UK & Ireland SAP User Group

17/06/2026

What does it take to support thousands of SAP customers running their most critical business processes?

In the latest episode of SUGTalks, Craig is joined by Stefan Steinle, Executive Vice President and Head of Global Customer Support at SAP.

Stefan reflects on 26 years at SAP and how customer support has evolved from a reactive, ticket-based model to a much more proactive, personalised and global approach. He explains the thinking behind invisible support and how work done quietly in the background is helping customers hit critical milestones.

🎧 Listen to the episode here: https://www.buzzsprout.com/1557833/episodes/19356004
📺 Or watch it on YouTube: https://youtu.be/tWoswuvhZpU?si=KbD6FSKHCgnGcFgi

Be sure to subscribe to stay updated with future episodes!

16/06/2026

As AI becomes more embedded in enterprise systems, ERP data is moving from system-of-record to strategic fuel.

But access alone is not enough. For SAP users, the real challenge is ensuring that data carries the right governance, business context and ownership as it moves across AI tools, agents and wider enterprise workflows.

This recent article in Computer Weekly explores how organisations can use their ERP data to power AI, without exposing it: https://www.techtarget.com/searcherp/feature/ERP-data-becomes-AIs-next-control-problem

AI makes ERP data more valuable and more exposed, forcing enterprises to rethink governance, context and control.

10/06/2026

In our latest episode of , Craig is joined by Conor Riordan, UKISUG Chair, and Ian Mallinson, UKISUG Board Member, to review SAP Sapphire 2026 in Orlando and Madrid.

Conor and Ian discuss the shift from a system of record to a system of insight, and what Joule could mean for the day-to-day SAP experience. They explore the €100 million partner development fund, sovereign cloud, and what the updated RISE and GROW messaging means for ECC and on-prem customers. They close with practical advice on where members should be focusing in the months and years ahead.

🎧 Listen: https://www.buzzsprout.com/1557833/episodes/19286865
📺 Watch: https://youtu.be/CWunIU_vYak?si=DQySf_ndD690dRBL

Subscribe to SUGTalks so you don't miss future episodes.

09/06/2026

Our latest blog dives into some of the key learnings around making AI a success based on some of the insight from our recent SUGTalks episodes.

From understanding cultural change, to applying AI to the right tasks and delivering meaningful outcomes, this blog features great insights from Mark Raben, Sonia Nash and Emel Morris.

You can check out the full blog here: https://www.sapusers.org/resource/the-three-steps-sap-organisations-must-take-for-ai-success.html

What steps can you take to create greater value from AI? We’ve delved into the SUGTalks podcast archives to share some words of wisdom from our...

04/06/2026

Many organisations are currently exploring potential use cases for AI.

In one example, Vodafone is using SAP Extended Warehouse Management to drive the automation of inspection tasks and real-time reporting.

To find out more how embodied AI, business logic and warehouse ex*****on can be employed together in a single system, give this article in ERP Today a read: https://erp.today/sap-ewm-meets-humanoid-robotics-in-new-accenture-and-vodafone-warehouse-pilot/

SAP, Accenture, and Vodafone are piloting humanoid robotics with SAP EWM in warehouse operations, signaling how physical AI could reshape warehouse ex*****on, automation governance, and enterprise process design.

03/06/2026

Our latest episode of is live – this week we're unpacking the main announcements from SAP Sapphire 2026 in Orlando and Madrid.

Craig is joined by Conor Riordan, UKISUG Chair, and Ian Mallinson, UKISUG Board Member, to share their experiences from the events.

They reflect on SAP's framing as a business AI company, and vision for the autonomous enterprise. They give their take on SAP’s new suite of agents, and the cost and governance questions organisations need to ask before deploying them.

🎧 Listen: https://www.buzzsprout.com/1557833/episodes/19286865
📺 Watch: https://youtu.be/CWunIU_vYak?si=DQySf_ndD690dRBL

Be sure to subscribe to stay updated with future episodes.

02/06/2026

In our latest blog, we explore some key learnings from our recent Moving to Cloud ERP event.

From knowing deadlines to making the decision between public or private cloud and understanding compatibility scope within S/4HANA, attendees discussed the realities of the journey to cloud ERP.

Check out the blog here: https://www.sapusers.org/resource/what-we-learned-at-ukisug-and-sap-s-moving-to-cloud-erp-event.html

Making the move to the cloud – and how to achieve the transition smoothly – is a key focus for many SAP user organisations right now. That was clear at the recent...

26/05/2026

At SAP Sapphire Madrid last week SAP provided a European slant on some of its recent announcements. Europe is being positioned as a proving ground for SAP’s Autonomous Enterprise vision, with partnerships with Mistral AI and n8n aimed at enhancing localised, auditable AI capabilities.

For the full details of how SAP sees its AI vision evolving alongside European regulation, governance and data sovereignty, check out this ERP Today article: https://erp.today/sap-sapphire-madrid-autonomous-enterprise-ai-sovereignty/

At SAP Sapphire Madrid, the company introduced the Autonomous Enterprise as the next evolution in ERP, focusing on AI-driven solutions tailored for European markets, emphasizing sovereignty and regulatory compliance in data handling and operational control. At SAP Sapphire Madrid, SAP framed the Aut...

21/05/2026

With SAP Sapphire Orlando in the rear view mirror, there are plenty of announcements to recap. From the Autonomous Enterprise and the launch of the SAP Autonomous Suite, through to SAP’s Business AI Platform, we’ve covered it all in our latest blog: https://www.sapusers.org/resource/sap-sapphire-2026-the-key-announcements.html

As ever SAP Sapphire is always awash with a host of announcements, and this year was no different. One of the big focuses this year is how SAP...

20/05/2026

Our latest episode of SUGTalks is live – this week we're answering some of the questions from UKISUG Connect that we didn't get to on the keynote stage.

Craig is joined by Conor Riordan, Chair of UKISUG, and Philip Adams, UKISUG Board Member and SUGEN Core Leadership Team member, for a wide-ranging conversation on the topics that matter most to our members.

They share an update on the SUGEN licencing charter and the progress being made on consumption-based licencing. The conversation also covers how SUGEN works with SAP at both an executive and country level. Conor and Philip then discuss balancing agility with governance, the risk of cutting training budgets in a subscription world, and how UKISUG is supporting public sector members.

🎧 Listen: https://www.buzzsprout.com/1557833/episodes/19207995
📺 Watch: https://youtu.be/PtY3tl06c7Y

Be sure to subscribe to stay updated with future episodes.