orlo.uk/Vzxv1 or call 0333 320 4555.

Read more about what is involved here: https://orlo.uk/s6fzg

We can't wait to see our communities looking spooky for Halloween!We are proud to support one of our tenants April and f...
15/10/2026

We can't wait to see our communities looking spooky for Halloween!

We are proud to support one of our tenants April and fund the prize vouchers as part of our social value commitment.

So if you are in Wade Hall, why not join in the fun and enter Wade Hall Litter pick heroes' house decoration competition.

Enter by calling April on 0785 713 1529 by Friday, 23 October. Voting will take place on Sunday, 25 October at the Halloween event.
Good luck! See less

What a transformation! It was brilliant to finally see DIY SOS Preston: Bringing Dan Home on BBC One and to see the diff...
14/10/2026

What a transformation!

It was brilliant to finally see DIY SOS Preston: Bringing Dan Home on BBC One and to see the difference made by everyone involved.

Colleagues from our Property Services teams volunteered their time and skills during the build, working alongside the DIY SOS team and other local volunteers to help create an accessible home for Daniel and his family.

We’re incredibly proud to have played a small part in such an important project.

A huge well done to everyone involved.

‘Proud’, ‘Inspired’, ‘Educated’ and ‘Joy.’These are just some of the words that Tenant Committee members, board members ...
14/10/2026

‘Proud’, ‘Inspired’, ‘Educated’ and ‘Joy.’

These are just some of the words that Tenant Committee members, board members and colleagues said about being part of Progress Housing Group during our celebration event last month.

As we believe that listening to our tenants and involving them in decision-making is key to delivering better homes and services, we invited them to celebrate their achievements and recognise the difference tenant involvement has made over the past year.

A huge thank you to all our Tenant Committee members for their dedication and valuable contributions.

Read more about their achievements and the impact they’re making: https://orlo.uk/IRFFb

Everyone deserves to feel safe, respected and able to be themselves.We are now a Hate Crime Third-Party Reporting Centre...
13/10/2026

Everyone deserves to feel safe, respected and able to be themselves.

We are now a Hate Crime Third-Party Reporting Centre, giving people another safe and accessible place to report hate crime and seek support if they do not feel ready or able to approach the police directly.

For us, this is about more than providing somewhere to make a report. It reflects the kind of organisation we want to be and the communities we want to help create.

We want people to know that if they experience hate or discrimination, they do not have to face it alone.

Our work on equity, diversity, inclusion and belonging runs through all that we do, from supporting people experiencing domestic abuse and homelessness, to listening to our tenants and colleagues, challenging discrimination and stigma, and creating homes and communities where people feel safe and included.

Becoming a Hate Crime Third Party Reporting Centre is another way we can put those commitments into action.



Read more here: https://orlo.uk/9Sis4

We’re going to be on DIY SOS! Last year, colleagues from our Property Services teams volunteered their time and skills t...
12/10/2026

We’re going to be on DIY SOS!

Last year, colleagues from our Property Services teams volunteered their time and skills to help with the BBC’s DIY SOS Big Build in Freckleton.

The team joined volunteers from across the community to help transform a family home and support teenager Daniel in returning home to his family after spending nearly three years living apart from them.

Now we can finally see the finished transformation.

DIY SOS Preston: Bringing Dan Home airs tomorrow, Tuesday 13 October at 8pm on BBC One.

We’re incredibly proud of everyone from Progress Housing Group who played a part.

Today, we recognise the importance of having a safe place to call home and the impact this has on our mental health and ...
10/10/2026

Today, we recognise the importance of having a safe place to call home and the impact this has on our mental health and wellbeing.

Our charity Key Unlocking Futures supports young people and families through homelessness support, emotional wellbeing services, family mediation and support for those experiencing domestic abuse.

Homelessness and mental health are closely connected, and no one should have to face these challenges alone.

Let’s continue to break the stigma, show compassion and remind others that support is available, hope matters, and every future is worth investing in.

To find out more about how Key can help you, visit https://orlo.uk/okg45

Free on-the-spot counselling!This World Mental Health Day, we are reminding tenants that support is available whenever l...
10/10/2026

Free on-the-spot counselling!

This World Mental Health Day, we are reminding tenants that support is available whenever life feels overwhelming.
Whilst there are huge waiting lists for counselling, our free, independent wellbeing and support service for tenants - called Tenant Care - can offer someone to talk to over the phone in an instant.

Whether you're struggling with stress, feeling lonely, worried about money, or simply need someone to talk to, the service, delivered by independent providers Life & Progress, offers free, confidential support 24 hours a day, 7 days a week.
Just call 0330 094 8845.



Address

21 King Street
Leyland
PR252LW

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

Telephone

+443333204555

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