Municipality of North Grenville – Social Media Guidelines
Welcome to the official page for the Municipality of North Grenville. The Municipality uses this page to share helpful information and resources. This page is monitored during regular business hours (Monday–Friday, 8:30 a.m. to 5:00 p.m.). Comments made outside these hours will be reviewed on the next business day. Please note that on this page, we cannot respond to detailed technical, operational, or department-specific questions. For accurate information and assistance, please visit www.northgrenville.ca or contact us at 613-258-9569. This page is not monitored 24/7 and is not for emergencies. For emergencies, call 911.
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Respect & Safety
The Municipality of North Grenville is committed to a safe and respectful environment for all. We don’t host violent, abusive, harassing behaviour or personal attacks toward Municipal staff or members of the public.,. Please give us something we can work with. Comments and messages on this page may become part of the public record and are subject to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). We need to protect your personal information and privacy. Please send a direct message or contact the Municipality directly if your information or question is of a personal nature.
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Commenting (or Participation) Guidelines
We welcome your participation. By engaging on this page, you agree to follow these guidelines. The Municipality reserves the right to hide or delete comments, remove content, and mute or block users at any time and without notice if these guidelines are violated. Content may be removed or blocked for reasons including, but not limited to:
Prohibited Content
· Fake, anonymous, or burner accounts used to harass, mislead, or avoid moderation
· Profane, vulgar, or obscene language
· Personal attacks, harassment, bullying, or threats
· Discriminatory or hateful content based on race, creed, colour, age, religion, gender, gender identity, sexual orientation, marital status, disability, national origin, or status with regard to public assistance
· Derogatory or abusive comments about Municipal employees, Council members, or other levels of government
· Confidential, personal, or identifying information about members of the public, Municipal staff, or elected officials
· Content that may compromise public or staff safety, Municipal facilities, or systems
· False, misleading, or inaccurate information, including misinformation about Municipal programs or emergencies
· Content unrelated to Municipal services, programs or projects, or to the subject of the post the comments were made on
· Content that is unintelligible or irrelevant
· Repetitive or spam content
· Commercial promotions, advertisements, or endorsements of products, services, or businesses
· Copyrighted or trademarked content posted without permission
· Conducting or encouraging illegal activity
· Political campaigning by candidates, officials, supporters, or groups advocating for or against a specific candidate or party
· Impersonation or misrepresentation of another individual or organization, or use of multiple accounts to circumvent moderation
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Third-Party Content and Links
Comments and posts by members of the public do not necessarily reflect the views of the Municipality of North Grenville. Content posted on social media by members of the public may not be accurate or complete. Links to external sites may appear on this page; their inclusion does not imply
endorsement by the Municipality.---
Elections
During municipal, provincial, or federal election periods, additional communication rules may apply under the Municipality’s Election Communications Policy and relevant legislation.
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Thank You
We appreciate your cooperation in helping keep this page a respectful and constructive space for all residents and visitors. If your inquiry requires a private or detailed response, we may redirect you to phone, email, or in-person channels to ensure your privacy.
