Citizens Advice Bureau Rotorua

06/10/2026

03/10/2026

The New Zealand Royal Commission of Inquiry into Abuse in Care recommended creating a website to help people find out how to request files and records made by organisations involved in their guardianship or care. Survivors wanted this resource to be independent of Government, so the Citizens Advice Bureau was commissioned to create the website.

This is called Kōnae: My Records Guide konae.org.nz.

Kōnae has information about more than 60 state and faith-based organisations that have records for over 800 homes and places in Aotearoa New Zealand. Those past and present places include children’s homes, hospitals, orphanages, boarding schools, Youth Justice facilities and many more.

If you want support to use the website, search the map or find your records, you can get in touch with your local CAB on 0800 367 222, email or message via cab.org.nz, or visit a CAB near you: cab.org.nz/find-a-cab

01/10/2026

08/09/2026

🏠You can get your full bond refunded at the end of your tenancy if you have taken reasonable care of the property, there is no damage (other than normal wear and tear), and your rent is paid in full.

Landlords and property managers must now apply for your bond refund online (not using a paper form). Tenants can still apply for a bond refund using a printed form. While bond refund forms are no longer available on the Tenancy website, you can request them by contacting Tenancy Services on 0800 836 262 or through your local Citizens Advice Bureau.

For more information on your bond refunds, transferring your bond to another tenancy and your rights as a tenant, visit our website: cab.org.nz/article/KB00001387

[Image description: Two people looking at the window with packed boxes in the foreground. Text reads "How do I get my bond back at the end of my tenancy?"]

07/09/2026

Welcome to Rotorua to migrants and international students.

You are invited to a seminar where you can find out about organisations that support the settlement of newcomers to Rotorua. There will be ten speakers, ten minutes each, including Rotorua Lakes Council, the Police, the Rotorua Multicultural Council, real estate agents on renting and buying a house, GPs on healthcare services, MBIE, the Citizens Advice Bureau, Rotorua Library, and the Treaty of Waitangi in your language.

Registration at 10.15 am; closing after a free lunch at 1.30 pm.

Click here to register:

https://forms.gle/eXYz9oKsXSveEz8d6

Thanks to the speakers and to Leidy for the poster.

07/09/2026