What are the opening hours?

Monday 8:30am - 4:30pm Tuesday 8:30am - 4:30pm Wednesday 8:30am - 4:30pm Thursday 8:30am - 4:30pm Friday 8:30am - 4:30pm

Conflict Resolution Service Canberra, 1/32-38 Townshend Street, Phillip (2026)

Our core purpose is to preserve family connections, reunify relationships, and restore family harmony. Disagreement is part of life – destructive conflict doesn’t have to be. Every relationship has its problems from time to time. When those problems take a toll on our health, our work and our family, it’s time to act. Conflict doesn’t have to be endured – it can be prevented, managed and resolved. We at CRS are passionate about tackling the heavy costs of conflict across the community. For 28 years, our network of professional mediators has provided a free, confidential and effective service to the people of the ACT and region. We are Canberra’s leading provider of community dispute resolution services, and the trusted name in professional training and accreditation. Whatever your dispute, we can help you to build a solution that is:
- Confidential: a safe environment where your privacy is paramount
- Impartial: a neutral broker working with all sides for a lasting solution
- Affordable: our service is free for low-income earners
- Easy to use: one phone call connects you to Canberra’s leading network and a full range of services
- Trusted: we’ve been working since 1988 for families, neighbourhoods, schools and businesses.
- Dedicated to the community: CRS is funded by the ACT Government and committed to the service of local people.

14/10/2026

Conflict is one piece of the puzzle. Stronger relationships are the bigger picture.

Our name tells you where we started. Our work tells a broader story.

In CityNews’ Women in Business feature, Conflict Resolution Service CEO Melissa Haley shares how our purpose extends beyond resolving conflict to preserving relationships, restoring relationships and reunifying families where safe and appropriate.

That purpose connects our work across:
• Family Support
• Youth Homelessness
• Domestic, Sexual and Family Violence support
• Parenting programs

Supporting people means recognising the impact of family rupture, relational harm and housing instability, and building capacity within individuals and families to move towards safer, healthier relationships.

Read Melissa’s feature:
https://citynews.com.au/2026/digital-edition-september-24-2/

Learn more: www.crs.org.au

15/09/2026

At Conflict Resolution Service, child protection is part of every conversation, every decision and every day.
National Child Protection Week (6–12 September) brings Australians together to prevent child abuse and neglect and recognise that protecting children is a shared responsibility. This year’s theme, Every Conversation Matters: Shifting Conversation to Action, reminds us that listening is only the beginning.
At CRS, turning conversation into action means:
- Ensuring children and young people are heard, involved, and taken seriously
- Placing safety before relationship repair
- Undertaking joint and restorative work only when it is safe, voluntary, and appropriate
- Supporting families early to strengthen relationships, communication, and caregiver capacity
- Maintaining clear safeguarding, supervision, reporting, and review processes
As a registered Care and Protection Organisation, CRS is committed to trauma-informed, relationship-based and culturally safe practice.
Children and young people are safest when adults listen, notice and act, and when families can access the right support before challenges reach crisis.

10/09/2026

Today is R U OK? Day

Many children, young people, adults and families come to Conflict Resolution Service when relationships feel strained, conflict is escalating, communication has broken down, or life at home feels overwhelming. These experiences can affect our wellbeing, even when it is difficult to explain what is happening or find the words to ask for help. At CRS, we believe people are more likely to open up when they feel safe, respected and not judged. We listen to what is happening beneath the conflict and work alongside people to strengthen communication, manage difficult emotions, rebuild connection and find safer ways forward.

R U OK? Day is a reminder that early, caring conversations matter. A genuine check-in can help someone feel less alone and make it easier to access support before challenges become overwhelming. If you are concerned about someone:
• Choose a private and comfortable moment.
• Share what you have noticed without making assumptions.
• Ask gently and give them time to respond.
• Listen without judgement or rushing to fix things.
• Respect their choices and support a safe next step.
• Check in again, even if they are not ready to talk.
It is also okay to tell someone when you are not okay. You do not need to have the perfect words. You might simply say:
• “I’m having a difficult time.”
• “Things at home feel overwhelming.”
• “I need someone to listen.”
• “Can you check in with me again?”
Whether you are reaching out to someone else or letting someone know you need support, feeling safe, heard and connected can be the beginning of change.

If someone is on your mind, ask R U OK? Not only today, but any day.

06/07/2026

We're looking for dedicated community leaders to join the Board of Conflict Resolution Service (CRS).

CRS provides specialised therapeutic family support services to preserve, reunify and restore relationships across the ACT. Our work helps families reduce conflict, strengthen relationships, and prevent breakdown and our Board plays a vital role in guiding that mission.

We are seeking individuals with experience in strategic planning, finance, human resources, legal, community services, or digital and technology to bring their expertise to our Board.

This is a voluntary position requiring approximately 2–4 hours per month.

📩 Submit your expression of interest by 30 September 2026
🌐 [email protected]

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09/12/2025

With the social media ban coming into full effect today, we’ve put together some tips to help you support your young person during what may be a challenging time.

For more helpful resources to support you and your young person as you navigate the changes to social media restrictions for under-16s, please visit:
eSafety Commissioner: https://www.esafety.gov.au/young-people/social-media-age-restrictions
headspace: https://headspace.org.au/explore-topics/for-parents-and-carers/social-media-ban

If you have any concerns about your young person’s wellbeing or if you need support yourself, please reach out to the services below:
For immediate help, call 000
Lifeline: 13 11 14
Access Mental Health (ACT): 1800 629 354 or (02) 6205 1065 (24/7)
Kids Helpline: 1800 55 1800 (24/7)
Parentline: 1300 30 1300 (6.00am – midnight)
eheadspace: 1800 650 890 - phone or web-chat support, open daily 9 am–1 am

Address

1/32-38 Townshend Street
Phillip, ACT
2606

Opening Hours

Monday	8:30am - 4:30pm
Tuesday	8:30am - 4:30pm
Wednesday	8:30am - 4:30pm
Thursday	8:30am - 4:30pm
Friday	8:30am - 4:30pm

Telephone

+61261890590

Website

https://crs.org.au/

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Conflict Resolution Service Canberra