Utilities Disputes

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Utilities Disputes | Tautohetohe Whaipainga (known as UDL) provides a free and independent resolution service for complaints about utilities providers.

Free, fast, effective and independent utilities dispute resolution across Aotearoa - sorting complaints between electricity, gas and water providers and consumers. We can look into complaints of providers who have joined our Scheme. Please contact us to talk about any issues or concerns resolving a dispute with a utilities organisation. We can help you work out whether it is something you can make a complaint about, and explain our process. Call us on 0800 223340 email us on [email protected] or go to our website www.udl.co.nz to talk with us or for information or to look into your complaint.

25/09/2026

Utilities Disputes is part of the many organisations at the Pukekohe Healthy Homes Planet Expo today Saturday 26 September.

Lovely to see everyone even with the rain coming down! Come and talk with us if you have a concern or question about your electricity, gas or water.

We think the volunteers looking after the sausage sizzle and food area look great in the aprons.

Jessica talked with Rob and Lily who had an issue a few months ago and then talked with the team in Wellington who helped them with their complaint.

18/09/2026

Procare’s Healthy Village Action Zone (HVAZ) is hosting a free community health screening day today Saturday 19 September 2026 until 1pm at the Fickling Convention Centre 546 Mt Albert Road

Multiple health providers offer quick health checks and information for whānau and āiga in one place; and yes we are here too available to talk about any concerns you have about your energy and water bills.

Community engagement
it’s all about people. Listening and taking time to understand the issues so they can be sorted.

Images
Jessica Niemack listening…
Jessica with Vivian from Procare - organisers of the day
Hepi and Jessica
Anaawa
Tanzeema from Procare with Jessica

17/09/2026

This Te Wiki o te Reo Māori, we’ve been celebrating in our workplace by coming together to share kai, practise our te reo through a Kahoot quiz, and create a poster of our favourite kupu | words.

This years theme, Te Reo Towns, reminds us that we all have a part to play in helping te reo Māori thrive.

Explore Te Wiki resources here:
Resources: https://www.reomaori.co.nz/resources

Image 2 from Te Wiki o te Reo Māori Resources.

12/09/2026

It’s all happening in Ōtautahi | Christchurch

Today, Saturday 12/7/26 Utilities Disputes is at the Multicultural Recreation and Community Centre in Hagley Avenue Ōtautahi | Christchurch.

The event is 2026 Passport to Ōtautahi & Spring in Ōtautahi

We are here to introduce ourselves to newcomers and migrants to Ōtautahi and how we are here to help sort energy and water complaints.

There are a wide range of communities and services here to listen to and learn about and engage with.

It’s a great day meeting everyone. Thanks to Dr Viviana Zanetti and team and Christchurch City Council for a great well organised event for the diverse communities that make Ōtautahi the fabulous city it is.

Images
- Yani Johanson, Councillor for Linwood Ward and Jessica
- Mark Peters, Councillor for Hornby Ward and Jessica
- Jessica with the Certificate of Appreciation and Passport to Ōtautahi team

07/09/2026

Jessica and George from Utilities Disputes will be at Disability Connect’s annual Transition Expo this Wednesday!

Children aged 12+, young adults, parents, family and whānau are invited to explore what life after school could look like.

Connect with organisations offering support across education, employment, transport, sport, arts, social activities and more.

Find out more about the event on Disability Connect’s website here: https://disabilityconnect.org.nz/annual-transition-expo/

Date: Wednesday 9th of September 2026
Time: 9am-2pm
Location: Auckland Netball Centre, 7 Allison Ferguson Drive, St. Johns

30/08/2026

Jessica and Annushka from Utilities Disputes had a great time at Bring Your Bills’ event last week.

Bring Your Bills NZ brings trusted organisations together to help people find ways to save money and get practical support with managing household costs.

Jessica and Annushka were there chatting with people about their bills and how Utilities Disputes can help sort your complaints.

Thanks to everyone who stopped by!

Find out more about Bring Your Bills, and their upcoming events, here: https://bringyourbills.co.nz/

Images:
1. Jessica with Vijay (left) and Olive (right) from Nga Tangata Microfinance
2. Jessica (left) and Annushka (right)
3. From left to right: Jessica, Leanne from DebtManagers NZ, and Helen from Mercury
4. Annushka (left) with Kotalo (right) from Health New Zealand - Te Whatu Ora

21/08/2026

This Sunday, Jessica will be at Waiuku Zero Waste’s Healthy Home, Healthy Planet Expo. Come along and chat to Jessica about how Utilities Disputes can help sort your electricity, gas, water or broadband complaints.

Event details from Waiuku Zero Waste:

Discover simple, practical ways to create a healthier home, save money, and reduce your impact on the environment.

This FREE community event brings together local organisations, businesses and experts to showcase everyday actions that make a real difference. There's no pressure to change everything overnight. The Healthy Home, Healthy Planet Expo is all about showing how small, achievable changes can add up to healthier homes, lower household costs, and a more resilient community.

Whether you're just getting started or looking for your next sustainable swap, there's something here for everyone.

Sunday 23 August, 10am-3pm
Pukeoware Hall

14/07/2026

Jessica will be at Te Matariki Winter Wellness Mini Expo this Thursday, connecting with the community and sharing how Utilities Disputes can help with you with your electricity, gas, water or broadband complaints.

The event will also feature local services, health and wellness support, workshops, free activities and giveaways for whānau.
Manurewa Community NetworkManurewa Local BoardMiddlemore FoundationThe Pride Project Aotearoa HQ
Come along and meet us!

Date: Thursday 16 July
Time: 10am–2pm
Location: Te Matariki Clendon Library, 17 Palmers Road

09/07/2026

Mānawatia a Matariki | Happy Māori New Year

During this special time of year, we are reminded to connect with one another, honour those we have lost, celebrate what we have, and look forward to the future.

Our office will be closed Friday 10 July.

You can still start a complaint by leaving a message on 0800 22 33 40, emailing [email protected], or filling out a complaint form here: https://www.udl.co.nz/en/making-a-complaint/complaint-form/

Image 2: Resource from https://www.matariki.com/, where you can also find out more about this year’s Matariki celebrations.

03/07/2026

Matariki is such a special time. Jessica is at Te Tahawai Marae, Pakuranga , Auckland for Matariki celebrations and talking with people about the work we do - sorting your utilities issues and concerns. Pop by and check out how we can help.

Ki te hoe | let’s do it

Address

Wellington
6140

Website

http://www.udl.co.nz/

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