GovComms Institute

25/01/2024

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23/05/2023

23/05/2023

03/05/2023

How does differ from compassion?

"With empathy, you have the ability to experience someone else's pain and have their feeling of hurt or suffering... It's not coupled with the desire or the to help or alleviate that feeling that you are able to experience." - Dr Taylor Willmott.

Learn the importance of human emotions with David Pembroke, Dr Taylor Willmott, and Professor Ingo Karpen.

Listen to the latest episode of the Collective Engagement for Social Purpose here: https://spoti.fi/3AKEc3h

01/05/2023

What role does compassion play in collectively engaging and motivating people?

"By creating this for the pain... This awareness can then help in translating, into building emotional connections to individuals, but also to a collective cause that helps to alleviate the pain that is being experienced...." - Professor Ingo Karpen.

Deepen your understanding of compassion and social purpose with David Pembroke, Dr Taylor Willmott, and Professor Ingo Karpen.

Listen to the latest episode of the Collective Engagement for Social Purpose here: https://spoti.fi/3VmGQFG

25/04/2023

How significant is to creating ?

"Creating that shared safe space is first and foremost you know what's needed… And then from there, whether you're engaging in a code , or a community consultation process I think you know you need to have the psychological safety there so that people do feel comfortable to share their own lived experience..." - Dr. Taylor Willmott.

In today’s episode, explore for achieving with David Pembroke, Dr. Taylor Willmott, and Professor Ingo Karpen in the latest episode of the Collective Engagement for Social Purpose podcast.

Listen to more episodes of the Collective Engagement for Social Purpose : https://open.spotify.com/show/0ffqeexpF1f3LreTNGO1IR?si=0c38f2b9cede4639

20/04/2023

What should your organisation consider before integrating Artificial Intelligence (AI)?

"Wiser minds realise that you know, hang on, we've got to work through... [building] those ethical frameworks, the standards, the processes, the structures to be able to make better decisions..." - David Pembroke.

In this episode of GovComms, David Pembroke, CEO of contentgroup, and Scott Johnston, Deputy Secretary of Revenue NSW, examine the importance of employing a values-based approach towards and .

Listen to the latest episode of GovComms now: https://spoti.fi/3KQWN2f

18/04/2023

What strategies are you using to motivate and your audience?

"We do some really exceptional things through behavioural insights and nudging people to behave... If we can start understanding actually what are the triggers or the motivations for people to act differently, we can do very special stuff..." - Scott Johnston.

In Episode #148 of GovComms, David Pembroke and the Deputy Secretary of Revenue NSW, Scott Johnston, discuss personalising customer service through data science.
Topics discussed in this episode include:
• Artificial Intelligence
• Automation
• Digital transformation in the public sector

Listen to the podcast:
https://spoti.fi/3L9e3kL

16/04/2023

What is the secret of effective ?

“I think where you're humble, you will have a good appreciation of what you're capable of, but you're willing to listen and be curious about what others can do…” - Scott Johnston.

Explore the intrinsic qualities of and teamwork with CEO and founder of contentgroup, David Pembroke and the Deputy Secretary of Revenue NSW, Scott Johnston.

Hear how to your organisation now!

Listen to the podcast: https://spoti.fi/41tDcM6

14/04/2023

How will artificial intelligence change government communications?

"I think the key bit for us is it's not about being more efficient... And trying to educate our staff on what those opportunities are because the staff on the frontline are the ones that can see it... And then if you provide that capability and make it available, it really grows." - Scott Johnston.

In this episode, join David Pembroke in conversation with the Deputy Secretary of Revenue NSW, Scott Johnston. With a career spanning across the Australian and United Kingdom public sectors, Scott has been instrumental in implementing digital transformation and improving customer experience.

Listen to the podcast: https://spoti.fi/3GKIbA9