05/28/2026
Good afternoon everyone, I just want to address something I saw today on Facebook. For one, please please bare with us as this week has been insanely busy. We are doing our best to serve everyone and not turn anyone away due to last weeks closing and Memorial Day holiday.
We’ve address this before but the reason for signing your paper when you receive your order is you are AGREEING that you received everything on your order list. Once that is signed, we then “complete” the order in our system. Once it’s completed we cannot change anything on your order. This is why it’s important to check your items before you sign.
Also, we are without our delivery truck right now. We cannot drive it due to the windshield damage. Not only is that against the law, but it is also putting our employees at risk for injury. So for now all orders are to be picked up at our building.
Having others sign for your order has been causing a lot of confusion. The paper gets signed, order gets completed and then days later we’re told the order was not correct. There is unfortunately nothing we can do about it.
THIS IS WHY IT IS IMPORTANT FOR OUR CLIENT TO CHECK THEIR ORDER THEMSELVES AND MAKE SURE ITS CORRECT!
If you check your order and see something is wrong, address it right away so that we can correct it. Messaging one of the employees on Facebook isn’t always the best way to get ahold of us. Like I said this week has been busy and we can’t check our phones immediately when we get a message. Please call or stop by! We are human and make errors but we need to be properly informed of the errors so that we can correct them.
If you read this far, thank you for taking the time to do so and I hope this helps clear up some confusion.
Have a great day!!