The National LTC Ombudsman Resource Center

The National LTC Ombudsman Resource Center We provide support, technical assistance, and training to Long-Term Care Ombudsman Programs.

Resident-to-resident aggression (RRA) incidents include physical, verbal, and sexual abuse and are likely to cause emoti...
06/09/2026

Resident-to-resident aggression (RRA) incidents include physical, verbal, and sexual abuse and are likely to cause emotional and/or physical harm. However, not all incidents are considered “abuse,” meaning the resident involved did not willfully harm the other resident. This reference guide provides an overview of RRA to assist Ombudsman programs in effectively responding to complaints as well as help prevent RRA and reduce the prevalence of these incidents. https://bit.ly/4foTDUn

The purpose of this guide is to discuss how Ombudsman program representatives can respond to allegations and observation...
06/05/2026

The purpose of this guide is to discuss how Ombudsman program representatives can respond to allegations and observations of abuse, neglect, and exploitation when the resident does not or cannot give consent to pursue the complaint. https://bit.ly/4obAwPL

Amity Overall-Laib, National Ombudsman Resource Center Director, will be presenting during the June 16 webinar at 2:00pm...
06/03/2026

Amity Overall-Laib, National Ombudsman Resource Center Director, will be presenting during the June 16 webinar at 2:00pm ET titled, "Voices Unheard: Turning Awareness into Action Against Abuse and Neglect in Long-Term Care" - Visit the EJCC website to register and learn more. https://ejcc.acl.gov/events .tab=0

05/28/2026

Every nursing home resident has the legal right to be free from abuse, neglect, exploitation, and misappropriation of property.

Under federal law, this includes freedom from:
-Corporal punishment
-Involuntary seclusion
-Any physical or chemical restraint not required to treat a medical condition
-Verbal, sexual, physical, and mental abuse

These are not suggestions, they are federally protected rights, and it's crucial that residents know them in order to demand them.

Visit https://theconsumervoice.org/residents-rights to learn more.

05/28/2026

Join Consumer Voice and the Department of Justice next Wednesday at 2pm for a webinar to introduce our new toolkit designed for Law Enforcement and Emergency Medical Services to prepare them for calls into long-term care facilities. Register to join: https://bit.ly/4nPv452

In Maryland, Governor Wes Moore has signed two critical bills passed by the Maryland General Assembly to strengthen over...
05/28/2026

In Maryland, Governor Wes Moore has signed two critical bills passed by the Maryland General Assembly to strengthen oversight and protect residents in assisted living and nursing homes.

The first bill, establishes a permanent $2 million annual appropriation for Maryland’s Office of the State Long-Term Care Ombudsman. The funding will support investigations of complaints, expand advocacy services, and ensure stronger oversight of long-term care facilities.

The second bill, addresses involuntary discharges and transfers from nursing homes. The legislation creates stronger safeguards to ensure residents are not moved unsafely or without proper notice. Read more: https://ow.ly/Crgu50Z4HsX

This brief explains that Ombudsman program representatives should use strong communication and clear role-setting when w...
05/26/2026

This brief explains that Ombudsman program representatives should use strong communication and clear role-setting when working with families, especially in challenging situations. It emphasizes listening to family members’ concerns, acknowledging their emotions, and gathering useful information.

The brief also highlights the value families bring and encourages educating and empowering them to advocate effectively, resolve issues collaboratively, and maintain constructive relationships with facility staff.

https://ltcombudsman.org/uploads/files/support/Working_with_Families-TA-2.pdf

This brief explains that families provide valuable insight, advocacy, and support and it highlights the importance of st...
05/19/2026

This brief explains that families provide valuable insight, advocacy, and support and it highlights the importance of strong communication with families such as listening to concerns, acknowledging emotions, and clearly explaining the Ombudsman program’s role to build cooperation and resolve issues effectively.

The brief also stresses educating and empowering families to advocate for themselves, manage challenging situations, and collaborate with facility staff, ultimately improving outcomes for residents.

https://ltcombudsman.org/uploads/files/support/Working_with_Families-TA-1.pdf

This tip sheet emphasizes that representatives should prioritize personal safety and risk awareness when visiting facili...
05/12/2026

This tip sheet emphasizes that representatives should prioritize personal safety and risk awareness when visiting facilities by preparing in advance, staying alert during visits, and following up afterward. Before a visit, representatives are encouraged to plan ahead by informing others of their whereabouts and considering potential risks; during the visit, they should remain aware of surroundings, trust their instincts, maintain professional boundaries, and avoid unsafe situations; and after the visit, they should document concerns and report any safety issues.

The tip sheet highlights that while representatives advocate for residents, they must also take practical precautions and follow program policies to protect their own well-being and minimize risk in potentially unpredictable environments.

https://ltcombudsman.org/uploads/files/support/safety-tip-sheet.pdf

05/06/2026

Every May, Older Americans Month celebrates the contributions of older adults and reaffirms our commitment to serving them. The 2026 theme, "Champion Your Health,” highlights prevention, wellness, and personal responsibility as cornerstones of healthy aging. Among the many factors that impact health, good meals are key, and it's crucial long-term care consumers are receiving food that meets their needs and desires. Learn more about OAM - https://ACL.gov/OAM

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