The Usual Place

Call Website

The Usual Place The Usual Place is a unique skills academy providing life-changing opportunities for young people with asn. Registered Charity in Scotland Number: SC050602.
(1)

Community cafe,bookable event space, flexible training rooms - an excellent, award winning and fully accessible experience for our customers. The Usual Place is a unique skills academy providing life-changing opportunities for young people with additional support needs through our social enterprise and community cafe. Our cafe, set in the beautiful former Townhead Church, is a welcoming space for everyone as well as a great venue for meetings and events. Food is freshly prepared and baked daily to order by young people learning and training under the individual mentorship of highly skilled staff. Please note, the cafe can be very busy, especially at lunchtimes so you can book tables in advance by calling 01387 253 485. The Usual Place is the trading name for Inspired Community Enterprise Trust Ltd, a Social Enterprise and Charitable Organisation Company Number: SC412597. Registered Office: The Usual Place, Academy Street, Dumfries, DG1 1BZ. Since 2015, we have delivered education, training and work experience to thousands of young people with additional support needs from Dumfries & Galloway. The Usual Place is an award-winning social enterprise, a unique skills academy and popular community café in Dumfries, Scotland.

***Everyone is of equal worth
***Everyone can contribute to their community
***Everyone deserves dignity and respect

Our Skills Academy and Early Enablement programmes provide a personalised, structured, supportive route into employment and citizenship for young people with
additional support needs. Young people gain practical café and hospitality training, accredited SVQ qualifications in Professional Cookery and Customer Service and real-world experience. Many of the young people we work with would otherwise be invisible, excluded, or at risk of
isolation and loneliness. At The Usual Place, they discover belonging, purpose, and the chance to fulfil their potential as valued citizens who make meaningful contributions to their communities. Through mentorship in our cafe as well as a range of experiences at a special events, we also build communication, confidence, health and hygiene, teamwork, and independence —preparing young people not just for work, but for life as active, confident citizens. We focus on promoting the innate talents and capabilities of young people with additional support needs, enabling and empowering them to flourish, and challenging stereotypes every day.

It's coming up to spooky season here at The Usual Place, and we have a great selection of new treats to help celebrate! ...
28/10/2026

It's coming up to spooky season here at The Usual Place, and we have a great selection of new treats to help celebrate! Why not come in and get yourself a Toffee or Chocolate Apple? They're only £1.50 each. Or, we have a special range of spooky shortbreads available, also for £1.50 each. There's also shortbread sandwiches, topped with chocolate and stuffed with a deliciously sweet icing inside, only for £1.80.

All of these treats were made by one of our Young People Leah, with the mentorship of John. Leah had to use several skills to create these scrumptious treats, such as reading and following a recipe, measuring out ingredients, and baking the biscuits to make sure they are correct. The biscuits were excellently decorated by mentors Debbie and Tiana as well.

Well done Leah, John, Debbie, and Tiana!

Created by Harry

Huge congratulations to Andrew who has seamlessly moved from our schools placement programme to our full Introduction to...
27/10/2026

Huge congratulations to Andrew who has seamlessly moved from our schools placement programme to our full Introduction to Hospitality Programme for young people who have left school.

Andrew is one of four young people who got a taste of what is on offer at The Usual Place while he was still at school and is using the opportunity to continue learning with us in our kitchen to take his skills and experience further, and possibly to work towards an SVQ in Professional Cookery in the future.

Well done Andrew, it's great to have you on the team!

Have you booked your Festive Afternoon Tea at The Usual Place yet?Only £25 per person (£5 non-refundable deposit on book...
27/10/2026

Have you booked your Festive Afternoon Tea at The Usual Place yet?
Only £25 per person (£5 non-refundable deposit on booking) for a fabulous festive treat in our beautiful cafe with added fizz!

MENU
with Vegetarian, Vegan and Gluten-Free Options Available
Soup
Festive Sausage Roll
Sandwiches
Sweet Treats
Scone
Cakes
Mince Pie
Tea or Coffee
Includes a glass of fizz!( prosecco or nozecco )

Served 11.30am-2.45pm Mon - Fri from 1st-23rd December 2026
BOOKINGS ONLY Please call 01387 253485 or email [email protected]

We are so grateful to everyone who rallied in support of The Usual Place - our work is emerging stronger thanks to the a...
14/10/2026

We are so grateful to everyone who rallied in support of The Usual Place - our work is emerging stronger thanks to the amazing local community efforts and donations as well as support from across the UK and the knock on effect on our success in applying for grants and philanthropic support.

It's so good to know that the futures of young people who need additional support are valued -showing there is a strong belief that Everyone is of equal worth, Everyone can contribute to their community, and Everyone deserves dignity and respect.

The Usual Place has been refocussing and rebuilding

13/10/2026

From Crisis to a Stronger Future for Young People with Additional Support Needs

The Usual Place – A Dumfries and Galloway charity that faced the possibility of closure last year is emerging stronger, with a renewed focus on creating real opportunities for young people who need additional support.

Full story on the link in the comments below

Thank you to all our customers who supported U3a Dumfries at their photography exhibition last year by buying their amaz...
12/10/2026

Thank you to all our customers who supported U3a Dumfries at their photography exhibition last year by buying their amazing prints. This is what has happened since!

Dumfries Lions Club

The photo shows the U3a Dumfries Camera Club recently using their new lighting equipment, purchased with their share of the £700 profit from the sale of Geoff’s prints held at the
The Usual Place community café back in March.
Dumfries Lions Club share of the profit was donated to TUP.

Dumfries and Galloway! Whats Going on ? Dumfries and Galloway Council, Dumfries & Galloway Life. Dumfries Courier, Dumfries and Galloway Standard

The time has come to say goodbye to our first cohort of S3 students this academic year. Alex and Emily have both been do...
07/10/2026

The time has come to say goodbye to our first cohort of S3 students this academic year. Alex and Emily have both been doing work experience here at The Usual Place, and have developed their employability skills greatly. They worked in the kitchen and the front of house, engaging in tasks such as taking customer orders and payments, and delivering food and drink to customers - all of which involve communication skills, developing their customer service. They have also spent time making teas and coffees, serving scones, practicing knife skills, baking, doing the dishes, and clearing tables - all skills and knowledge essential for food and hygiene.

Today they received a certificate to acknowledge their achievements here. It was their final day on the work experience program.

Well done Alex and Emily! Thanks for being part of the team.

Post created by Harry

There's a difference between multi-tasking and managing different priorities at the same time: and Sophie has been demon...
06/10/2026

There's a difference between multi-tasking and managing different priorities at the same time: and Sophie has been demonstrating her task management, customer service skills and safety awareness this morning.

Stationed at our welcome desk, Sophie has been concentrating on ironing staff aprons. Ironing is not only important for keeping the Usual Place team neat and tidy, it's also a really valuable skill for independent living and personal presentation.

Sophie has created a safe, quiet space for carrying out this task with care and attention, whilst also being able to keep an eye on the tills where Liz is greeting customers, taking payments and managing table bookings.

As the desk gets busy, Sophie navigates her different tasks with great competence: ensuring the customer knows she has seen them waiting, switching off the iron and making sure it is safely stored while she moves to the till to serve customers and help Liz to manage the enquiries, avoiding a long wait for our guests.

Once all the customers are attended to, and when things are back to the level one person can manage, Sophie calmly moves straight back to her pile of ironing.

Sophie has been at The Usual Place for a number of months now, and her ability to notice what is needed, to manage her time and her workspace, as well as to support other team members and provide a good service to customers is really impressive - and done so naturally too!

Well done Sophie - these are important skills that can help you navigate many different types of workplaces and will stand you in good stead for your ambitions to gain employment and train at college towards a career in hairdressing and beauty.

Address

Dumfries

Opening Hours

Monday 9:30am - 4pm
Tuesday 9:30am - 4pm
Wednesday 9:30am - 4pm
Thursday 9:30am - 4pm
Friday 9:30am - 4pm

Telephone

01387 253485

Alerts

Be the first to know and let us send you an email when The Usual Place posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share