The National LTC Ombudsman Resource Center

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The National LTC Ombudsman Resource Center

We provide support, technical assistance, and training to Long-Term Care Ombudsman Programs.

08/25/2026

Learn how to document outreach at community events in NORS. This FAQ explains when activities like health fairs should be counted as community education rather than individual information and assistance.

Review more NORS resources: https://ltcombudsman.org/nors/

08/18/2026

Learn how to determine the appropriate NORS complaint disposition when you cannot reach the resident, resident representative, or complainant despite repeated follow-up attempts. This FAQ explains how to document these rare situations while remaining guided by the resident's wishes and your investigation findings.

Review more NORS resources: https://ltcombudsman.org/nors/

08/11/2026

Learn how to document multiple visits to the same facility in a single day. This FAQ explains factors to consider and when a return to a facility may be counted as one visit or two, based on your state's policies and the circumstances.

For additional information regarding documenting visits review the NORS resources: https://ltcombudsman.org/nors/

08/07/2026

The National Long-Term Care Ombudsman Resource Center (NORC) has added two new continuing education courses to our On-Demand Training Center.

These self-paced courses are designed to help Ombudsman program representatives strengthen their advocacy skills and build on the knowledge gained through initial certification training.

New courses include:
• Assessments and Care Plans: Ombudsman Program Practices to Support Rights and Care – Learn about residents' rights to person-centered care, assessment and care planning requirements, and advocacy strategies to support quality care.

• Strengthening Communication Skills for Resident-Directed Advocacy – Develop communication and conflict resolution techniques that build trust, navigate challenging conversations, and support resident-directed advocacy.

The On-Demand Training Center offers flexible, online learning for Ombudsman staff, volunteers, and anyone interested in promoting quality long-term care. In addition to these new courses, the Training Center includes the Initial Certification Training Curriculum, National Ombudsman Reporting System (NORS) training, and other educational resources.

Explore the new courses and the full training library on the NORC website to continue building the knowledge and skills that support quality advocacy for long-term care residents.

https://ltcombudsman.org/training/ -demand-training

08/05/2026

We’re excited to announce the launch of our newly redesigned website!

Visit us at https://ltcombudsman.org/

The new National Long-Term Care Ombudsman Resource Center (NORC) website features a modern, accessible design, improved navigation, and easier access to the information and resources that support the work of Long-Term Care Ombudsman programs across the country.

Whether you're an Ombudsman representative looking for resources or a resident, family member, advocate, or provider looking to educate yourself about the Ombudsman program, you’ll find a more user-friendly experience designed to help you quickly locate the information you need.

New features include:
• A modern, mobile-friendly design
• Improved accessibility features, including customizable text size, contrast, and saturation
• An enhanced search tool that lets you find resources by keyword or browse by topic
• Streamlined navigation for quicker access to information
• Easy access to training, publications, technical assistance, program management resources, and more

Take a look, bookmark your favorite pages, and share the site with colleagues, partners, and anyone interested in learning more about the Long-Term Care Ombudsman Program!

08/04/2026

New FAQ on documenting training activities in NORS when your audience includes multiple groups. This FAQ explains how to determine the correct category based on the affiliation of most attendees.

Read NORS Training Part 4: Ombudsman Program Activities Basic Principles and the NORS FAQs: https://ltcombudsman.org/nors/

07/28/2026

This brief explains in detail the rules and regulations protecting the rights of family members to meet in private and outlines how the facility must support the family council, including detailed information about the required grievance process. https://bit.ly/3Td97Bz

07/21/2026

A common challenge when starting a family council is promoting engagement among its members. This resource offers several tips for conducting efficient and meaningful meetings, such as using an agenda, sticking to a regular meeting time, and allowing time for discussion as well as input from others. https://bit.ly/44HS8da

07/14/2026

This resource identifies common obstacles and possible solutions to help reduce barriers when developing a family council. The easy-to-read chart focuses on problems such as overcoming low family involvement and addresses common issues such as fear of retaliation and or feeling discouraged. https://bit.ly/4gQ4eIr

07/07/2026

This brochure educates residents, family members, and facility staff on the importance of active family councils. It includes tips and best practices, along with information and resources on regulations pertaining to family councils. https://bit.ly/4eQYxaK

Address

1025 Connecticut Avenue, NW Suite 1000
Washington D.C., DC
20036

Website

http://ltcombudsman.org/

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