14/09/2026
Charity Retail & Food Services Assistant x2
Hours: 22 & 28 hours per week, worked on a rota basis
Salary: National Living Wage
Responsible to: Business Manager / Shop Supervisor
Employed by the Trustees of Urdd Cyfeillion Ysbyty Glan Clwyd League of Friends
Role Overview
The Urdd Cyfeillion Ysbyty Glan Clwyd League of Friends is seeking a friendly, reliable and enthusiastic Charity Retail & Food Services Assistant to join our small staff team and work alongside our dedicated and valued volunteers. The League of Friends operates a range of retail and hospitality services within the hospital, including the Tea Bar, Shop, A&E Shop and Sales Table. These services generate income to support patients, visitors and staff, and contribute to the wider work of the charity. This is a varied, practical and physically active role supporting the delivery of these services. The postholder will provide a high standard of customer service and contribute to the efficient day-to-day operation and continued development of the charity’s activities. The role requires a flexible approach to working hours and duties. The successful candidate will normally work according to an agreed rota but will be expected, where reasonably practicable, to provide occasional cover for evenings, weekends and periods of planned and unplanned absence to meet the operational needs of the charity. It involves regular manual and physical activity and working in a busy hospital environment and the ability to work across different service areas according to operational need
Main Duties and Responsibilities
Customer Service and Retail
Deliver a friendly, professional and compassionate standard of customer service to patients, visitors and hospital staff.
Operate tills, card payment equipment and other retail systems following appropriate training.
Maintain attractive, well-stocked and orderly product displays.
Replenish shelves and displays throughout the working day.
Rotate stock, monitor expiry and use-by dates and ensure products remain suitable for sale.
Develop a good knowledge of products and services to assist customers effectively.
Receive, check, record and assist with the movement and storage of stock deliveries.
Support accurate stock control procedures.
Tea Bar and Food Service
Prepare and serve hot and cold drinks.
Reheat and serve food items safely and in accordance with Food Hygiene procedures.
Operate coffee machines, dishwashers and other equipment following appropriate training and safety procedures.
Undertake the routine cleaning and care of coffee machines, dishwashers and other equipment in accordance with cleaning schedules and manufacturers’ guidance.
Maintain high standards of Food Hygiene, cleanliness and presentation.
Follow Allergen and Food Safety procedures at all times.
Shops and Sales Table
Prepare, stock and restock the Main Shop and A&E Shop as required.
Assist with the transportation, setting up, operation and clearing away of the Sales Table.
Move and arrange stock, display equipment and other items required for League of Friends services.
Support the flexible delivery and development of services according to operational need.
Working with Volunteers
Work positively and respectfully alongside League of Friends volunteers.
Provide practical day-to-day support and guidance to volunteers within the service areas.
Help create a welcoming, inclusive and supportive environment for volunteers.
Raise any concerns relating to volunteer support or service delivery with the Shop Supervisor or Business Manager.
Cleaning and Operational Duties
Carry out daily cleaning duties in accordance with agreed cleaning schedules.
Ensure all service areas, equipment and customer spaces are maintained to a high standard of cleanliness, hygiene and presentation.
Follow Infection Prevention, Health and Safety and Safe Working procedures appropriate to the hospital environment.
Assist with opening, closing and other routine operational duties as required.
Follow the charity’s policies, procedures and operational standards.
Physical Requirements of the Role
This is a physically active role. The postholder will be required to undertake regular manual tasks associated with the operation of the League of Friends services.
These include:
Lifting, carrying and moving stock and deliveries.
Replenishing shelves and displays.
Reaching, bending and kneeling as required.
Moving stock and equipment between service areas.
Assisting with the setting up and clearing away of the Sales Table and shop areas.
Remaining physically active and on foot for significant periods during a shift.
The postholder must be able to undertake the physical requirements of the role safely. Reasonable adjustments will be considered in accordance with relevant legislation.
General Responsibilities
Represent the League of Friends professionally and demonstrate compassion, respect and integrity at all times.
Maintain appropriate confidentiality when working within a hospital environment.
Comply with the charity’s Health and Safety, Food Safety, Safeguarding and other relevant policies and procedures.
Undertake required training relevant to the role.
Work flexibly across League of Friends services according to operational requirements.
Undertake any other reasonable duties appropriate to the role and delegated by the Business Manager or Shop Supervisor.
PERSON SPECIFICATION
Essential
Previous experience in a customer-facing retail, café, hospitality or similar service environment.
Excellent customer service and interpersonal skills.
Good verbal communication skills and the ability to communicate sensitively with patients, visitors, hospital staff and volunteers.
Ability to work effectively in a busy environment.
Ability to undertake the physical and manual requirements of the role safely.
Good organisational skills and the ability to prioritise tasks.
Ability to work independently and as part of a small team.
A positive, professional and compassionate approach.
Willingness to work flexibly across the Tea Bar, Main Shop, A&E Shop and Sales Table.
Flexibility to work mornings, evenings and weekends on a rota according to the operational needs of the charity.
Willingness to undertake required training.
Level 2 Food Hygiene Certificate or willingness to achieve this within an agreed period following appointment.
Desirable
Previous experience in a shop, café, hospitality or food service environment.
Experience of working with or supporting volunteers.
Experience of stock handling or stock control.
The ability to communicate in Welsh. Applications are welcomed from Welsh speakers and learners.
Please send Cv and Cover letter to [email protected]
