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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

Stepwise Community Services

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Campsie, NSW
Stepwise Community Services

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Stepwise Community Services helps individuals and communities navigate life’s challenges with clarity and care. Formerly Metro Assist and CABL.

Free support for settlement, housing, money, family and domestic violence needs across South West Sydney. Metro Assist was established in 1986 as a Migrant Resource Centre. We have a 38-year history of delivering services to vulnerable individuals, families and communities, providing migrant and refugee settlement assistance, family and early intervention services, financial hardship support, tenant advocacy and broader community development. Our service area includes Canterbury-Bankstown, Inner West, Burwood, Canada Bay and Strathfield Local Government Areas (LGA) with some services extending to support people across a broader area. A key strength of our organisation is specialist knowledge of the experiences and needs of culturally and linguistically diverse communities and we are committed to promoting diversity and social inclusion through our services and collaborations with a range of partners. Our Vision
A just society that respects diversity and enables everyone to reach their full potential. Mission
To empower individuals, families, and communities of diverse backgrounds through professional person-centred services

Financial Assistance
Helping vulnerable people to address their financial problems, manage their money responsibly, and provide financial aid to those in need. Services include Financial Counselling, No Interest Free Loans (NILS), Energy Accounts Payment Assistance (EAPA)

Family Support
Supporting your family by fostering your children's well-being by enhancing parenting skills and strengthening connections within the family and the wider community.

*Join the Parenting Information Circle* https://www.facebook.com/groups/parentinginformationcircle/

Settlement Services
Supporting newly arrived migrants, refugees and humanitarian entrants to achieve a smooth and successful settlement experience. Employment Services
Metro Assist’s SkillME program supports migrants and refugees with overseas skills and qualifications in finding meaningful employment. Dress for Work program provides quality clothing and job-readiness training for boys and men who have experienced setbacks, helping them to regain control of their lives. Parents Next supports parents with young children to help prepare them for the workforce through job readiness training and employment services. Tenancy Advice and Advocacy
Providing free telephone advice, and assistance to private and public housing tenants in the Canterbury-Bankstown Council, Georges River Council, Bayside Council and Sutherland Shire areas.

05/11/2026

Here’s what’s on at Stepwise this November. Whether you’d like to build your English, find support after a tough time or get on top of rent or money worries, you don’t have to work it out alone.

- Confident English for Women: a relaxed, practical and interactive class for women who want to feel more at home using English every day.

- Love and Hope Hub: if you’ve experienced domestic and family violence, the hub is one place to get help with safety, legal advice, housing, money, work and more.

- Women’s Circle: a welcoming group where women who have experienced domestic and family violence, and single parents new to Australia, can come together to learn about conversational English, job readiness, digital and financial literacy, and build connections with others in similar circumstances.

- English Conversation Online Program: new to Australia? Practice your English and make new friends from home over six weeks. Learn through conversation games, role plays, and group discussions.

- Digital Mentor Training: we're inviting anyone who is interested in helping older people develop their digital skills to join our Digital Mentor Training Day.

Find out more about each event and reserve your place on our website: https://stepwise.org.au/events/

04/11/2026

Would you like to make a positive difference in your community?

We're inviting anyone who is interested in helping older people develop their digital skills to join our Digital Mentor Training Day.

You don't need to be a tech expert, you just need a willingness to learn, share your knowledge, and support older people as they become more confident using the internet to help them to stay connected with their families and friends, access online services and become more familiar in the digital world.

Register here and we will be in touch: https://form.jotform.com/262660789952877

Together we can make a difference.

29/10/2026

Our CEO Nina Shahi and Settlement team was delighted to attend the 2026 FECCA National Conference in Canberra, alongside multicultural leaders, settlement professionals, policymakers and advocates from across Australia.

Under the theme “Navigating Change, Shaping Australia: Many Stories, One Future”, conference sessions covered social cohesion, identity, cultural inclusion and the contributions migrants make to Australia’s social and economic prosperity.

We were privileged to hear from the Governor-General of Australia, Her Excellency Ms Sam Mostyn AC, Prime Minister Anthony Albanese, and the Hon. Dr Anne Aly MP, Minister for Small Business, Multicultural Affairs and International Development.

As an organisation, the conversations among presenters and attendees reinforced our commitment to building stronger communities and strengthening social cohesion across diverse communities, and to responding to division with mutual respect, understanding and connection rather than further division.

Our team has returned with stronger partnerships and new ideas to share with the communities we support. For the past 40 years, through our settlement services, we have worked with migrants and humanitarian entrants to build connections, access opportunities and participate fully in Australian society.

We remain committed to supporting newly arrived communities and working towards an inclusive Australia where everyone can thrive.

Thank you to Prerana Mehta and the FECCA team for bringing together such a diverse group of voices.

25/10/2026

Stepwise Community Services was delighted to attend the Inner West Barbecue for Multiculturalism, organised by Inner West Council on Sunday 18 October. It was a wonderful day celebrating the rich cultural diversity that makes Australia such a welcoming and unique place to call home. The event brought people together in the true spirit of community through colourful cultural performances, inspiring speeches and children’s entertainment.

It was great to see local organisations, leaders, sporting clubs and community groups connecting and strengthening partnerships. The speeches touched on multiculturalism, respect, inclusion and the values we share, while the performances celebrated the many cultures, traditions and stories that make up our Australian identity.

Our Settlement team was proud to host an information stall, engage with community members, share information about our services and build meaningful connections with individuals and families.

At Stepwise Community Services, we believe multiculturalism is one of Australia's greatest strengths. Our diversity enriches our communities, broadens our perspectives and reminds us that, despite our different backgrounds, languages and traditions, we all share a common desire for belonging, opportunity and a better future.

Our commitment is to continue fostering an inclusive community where everyone feels welcomed, respected, valued and empowered to thrive, regardless of their cultural background.

A special thank you to Inner West Council for organising this fantastic celebration, and to Cslr. Darcy Byrne, Mayor of the Inner West, Jason Yat-sen Li MP, Member for Strathfield and Sally Sitou MP, Member for Reid, alongside all the community organisations, sporting clubs, performers, families and volunteers who helped make the day memorable.

21/10/2026

Last Friday, 17 clients of the Arabic community participated in an informative tour of Bankstown Hospital. The tour included visits to the Emergency Department and the Imaging Department, providing participants with valuable insights into the services available within the hospital.

Attendees also received general information about hospital recruitment processes and guidance on how to explore employment opportunities within the government sector.

The session was highly beneficial, helping participants gain a better understanding of the healthcare system, available services, and potential career pathways. We thank Hospital for hosting this informative and engaging experience for our community.

12/10/2026

Building healthy relationships starts with us.

Thank you to everyone who attended our Healthy Relationships workshop last Friday at the invitation of KATINI House ( Indonesia - NSW).

Together, we explored how a positive relationship with ourselves lays the groundwork for healthy relationships with others. We discussed how to nurture our relationship with ourselves, how to recognise abusive relationships and seek support for them, and how to set healthy boundaries. We also looked at how building self-esteem and self-worth helps us become more resilient and confident.

Everyone deserves to feel safe, respected and valued in their relationships. By building self-awareness, confidence and resilience, we can take positive steps towards healthier relationships and stronger communities.

A big thank you to KATINI House for inviting our team and creating this valuable opportunity to share knowledge, encourage meaningful conversations and promote healthy relationships.

08/10/2026

Our financial counsellors work alongside people experiencing financial hardship of any kind, whether that's gambling-related debt, everyday bills, or keeping up with rent or mortgage repayments.

In 2023, a mother of three going through mental health struggles and domestic violence desperately needed various financial supports for herself and her children. Having trouble sleeping each night from the stress, she required NDIS support for her child, a safe place to live and raise her children, and a strategy going forward for debt. She was close to giving up hope on a way forward.

Then she met Stepwise. To help get the mother of three back on track, Stepwise’s family and financial inclusion services team including a financial counsellor, psychologist, and one of our caseworkers, helped our client understand her options and supported her to act on them.

After five visits to Stepwise, she is debt-free, sleeping well, receiving NDIS support for her child, and much more. Our client feels understood and now sees a way forward.

If you are curious about free, confidential support to help you take back control of your finances, find out more about Stepwise financial counselling on our website.

01/10/2026

Interested in a free program that helps you build stronger relationships with your children?

Our Black Box Parenting program is a gentle, supportive group program for parents experiencing conflict, domestic and family violence, trauma or other challenges. Across five sessions, you'll learn alongside other parents, with a follow-up call between each session to check in and keep you on track.

Spots are limited. To register, scan the QR code or contact Daniella Giunta on 0411 335 105 or [email protected].

29/09/2026

Free mobile dental clinic!

Are you a newly-arrived migrant or refugee who has been in Australia for less than five years? If your children are aged between 2-17 years and need a dental checkup and clean, they can receive it for free at this dental clinic.

We're partnering with Mobile Dental Australia to give your child the gift of a healthy, happy and shiny smile. On Friday the 9th of October between 9:30am and 3pm, bring your children to our conference room to receive a dental check.

Limited spots available, and both registration and Medicare cards are essential. To register, contact Suha (0402 671 612) or Rebecca (0403 242 897).

27/09/2026

Community leaders do so much to keep people connected. We'd love to support you.

Through our Emerging Communities Network, we work alongside leaders from ethnic and religious communities to build skills, share resources and bring new ideas to life. From upskilling workshops to help with grants and events, our team is here to support you and your community.

Scan the QR code or register here: https://form.jotform.com/262487343149868

For more information, contact Jeremy Schneider on 0421 327 232 or at [email protected].

Address

Lvl 2 59-63 Evaline Street
Campsie, NSW
2194

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+61297893744

Website

https://stepwise.org.au/

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