04/25/2026
The newest and greatest systems. Yeah about that. We can't make them work the way you need, there isn't enough staff to fix the problems. We will fix what we can. Need to keep track of what you did on a case, nope. Want to use AI, you just can't use it in any capacity with personal identity information or in a way that it replaces your judgment.
Maybe we shouldn't have rushed a program into full use more than a year ahead of schedule just to satisfy some rich guy that thought he knew better.
Agency leaders are “shoving AI at us,” one IRS employee said, despite the fact that “they don’t have the right tools for us yet.”