10/07/2026
Royal Canadian Legion
Newfoundland and Labrador Command
Position: Provincial Command Service Officer Part time 25 hours per week
Reports to: Provincial Command
Department: Veterans Services
Position Type: Professional Service Position
POSITION SUMMARY
The Provincial Command Service Officer provides professional, confidential assistance, advocacy and representation to Veterans, serving Canadian Armed Forces and eligible RCMP members, and eligible family members
The Service Officer assists clients in accessing benefits and services available through Veteran Affairs Canada (VAC). As well as The Royal Canadian Legion, provincial programs and other community resources.
This position is responsible for providing professional assistance with disability claims and related matters and referring complex matters requiring additional representation to Dominion Command
PRIMARY DUTIES AND RESPONSIBILITIES
1. Veterans Affairs Canada Claims and Benefits
a. Provide confidential, professional assistance to clients regarding VAC benefits and programs.
b. Assist clients with the preparation, completion, and submission of disability claims.
c. Review available documentation and supporting evidence relevant to claims.
d. Explain VAC programs, benefits, decisions, and available avenues of review
e. Assist clients throughout the disability claims process.
f. Monitor the progress of claims and follow up with VAC as appropriate.
g. Identify matters requiring additional professional assistance and representation.
h. Refer appropriate matters to a Dominion Command Service Officer
Provincial Command Service Officers are professionally mandated to provide representation in a VAC disability claim
The Service Officer shall:
1. Maintain strict confidentiality concerning all client information
2. Protect medical, financial, and personal information
3. Obtain appropriate authorization before accessing or releasing confidential information
4. Maintain Secure client records
5. Comply with applicable privacy legislation and Legion privacy policies
6. Ensure confidential information is transmitted and stored securely
7. Take part in training offered by Dominion Command and Veterans Affairs Canada
8. Liaison with the Provincial Executive Council
9. Have knowledge of Veterans programs and benefits
10. Strong written and verbal communication skills
11. Strong organization and case management skills
12. Ability to interpret legislation, regulations, policies and medical/supporting documentation
13. Ability to establish effective relationships with VAC, government departments, community agencies and Legion Branches and Provincial Command
Salary to be determined based on qualifications. If this position appeals to you, please send your resume to [email protected] Closing date October 20, 2026
Shirley Hodder
Treasurer
