LLS United-CWA

05/07/2026

We’re fighting for a union at LanguageLine Solutions. LLS workers in other countries have unions — why not here?

City officials in NYC stood up with us at a press conference on the steps of NYC City Hall. New York City uses LanguageLine interpreters, and these officials support our fight for a union with their words and with their wallets.

and it’s time to work with your interpreters toward a framework for Union recognition.

Want to support our fight?
Sign our petition!
➡️ cwa.org/llspetition

New York City is a union town!

05/06/2026

Hourly workers across a number of industries have long been grappling with unstable schedules and pay as their employers use software to slash labor costs and maximize productivity.

05/05/2026

"Valerus said she occasionally tears up at work. 'Sometimes the kids and mothers lose their lives during childbirth or they are on life support [and] they need to decide whether to give their organs.' There used to be one or two minutes of downtime between calls, but multiple workers told NPR that has disappeared. All that remains is a mandatory 15 seconds between calls."

Read the new article on NPR that highlights our fight for a union at LanguageLine Solutions! https://www.npr.org/2026/05/03/nx-s1-5786926/jobs-labor-productivity-languageline-unionize

Work at LanguageLine Solutions? Join our movement to fight for a union. We deserve fair wages, safety, and dignity on the job.
▶️ llsunited.org

LanguageLine Solutions and Teleperformance Group, it’s time to work with us towards a framework for union recognition.

Hourly workers across a number of industries have long been grappling with unstable schedules and pay as their employers use software to slash labor costs and maximize productivity.

04/23/2026

Work at LanguageLine Solutions? Take our short survey to let us know what health and safety issues you face on the job. Your answers will be kept completely confidential. We’ll be back in touch to talk about how you can get involved in our fight for real change at work.

The the Health an Safety Survey:
cwa.org/llshealth

04/21/2026

The Chief covered our fight for a union at LanguageLine Solutions!

“Workers described a system that prioritizes call volume over accuracy and wellbeing. ‘There’s no break between the calls,’ one interpreter with two years’ tenure said in the report. ‘After telling a [client] their child passed away… LLS should provide us a few minutes to recover.’

“Fifty-seven percent of respondents said they do not receive adequate training for all aspects of the job, and majorities reported being asked to interpret medical or legal conversations without sufficient preparation — raising concerns about errors in high-stakes situations.”

Read the full article on The Chief: https://thechiefleader.com/stories/languageline-interpreters-unionzation-push-backed-by-lawmakers,56424

LanguageLine Solutions Teleperformance Group

04/17/2026

What’s disgusting? Union busting! 🗣️ New York City Council members and NYC Comptroller Mark Levine joined us at a press conference in NY yesterday to show their support for our fight for a union at LanguageLine Solutions!

We are calling on parent company Teleperformance Group to respect their workers’ right to form a union and improve working conditions! We face stressful working conditions, health and safety concerns, inadequate training, and low pay.

Leaders of powerful council committees overseeing city contracts, workforce development, and labor stood with LLS interpreters at a press conference on the steps of City Hall to announce the formation of a new committee on health and safety and demanded that management meet to address concerns impacting their ability to provide quality interpretation services to New Yorkers.

“As a New Yorker who grew up relying on interpretation and translation services, I would not be here today without the essential services provided by the interpreters at LanguageLine Solutions. These workers provide reliable interpretation that bridges the communication gap between patients and doctors, families and services, people and justice. It is heartbreaking to hear from our interpreters today about horrid pay and terrible working conditions. The City has allocated millions to interpretation services, and so there is no other choice but to listen to these workers and support their right to organize.” - Council Member Julie Won

Support our fight! ▶️ cwa.org/LLSPetition

04/16/2026

What’s disgusting? Union busting! 🗣️ New York City Council members and New York City Comptroller Mark Levine joined us at a press conference in NY yesterday to show their support for our fight for a union at LanguageLine Solutions!

We are calling on parent company Teleperformance Group to respect their workers’ right to form a union! We face stressful working conditions, health and safety concerns, inadequate training, and low pay.

Leaders of powerful council committees overseeing city contracts, workforce development, and labor stood with us on the steps of City Hall to announce the formation of a new committee on health and safety and demanded that management meet with us to address concerns impacting our ability to provide quality interpretation services to New Yorkers.

“As a New Yorker who grew up relying on interpretation and translation services, I would not be here today without the essential services provided by the interpreters at LanguageLine Solutions. These workers provide reliable interpretation that bridges the communication gap between patients and doctors, families and services, people and justice. It is heartbreaking to hear from our interpreters today about horrid pay and terrible working conditions. The City has allocated millions to interpretation services, and so there is no other choice but to listen to these workers and support their right to organize.” - Council Member Julie Won.

Support our fight! ▶️ cwa.org/LLSPetition

04/10/2026

The New York City Council will be holding a press conference to discuss the city’s contract with our interpretation firm, Language Line Solutions. We will hear from council members, consumers, and fellow Language Line interpreters about how their working conditions affect immigrant communities in New York City.

🗓️ Thurs. April 16
🕡 9:00 AM
📍Steps of City Hall, NY, NY 10007

04/09/2026

🗣️ Attention all LLS interpreters who live in NYC!

We’re organizing a small meet-up for interpreters who are interested in connecting and talking about building a union at Language Line Solutions. It will be a casual space to meet each other, share experiences, and discuss how we can improve our working conditions together. Everyone is welcome!

🗓️ Wed. April 15
🕡 6:30–8:30 PM
📍Cafe Henri (LIC), 10-10 50th Ave, NY 11101

04/08/2026

"I genuinely take pride in what I do. As an interpreter I get to help people. However I also feel I am losing my own dignity working for LLS. They don’t treat us with respect and dignity which we deserve. In this company there is no professional development or mentorship opportunities. Pay does not match the responsibility level, stress we endure, or industry standards. It needs to change!" - Madhurima Ganguly, Bengali

LanguageLine Solutions and Teleperformance Group it’s time to work with us towards a framework for union recognition.