23/03/2026
*Meet Our Host* of the Inspire Her International Conference and Awards Abuja.
*Etozie, Ijeoma S – PHRi™️*
Leadership | Customer Experience | Strategic HR Partner
Ijeoma Etozie is an experienced and results-driven professional with over 10 years of experience in relationship management, customer service, and business improvement across different industries. She is known for helping organizations improve performance, strengthen teams, and deliver better customer experiences.
She currently works as an Operations Manager for a leading multinational company, where she oversees operations across three African countries. In this role, she manages teams, supports business growth, and ensures smooth service delivery across complex systems.
Ijeoma’s strength lies in connecting business goals with people strategies. She helps organizations attract the right talent, build strong teams, and improve overall performance through effective HR practices and customer experience solutions.
She is also the Lead Consultant at Santus Consulting, where she provides services such as:
- Talent acquisition and recruitment
- Training and staff development
- Performance management systems
- HR outsourcing and advisory
Beyond her corporate work, Ijeoma is passionate about empowering women. She leads the ADU Queen Women Empowerment Foundation, where she supports women with skills training, financial education, and resources to start and grow their businesses.
She holds a Master’s degree in Human Resources and a Bachelor’s degree in Linguistics (French). She is also a certified Professional in Human Resources – International (PHRi™️).
Her areas of expertise include:
Customer service and relationship management
Leadership and team development
Operations and quality improvement
Business transformation and change management
Ijeoma is also the convener of “The Career Construction Series (A–Z),” a platform that helps individuals grow their careers and prepare for the workplace.
Outside of work, she contributes as a volunteer, facilitator, voice-over talent, and mystery shopper. She is the President-Elect of Inspire Her Legacy Network.
You can't afford to miss the *Inspire Her International Conference and Awards Abuja Nigeria 2026.*
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