06/18/2026
On this , we're revisiting the Technology Edition of Lattes with Leaders from the 2026 ARDA Spring Conference.
During the conversation, Jason Gamel asked Onkar Birk, EVP & Chief Technology Officer at Hilton Grand Vacations, how HGV determines when to transition from digital interactions to human engagement.
Onkar shared why digital-first doesn't mean digital-only, emphasizing the importance of finding the right balance between technology and human interaction to create the best possible owner experience.